All Episodes

December 14, 2020 3277 min

We Don't Determine What Good Service Is - The Customer Does
With special guest: W. Scott Cass

Is customer service top-of-mind with you and your staff? Do you do whatever it takes to fix a problem? Is your mindset always customer-focused or stuck on just running shifts?

This week's episode contains the musings and reminiscing of a former restaurant General Manager and his former employee. Mr. Cass takes us through his philosophies, thoughts, and experiences with running restaurants and being a consultant to some of the biggest names in the customer service world. And, we have some fun too, remembering the Great Denver Blizzard of 2003, where half the staff was stuck at the restaurant, while the other half was stuck at home.

Support the show (https://www.paypal.me/hospitalitydefender)

Share
Mark as Played

Chat About Customer DISservice

Advertise With Us

Popular Podcasts

Crime Junkie
The Daily

The Daily

This is what the news should sound like. The biggest stories of our time, told by the best journalists in the world. Hosted by Michael Barbaro. Twenty minutes a day, five days a week, ready by 6 a.m.

Stuff You Should Know

Stuff You Should Know

If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks then look no further. Josh and Chuck have you covered.

For You

    Music, radio and podcasts, all free. Listen online or download the iHeartRadio App.

    Connect

    © 2021 iHeartMedia, Inc.