After 28 years in community association management, I’ve learned one thing for sure…
You never really know what’s behind the door.
Back when collections looked very different than they do today, there were times when the process required more than just letters and emails—it required showing up.
In this episode of Confessions of an HOA Manager, I share a real story from early in my career that started as a routine water shut-off…
and turned into something completely unexpected.
It’s a moment that perfectly captures the unpredictability of this industry—and a reminder that ignoring notices doesn’t make problems go away.
Because in this business…
you truly can’t make this stuff up.
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