Commerce Connect Podcast

Commerce Connect Podcast

The road to ecommerce success can get bumpy – we talk to some of the world’s best-known brands to help smooth your direct-to-consumer journey. Learn from the experts on how to build your digital marketing strategy using best-of-breed solutions for a superior customer journey.Ecommerce expert Digital River brings you the inside scoop from industry leaders who are innovators in expanding into new global markets and masters at creating successful direct-to-customer channels. Together we’ll show you how to create exceptional customer experience and profit maximization for your online store and brand.

Episodes

May 10, 2022 43 min

Phillip Jackson and Brian Lange are former competitors turned co-conspirators. Together they founded Future Commerce, which helps brands create a strategic vision that will shape the future of their retail and digital channels. Not content to leave it there, Jackson and Lange want to help brands bring about change for their customers and even the world.

Share
Mark as Played

Jim Herbert is an unabashed cheerleader of the Open SaaS approach at BigCommerce, Herbert now finds himself in the middle of the biggest product announcement for BigCommerce in recent years, it’s new Multi-Storefront solution that will give merchants even more flexibility and ease of use.

Digital River’s Jason Nyhus recently spoke with Herbert about Multi-Storefront, Open SaaS and how flexibility is key for brands striving for long-...

Share
Mark as Played

If the idea of getting a late-night delivery of Ben & Jerry’s ice cream to your doorstep sounds appealing, you can thank Unilever’s Amy Brix for making it a reality for European customers. Now Director of Ecommerce in Germany for Unilever, Brix is responsible for the overall execution of Unilever’s ecommerce strategy in Germany. Brix sat down with Digital River’s CMO, Ted Rogers, to talk about ecommerce trends, and what that me...

Share
Mark as Played

Uday Kotla, vice president and global business head for Infosys Digital Experience joins Digital River's Jason Nyhus for a look forward after a blistering two years of growth in the ecommerce industry. What are companies looking for now? Which industries are seeing the most transformation, and how is Infosys addressing the global demand? It's been a wild ride for ecommerce, and Uday suggests the most interesting changes are...

Share
Mark as Played

Dave Tu is president of DCL Logistics,  a Bay Area company with 40 years in the business of delivering for clients with complex distribution requirements.  Dave sits down with Digital River's Jason Nyhus to talk about how his company is navigating the challenges brought by a global pandemic, and what steps ecommerce brands should be taking to meet customer expectations in 2022. 

Share
Mark as Played

Jared Blank is Chief Marketing Officer for VTEX - North America, a digital commerce platform for enterprise B2B and B2C ecommerce brands. From his early days in ecommerce at Tommy Hilfiger to now helping some of the world's best-known brands set their D2C ecommerce strategies, Jared knows what it takes to create true innovation. In this conversation with Digital River's Jason Nyhus, Jared shares his views on what the future...

Share
Mark as Played

Paul Rios noticed something interesting when he started at HubSpot ten years ago. Some of the inbound leads at the CRM platform provider were from Latin America. And they were largely being ignored. Paul realized the market had enormous potential - so he asked to work on it as a side project until the company was able to put resources behind Paul's work.  In this episode, Paul, now Director of Sales, Latin America Direct, share...

Share
Mark as Played

There's a gold rush underway and you can see it in container ships stacked up at major world ports - it's cross border ecommerce. Avalara's Evan Wright told Digital River's Jason Nyhus that while there's plenty of opportunity, there is also plenty of risk if brands don't understand the complexities of cross border selling. Learn more in this episode of Commerce Connect.

Share
Mark as Played

The digital revolution has made its way to B2B purchasing, and no one knows that better than TreviPay CEO Brandon Spear. Far from simply being in the right place at the right time, Brandon has been working to build a company that offers businesses a way to exceed their customers' expectations. In this episode of Digital River's Commerce Connect, Brandon joins host Natalie Wires for a deeper dive into the future of B2B purch...

Share
Mark as Played

Fusebill co-founder and CEO Tyler Eyamie saw the promise of subscriptions years ago. Now, companies that never envisioned offering their products via subscriptions are seeing opportunity (not to mention dollar signs). Tyler joins Digital River's Jason Nyhus to talk about what Fusebill offers its customers, and a future for subscriptions that could benefit consumers as well as brands.

