Michele had never been on a Disney cruise before. Her mother had just gotten stitches from a fall in the backyard. Two doctors cleared her to travel. None of that mattered on Day 2 of their five-night Disney Dream sailing, when a routine check turned into a race to Nassau — and a lesson in how Disney Cruise Line handles the moments when everything goes wrong.
In this episode:
- How Michele's mom went from a routine leg injury to a medical emergency on Day 2 of their first DCL cruise on the Disney Dream
- What Disney's onboard medical team did — and how fast they did it — when the situation turned serious
- The moment the captain announced to the entire ship they were diverting to Nassau at full speed to evacuate a passenger
- How Disney's guest services team stepped up — from packing their bags to personally escorting Nico through customs at 9pm
- The brutal reality of travel insurance fine print (and the insurer who denied the claim mid-crisis, citing a "preexisting condition")
- Practical tips from Michele, Nico, Sam, and Brian: travel insurance, passports, credit card limits, and what to do the minute someone gets sick onboard
"They were very transparent so that I knew how serious it was, but also so that I knew what the next steps were so that I wouldn't be afraid." — Michele
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The views expressed in this podcast are our own and do not reflect the views of the Walt Disney Company, Disney Cruise Line or any other travel provider discussed or mentioned.
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