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December 14, 2020 3277 min

We Don't Determine What Good Service Is - The Customer Does
With special guest: W. Scott Cass

Is customer service top-of-mind with you and your staff? Do you do whatever it takes to fix a problem? Is your mindset always customer-focused or stuck on just running shifts?

This week's episode contains the musings and reminiscing of a former restaurant General Manager and his former employee. Mr. Cass takes us through his philosophies, thoughts, and experiences with running restaurants and being a consultant to some of the biggest names in the customer service world. And, we have some fun too, remembering the Great Denver Blizzard of 2003, where half the staff was stuck at the restaurant, while the other half was stuck at home.

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