In this episode, Yvonne and Rafael chat with friend and colleague Rosa Royo, Director, Workers' Compensation and Loss Prevention at Miami-Dade County Public Schools. This is Rosa's second time visiting us at Deconstructing Comp. This school system is the third largest school system in the country with 450 school sites, 335,000 students and over 40,000 employees (based on most current statistics).
We start off the episode talking about what each of us are doing creatively that we have not done before, or haven't done in a while. Rosa talks about playing string instruments, Rafael talks about getting back into tennis, and Yvonne talks about doodling and art.
Rosa talks about the need to pivot quickly and why it is important to regularly review your program for areas that are weak and need to be strengthened. She discusses how post-pandemic workers' compensation care is strained due to not having adequate access to providers and providers aging out of the system. She spends much of her time reviewing her provider network and ensuring she is doing her best to fill the gaps where they are exist.
Rosa also talks about the importance of communication, a common theme in our episodes. She personally signs over 4,000 get well cards per year that are sent out in packages to injured workers. It is a small gesture that Rosa says pays high dividends: 16% reduction in litigation when she started this practice.
Dive into the full episode and hear what else Rosa has to say.
¡Muchas Gracias! Thank you for listening. We would appreciate you sharing our podcast with your friends on social media. Find Yvonne and Rafael on Linked In or follow us on Twitter @deconstructcomp
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