Commerce Connect Podcast

Commerce Connect Podcast

The road to ecommerce success can get bumpy – we talk to some of the world’s best-known brands to help smooth your direct-to-consumer journey. Learn from the experts on how to build your digital marketing strategy using best-of-breed solutions for a superior customer journey.Ecommerce expert Digital River brings you the inside scoop from industry leaders who are innovators in expanding into new global markets and masters at creating successful direct-to-customer channels. Together we’ll show you how to create exceptional customer experience and profit maximization for your online store and brand.... Show More

Episodes

September 28, 2020 41 min

No one wants to lose an ecommerce customer at checkout, or worse, a customer who has already made a purchase. What happens during transactions can boost or sink your bottom line. Listen in as Docmation’s Jay Sappidi, Fiserv’s Geoff Stewart and Digital River’s Jeremy Waxman highlight the pain points in the billing process, and how you can turn those risks into opportunity.

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Last mile delivery can make or break your customer experience. Add in a global market and the world becomes very complex, very fast. DHL's Chris Edge, Marcelo Wesseler of Ingram Micro and Shipwire, and Ted Rogers of Digital River join host Mike French with more on why your choice of fulfillment partners could be one of the most critical decisions you make for your ecommerce store.

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Known throughout the industry as an expert in B2B ecommerce, Salesforce's Andy Peebler now guides Product GTM for Commerce Cloud at Salesforce. Host Jason Nyhus explores Andy's ecommerce journey, including his involvement with CloudCraze, which shaped Andy's thinking today. Andy also shares his thoughts on how COVID-19 will change how we do business and where you can find more information on the Salesforce Shopping Inde...

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Entering new markets is exciting, and also risky as compliance around the world presents considerable challenges. Keith Pires of Born Group, Maggie Lassack of Polaris and Digital River's Julie Rea join host Mike French to walk through what's happening around the world in data privacy, export rules and regulations, and what companies can do to protect themselves from inadvertently violating the rules.

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Jabra's Soren Kruse oversees global ecommerce and the customer journey for both B2B and B2C customers. Having seen triple-digit growth at Jabra, Soren's a believer in an omnichannel strategy. He joins host Jason Nyhus to talk about why today's customer might take multiple paths to purchase, and he shares a bit about his own journey to ecommerce success.

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Ecommerce brands are sailing uncharted waters this holiday season. With more people forced to shop online due to COVID-19 restrictions, ecommerce sales this past spring have exceeded normal holiday season levels. Ali Hanyaloglu of Akeneo, Angus Cormie of Lenovo and Digital River's Adam Walsh combine their years of ecommerce and marketing experience to give us an expert look at what brands can do now to ensure a successful onlin...

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The Chinese market represents a land of opportunity for brands worldwide. Silk Software founder and CEO Dong Xu has helped some of the world's best-known brands crack the code that seems to elude others. Join host Jason Nyhus as he and Dong discuss why China's uniqueness is yet another reminder to ecommerce merchants - one size does not fit all and the way to avoid missteps is to rely on a localized strategy. 

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How do you take the complexity out of global commerce? Join host Jason Nyhus along with Dong Xu, CEO and founder of Silk Software, international tax expert Sean Brodie of PwC Ireland and Digital River's financial services expert Troy Peck. They unwrap just how quickly the pain adds up for an unprepared company trying to navigate VAT, local compliance and constantly evolving tax rules. These ecommerce experts have seen it all an...

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Matthijs Koorn specializes in international business development, ecommerce, payments and the market research that helps B2B companies find their next opportunity to expand. In this podcast, Matthijs and Digital River's Jason Nyhus discuss some overlooked opportunities and hot locales that could help your ecommerce business grow.

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Join Chase Bruch from Blue Acorn iCi, David Bruce from PayPal, and Digital River's Jeremy Waxman along with host Mike French as they share the recipe for building the right ecommerce payment solution for your online store. How to minimize complexity while maximizing conversions with a superior customer experience. 

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Analysts worldwide have been humbled by how 2020 looked at their predictions for the year and blew them apart. Even so, long term trends - driven by data - are still with us. Deloitte Digital's Paul do Forno helps ecommerce brands master digital transformation by digging into the data. In this podcast, recorded prior to the COVID-19 outbreak, Paul says any good plan has to start with the human experience. 

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Our expert panel featuring Andy Peebler of Salesforce, Dale Traxler of Coveo and Digital River's Eric Christensen dive deep into payment systems and how they drive conversions for your ecommerce store. There's far more under the hood than you might realize, and our panel offers its best advice on how to get it right.

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That last click you make for your online purchase triggers a finely choreographed production to get your purchase to your doorstep. Jonathan Briggs of Quiet Logistics shares the latest on how his team is working with ecommerce brands to make fulfillment the best part of your purchasing experience, and how it's about to get even better.

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Never before as your company's direct to consumer (D2C) channel been more important for building brand awareness and loyalty. Join Elastic Path's Linda Bustos, Micron Technology's Rahul Sandil and D2C advisor, and consultant Jeremiah Andrick to learn how to put customers at the center of your ecommerce strategy for a superior online shopping experience and drive success for your D2C channel.

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MentorMate's Denny Royal is vice president of design at MentorMate, helping customers design the right solution for their ecommerce sites. Denny shares his expertise on smart design, including a surprising source of inspiration - nature.

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Join our commerce passport series as we zero in on the techniques businesses and top marketers are employing to keep customers engaged with their brands. As part of our commerce passport series, Avast Software's Cristian Gallardo shares how that looks in the Latin American region, MarketForce's Lina Santa Maria offers her perspective in EMEA, and WordPress VIP's Tess Needham gives us insight into how brands are using te...

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Brian Walker has a storied career at ecommerce companies and as an analyst. Now, as chief strategy officer at Bloomreach, Brian helps B2B and B2C companies in all verticals grow successfully. He also hosts his own podcast, The State of Commerce Experience. Brian says while the pandemic has taken a huge human toll, it has also uncovered some surprising trends in ecommerce that will likely change the way companies do business moving ...

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Having a direct channel to your customer has never been more important. Our guests, Lorrie Mizuko of Resideo, Jack Kurtz of Fortuitas, Andrew Leibowitz of Astound Commerce and Rok Nicaj of Ingram Micro join Digital River CEO Adam Coyle and host Mike French to discuss why a D2C ecommerce channel is critical to maintaining the buyer journey at a time of business disruption.

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Brian Beck, managing partner of Enceiba, which helps brands build their Amazon programs, jokes about being on the wrong side of some of the first ecommerce efforts, even as his years of experience have made him one of the most sought-after B2B ecommerce advisors in the U.S.

His new book, Billion Dollar B2B Ecommerce, is a guide for launching and growing a successful ecommerce business. In this edition of Commerce Connect, Brian issu...

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Deloitte's Paul do Forno, James Sudworth of Egress and Digital River CEO Adam Coyle join us to discuss how entering new markets with local expertise can elevate your business. We call that the Onshore Advantage. It simplifies the entrance to new global markets by offering brands great experiences for customers including local currencies, local payment methods, and local payment processing. Join us for the first live event in ou...

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