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June 29, 2021 24 min

Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.

Website: https://www.engati.com/ Blogs: https://engati.com/blog

Check out our CX Library- CX Community page : https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg

https://www.engati.com/cx-community/scorecard-for-evaluating-customer-centricity

Bob Azman, Chief Customer Officer & CX Consultant at Innovative CX Solutions, talks about the colleague experience and how is it related to customer experience. Bob also gives us a scorecard for evaluating a company’s customer-centricity and how organizations can design customer interactions that exceed customer expectations.

Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 

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