Coleman Associates Innovation Podcast

Coleman Associates Innovation Podcast

This is the Coleman Associates Innovation Podcast. A Podcast designed to challenge the way you think about how healthcare is delivered. We explore practical solutions and hear about how out of reach results are obtained.

Episodes

April 7, 2021 13 min

In this special episode of the Coleman Associates Innovation Podcast, hear about how Valley Community Healthcare increased its productivity by over 30% and kept its missed opportunity rate at less than 5%.

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Host:
Adrienne Mann

Guests:
Paula Wilson
Lee Huey

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In the first installment of "Closing the Gap," we will hear from Joshua V. Barr about his work in Civil and Human Rights and his personal experience with John Henryism.

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Host:
Adrienne Mann

Guests:
Joshua V. Barr

Check out ProPublica's article, "How COVID-19 Hollowed Out a Generation of Young Black Men," by Akilah Johnson and Nina Martin

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March 17, 2021 6 min

Join us for this new intermittent series, "Closing the Gap." We will be exploring topics related to addressing racism, bigotry, and healthcare disparities. In this short episode, hear from the Chispas why they think addressing bigotry in healthcare is important.

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Host:
Adrienne Mann

Guests:
Neeraj Shah
Melissa Stratman
Harpreet Sanghera
Amanda Laramie
Brizzia Burgos

S...

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March 10, 2021 18 min

Unite Us is a technology company focused on addressing Social Determinants of Health and closing the gap on health disparities. In this episode, Adrienne and Georgina Dukes discuss the work Unite Us is doing.

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Hosts:
Adrienne Mann

Guest:
Georgina Dukes

Special Thanks to Unite Us and Emily Rogan

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March 3, 2021 22 min

The nation is reckoning with racial justice issues that make us rethink what it means to provide high-quality health care.  In this episode, Amanda and Dan Hyman discuss building a quality program based on Safe, Timely, Effective, Efficient, EQUITABLE, and Patient-Centered Care.

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Hosts:
Adrienne Mann
Amanda Laramie

Guest:
Dan Hyman

Special Thanks to Children's Hospital...

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February 24, 2021 18 min

Making a staffing schedule on a regular day is the stuff of nightmares for the average health center manager.  What happens when you layer on screening, testing, vaccinations, and COVID-19 callouts? Staffing can feel impossible. In this episode, Ryan and Adrienne discuss the best practices they've seen for staffing during COVID-19.

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Hosts:
Ryan Jury
Adrienne Mann

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February 17, 2021 20 min

The COVID-19 vaccine feels like the light at the end of a tunnel. Distributing the COVID-19 Vaccine though requires a multi-layered distribution strategy that relies on the cooperation and collaboration of the federal government, state government, local government, organizational leadership, and frontline staff members. In this episode, we'll hear about the lessons learned from two health center leaders who are guiding their or...

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February 10, 2021 31 min

The past year of living with COVID-19 has felt like an onslaught of challenges, stresses, and change. But, what happens when you capitalize on the changes and harness them to reinvent your entire organization?  During this installment, hear from Amy Falk and Alicia Jimenez of Health Partnership as they discuss their DPI™ journey during COVID-19.

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Guests:
Amy Falk
Alic...

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During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times.

This installment will focus on some unique changes to the medical assistant role. Harpreet Sanghera, will share with us some unique ways that medical assistants can continue to be present in delivering quality primary healthcare.

Guest:
Harpreet Sanghera

Host:
Ryan Jury

Tweet us @colemanassoc, send u...

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July 29, 2020 11 min

During this installment, we provide brief and innovative ideas to improve clinic workflows during these unique and unprecedented times.

This installment will focus on some unique changes to front desk operations. Amanda Laramie, will share with us some front desk tweaks that we all can do, modify, or tailor to our health center operations.

Guest:
Amanda Laramie

Host:
Ryan Jury

Tweet us @colemanassoc, send us an email, or follow us o...

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July 7, 2020 19 min

COVID -19 has been apart of our lives now for several months now. This pandemic has disrupted healthcare and led to many health centers developing and implementing innovative ideas. 

Have you gone back and looked at those early implemented processes? Are there patient barriers, processes contributing to employee burnout, or activities that are generating patients complaints?

During this installment we are going to review a few basic ...

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June 10, 2020 32 min

Are you drowning in seemingly useless data?

Every aspect of a health center’s operations can be tracked using data, but it is the health centers that utilize data to problem-solve and innovate that are the most successful. Not only does this podcast discuss the ways data can be tracked and what should be tracked, but also methods to apply data to innovation to avoid its collection being “busy work.” 

Data expert and former Coleman As...

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May 20, 2020 26 min

During this installment we are going to define, unpack and explore the benefits for care coordination and care & case management, during the COVID 19 pandemic.

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Guests:
Art Jones
Adrienne Mann

Host:
Ryan Jury

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April 5, 2020 35 min

This installment will come at a time where many providers may find themselves pushed into the deep end of telehealth. This is a round table interview with four medical doctors about providing telehealth. Some have just started and some have been providing telehealth services for a few years. As a disclaimer none of these conversations are meant to provide medical advice, diagnostic advice, etc. it’s surely operational and process a...

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March 23, 2020 35 min

Do you want to learn how one health center extended a week's worth of PPE (Personal Protective Equipment) into 32 days? Tune in for our special episode where we interview a COO of an east coast health center about their best practices and innovations responding to the COVID-19 crisis.

We hope you can take some of their ideas, build upon them and extend your own supplies of PPE in this tenuous time.

For more tools, solutions and...

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March 18, 2020 31 min

This weekend we recorded a special episode in relation to the current events. We are going to explore how habits can diminish our ability to combat COVID19 in the healthcare setting. We interview Mellisa Stratman and explore some strategies around communication, scheduling, decision making, and coaching. We hope you enjoy it, and please be safe out there.

Synopsis: We are in unprecedented territory with COVID-19, and it is crucial ...

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February 26, 2020 25 min

In this installment you will hear from Melissa Stratman and Roger Coleman. The two of them respond to the common question of how to manage resistance. Maybe the problem is more than just resistance? Learn how to help staff and management work through resistance to change.

Tweet us @colemanassoc, send us an email, or follow us on Facebook.

Guests:
Roger Coleman
Melissa Stratman

Hosts:
@AmandaLaramie
@Ryan Jury


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February 5, 2020 23 min

In this episode we continue to discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health

We left you on a cliff hanger last time, so we'll wrap up Kaitlin's story about Hunter's model today and hear what their primary care providers think of the integrated behavioral health model. In this episode, we hear the conclusion from our last episode, episode #14. We...

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January 29, 2020 28 min

In this episode, we discuss behavioral health models with Kaitlin Boger, E.d.D, LMSW, LMAC the Director of Integrated Care at Hunter Health

The line between integrated health and behavioral health can be a blurry line for some organizations. Hear first-hand in this podcast how Hunter Health Clinic does integrated health from Director of Integrated Care, Kaitlin Boger. Kaitlin walks us through the difference between Behavioral Heal...

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January 8, 2020 36 min

In this special Leadership Series, we interview Amy Feimer, CEO of Hunter Health, a FQHC and Urban Indian Health Program in Wichita, Kansas. We learn how Amy and her team achieved a 36% reduction in their patient cycle time (70 to 45 mins), a 99% charting completion rate, a 48% reduction in their abandoned call rate (25% to 13%) and an increased staff engagement score in the 89% percentile.

This episode highlights ways to improve bo...

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