With special guest Meredith Soleau, President of 424 Degrees
During Covid-19, it's important that restaurants and other small businesses are operating at peak performance; however, we all have a bad day. Meredith and Jay discuss how customers need to cut them some slack because they're already struggling during this hard time, yet remind everyone that it's important for staff and management to make sure guests are happy before they leave.
Did you know, too, that there's a correlation of the number of Facebook friends someone has and the likelihood that they'll write a bad review? It's pretty fascinating!
Find out how a fish sandwich got the conversation started.
Support the show (https://www.paypal.me/hospitalitydefender)
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