Customer States...
Join Jake Rycus, Mike Sera, Ali Paul, and Eric Montenegro with weekly episodes discussing and venting about life in the automotive industry. Crack a cold one and tune in!
Episodes
Jake, Mike, Ali, Eric, and special international guest Norm have fun catching up and talking shop. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check ...
In this special episode Jake, Mike, Ali and Eric talk about the cyber hacking of the Dealership Management Software company CDK, and the immense struggles over 15,000 dealerships across the United States had to endure during the outage. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to ...
In their potential last episode ever ever, Jake, Mike, Ali, and Eric dive into last minute Listener Mails, inherited messes, talk about when "jerking me around" goes wrong, how no good deed goes unpunished, have consistent interruptions from Koa, and all the nostalgia from days past. Thank you to all of our listeners, you rock. - Customer States... Podcast crew.
Check us out on Spotify, Apple Podcasts, Google Cast, IHear...
To celebrate three years of Customer States... Podcast, Jake, Mike, Ali, and Eric discuss customer death threats, drastic life and career changes, use fancy business terms, Eric learns things, a few tangents, and a request to hear from you, our dear listeners. Please share your experiences with us! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @C...
Join Jake, Mike, Ali, and Eric as they revel in the indescribable chaos, humor, humility, and humanity that the automotive industry can create. Jokes and tangents are speckled throughout this illustrious episode, as of course is tradition. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com ...
Jake, Mike, Ali, and Eric had a great time laying down facts, jokes, tangents, and misinformation in this episode. Listen in and laugh along. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBel...
Jake, Mike, Ali, and Eric talk about a great many things including cars and jokes and maybe some other tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… St...
Jake, Mike, Ali, Eric, and Kevin have a conversation about things and stuff. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea or picture, or to get your very own #SellTheBell and our Customer States… Stickers! Check out our website at www...
Jake, Mike, Ali, and Eric talk about Jake's first manager meeting, empathizing with Mike, movie references, bad timing, what happens when a new owner takes over a business, a sticky situation with recalls, the possible end of the #SellTheBell, the demise of Mike's phone, and of course an extreme number of tangents. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms!...
Jake, Mike, Ali, and Eric talk about the shape of the letter "C", being prioritized within the industry, promotions and pay increases, internal struggles, bad apologies, a horrible Mazda recall, a clutch pedal that is "too hard", rodent damage, guided fault findings and charge backs, management/corporate operations, and of course, many tangents and jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHe...
In this episode Jake, Mike, Ali, and Eric talk about scratching both itches, getting caught vaping, vehicle weight ratings (fun topic), the elderly and technology, horrible Extended Service Plans customer service experiences, and the ever-famous passive-aggressive statement "let me Google it for you", and also an extreme number of tangents with a few jokes splashed in here and there. Check us out on Spotify, Apple Podcast...
In our "fiscal year" ending episode Jake, Mike, Ali, and Eric discus New Years celebrations, EOM/EOY frustrations, a Holiday Potluck/Party miracle, Eric becomes a boss yet still has unfinished projects, stop blocks, a sparky Mach-E customer, and the two-week vacation tech hotline enjoyed while we were still working... Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platf...
In this festive episode Jake, Mike, Ali, and Eric talk about how a little recognition goes a long way, more movies Ali hasn't seen, Jake makes his Mom cry, a visit from the Sheriff, and of course our annual holiday gift exchange. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to sen...
Jake, Mike, Ali, and Eric use many confusing acronyms, talk about trying to convert bad surveys from entitled customers, the importance of using cooling system vacuum bleeders, a back-ordered battery "fix", transmission issues, employee shortages compounded by Mike not knowing how to use a phone, when a dealer performs a repair improperly, and of course a large number of tangents. Check us out on Spotify, Apple Podcasts, ...
Jake, Mike, Ali, and Eric start right off the bat with tons of tangents, a corporate takeover update, intense discussions of Over-The-Air updates, rodent repellents, Mazda issues, and "it'll catch on fire". Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice ...
In our fully staffed episode, Jake, Mike, Ali, and Eric talk about the importance of being fully staffed, the ups and downs of the automotive industry, being careful what you wish for, utilizing your Dealer Management System effectively, parts shortages, alone time, how lack of communication affects everyone, and an update on Eric's personal F-150. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and m...
With Ali at a Swift event, Jake, Mike, and Eric bring you tales of aggressive former employees, grape smugglers, cross walk oopsies, customers who think they own the place, strong handshakes, equestrian talk, getting hit by a car, reads on the new GM, how the grass isn't always greener (redux ft. Listener Mail), "I'm a good noodle", the importance of not answering your phone after hours, tangents, and another List...
Jake, Mike, Ali, and Eric talk about horrible tech hotline advice, employee appreciation days, improper cable usage, Mike makes a "house" call, how the customer always blames service for everything, difficult to diagnose oil leaks, odd pay dates, "it's going to be me", jokes, tangents, and a brand-new Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other str...
Jake, Mike, Ali, and Eric can't control their laughter in this episode. With right off the bat tangents, stories of being passed up again, failed jokes, Australian ex-firemen tow truck drivers, several updates on Jake and Ali's new owners, a nice young fellow at 6am, and some mistakes made by new lubies, this episode will be sure to have you in stiches! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouT...
Sit back, relax, and enjoy as Jake, Mike, Ali, Eric, and special guest and official sponsor Travis Farris break down the incredible life of dealership employees. With many relatable subjects such as stress, anger, money, backordered parts, incompetent employees, etc., you're sure to get a kick out of this special episode! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platfor...
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