After 28 years in community association management, I’ve seen just about everything…
But this one?
This one hit a little closer to home.
When a homeowner walked into the office to report “gang activity” in the community—complete with photos and emails sent all the way up the chain—you’d expect something serious.
What we found instead…
was something very different.
In this episode of Confessions of an HOA Manager, I share a story that perfectly captures how perception, emotion, and misunderstanding can turn an everyday situation into something much bigger.
Because in HOAs, it’s rarely just about what’s actually happening.
It’s about how it’s experienced.
And sometimes…
you truly can’t make this stuff up.
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