Share
Mark as Played

Dell's Harsh Acharya has seen it all at Dell - from his days as a software engineer to his current role as VP of Ecommerce Technology and Product.  Harsh talks with Digital River's Jason Nyhus about where he sees the future of B2B ecommerce, and how Dell has kept its team on point during the pandemic.

Share
Mark as Played

Vaimo's Brian Dearth and ecommerce expert Jason Loehr talk with Digital River's Jason Nyhus about the challenges and rewards of going direct to consumer in the highly regulated spirits industry.  Why company culture is key to any digital transformation.

Share
Mark as Played

Surabhi Pokhriyal has worked with iconic CPG brands over her more than 15 year career. Now Global Head of Digital Commerce at Colgate-Palmolive, Surabhi is pushing innovation in new directions across multiple channels. She lets the data guide her, with the customer as her north star. In this edition of Commerce Connect, Surabhi tells Digital River's Jason Nyhus why success today depends on shedding ideas from the past that don&...

Share
Mark as Played

Todd Donzelli, GE Healthcare's former vice president of program management, could be taking a victory lap after helping the company build a global subscription model during a world-changing pandemic. Instead, he's intent on taking what he's learned about digital transformation at multiple global companies and sharing that expertise more broadly. In this edition of Commerce Connect, Todd and host Natalie Wires talk about...

Share
Mark as Played

From sophisticated rings that dupe unwitting consumers to so-called "friendly fraud", Digital River's Jason Cheung has built his career on stopping the bad guys (and gals). As a member of the Merchant Risk Council, Jason lives and breathes fraud mitigation. In this episode, Jason lays out the fraud landscape for host Natalie Wires, and shows us why ecommerce brands can never let their guard down.

Share
Mark as Played

Back in his days working for telecom companies, Chargify's Paul Lynch understood the pain of billing. Now he heads up a company that manages subscriptions and billing for some of the world's most exciting B2B SaaS businesses. In this episode of Commerce Connect, Paul shares the moment he believes the world changed for billing, and how companies can take a very complicated function and turn it to a competitive advantage.
Book...

Share
Mark as Played

As the former VP of International Tech Strategy at Walmart Canada, Rick Neuman is no stranger to winning over shoppers. Now he's with Flipp, connecting shoppers with deals from top global brands. Join Digital River's Jason Nyhus on this week's Commerce Connect podcast to learn more about how retailers are finding digital gold as they ditch circular adds for an app-based experience.

Share
Mark as Played

When four versions of Maya Rudolph astride four tiny horses rode into the Superbowl ad arena this year, Klarna was making a statement to Americans - Buy Now, Pay Later is a force to be reckoned with. Klarna's Director of UK Partnerships, Kevin Ward, joined Digital River's Jason Nyhus for a look at what makes this Swedish success story stand out, and why brands should take a good look at BNPL for their digital strategy.

Share
Mark as Played

While some brands are still trying to find the light at the end of the tunnel that was 2020, others vaulted ahead as ecommerce saved the day for both consumers and merchants lucky enough to have an established online presence. How can companies regain their mojo? Gorilla Group's Caleb Bryant points to the digital ecosystem and tells us how Gorilla Group is helping companies plan and execute their strategy.

Share
Mark as Played

We're not the first to say Gainsight CEO Nick Mehta wrote the book on customer success (for the record he did) but we did want to pull back the curtain a bit to learn more about the man who sees opportunity in customer retention. Find out why customer success is not just a job title. Nick tells Digital River's Jason Nyhus customer success is a mindset that can grow value for your company.

Share
Mark as Played

Popular Podcasts

    Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.

    The Daily

    This is what the news should sound like. The biggest stories of our time, told by the best journalists in the world. Hosted by Michael Barbaro. Twenty minutes a day, five days a week, ready by 6 a.m.

    Crime Junkie

    If you can never get enough true crime... Congratulations, you’ve found your people.

    Morbid: A True Crime Podcast

    It’s a lighthearted nightmare in here, weirdos! Morbid is a true crime, creepy history and all things spooky podcast hosted by an autopsy technician and a hairstylist. Join us for a heavy dose of research with a dash of comedy thrown in for flavor.

    Stuff You Should Know

    If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks then look no further. Josh and Chuck have you covered.

Advertise With Us

For You

    Music, radio and podcasts, all free. Listen online or download the iHeart App.

    Connect

    © 2022 iHeartMedia, Inc.