January 29, 2025 • 27 mins
What if setbacks weren’t roadblocks—but the key to innovation?
In this episode, we dive into the transformative journey of Chris Patino, the forward-thinking CEO of Powered by PMC. From overcoming challenges to pioneering a new approach in property care, Chris shares how resilience, adaptability, and technology are reshaping the industry. We also explore the mindset shift that allows entrepreneurs to turn obstacles into opportunities and build sustainable, community-driven businesses.
What You’ll Learn in This Episode:
- How to embrace a ‘reset mindset’ and transform challenges into stepping stones
- The evolution of property care—and how Chris is revolutionizing the industry
- Lessons from Chris’s entrepreneurial journey, from family values to industry disruption
- Why adaptability and perseverance are key to long-term business success
- How to build a business with integrity, transparency, and purpose
Chris also reflects on his family’s legacy of resilience, sharing how his grandfather’s bold move from Mexico to the U.S. shaped his entrepreneurial drive. Plus, we discuss the importance of long-term vision, the strengths needed to sustain success, and why cherishing time with loved ones is essential.
🎧 Tune in now for a powerful conversation on overcoming setbacks, embracing innovation, and building a values-driven business.
About Chris Patino:
Chris Patino is an innovative disruptor, CEO and visionary behind PoweredbyPMC, a platform that redefines the connection between homeowners and service providers. With a commitment to enhancing marketplace efficiency, Chris is dedicated to creating streamlined solutions that empower clients and providers alike through technology and exceptional service. His work reflects a deep passion for transforming the property care industry with a focus on efficiency, sustainability, and community impact.
Connect:
Website poweredbypmc.com
LinkedIn linkedin.com/in/christopher-patino-435075277
Instagram instagram.com/poweredbypmc
Facebook facebook.com/profile.php?id=100091424411055
TikTok tiktok.com/@primemgmtcontracting
This episode is brought to you by PoweredbyPMC; simplify your office maintenance and repairs. Go to poweredbypmc.com to learn more.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Announcer (00:01):
Entrepreneur, founder , author and financial advisor,
Marc Bernstein helpshigh-performing business owners
turn their visions into reality.
Through his innovative work andthe Forward Focus Forums, Marc
connects entrepreneurs toresources that fuel their
success.
Founders Forum is a radio showand podcast where entrepreneurs
share their journeys, revealingthe lessons they've learned and
(00:23):
the stories behind their success.
Join Marc and his guests for amix of inspiration, valuable
insights and a little fun.
Now let's dive in.
Marc Bernstein (00:33):
Good morning America.
How are you?
You know I ask that questionevery week rhetorically, but
today I want to ask really howare you Like?
How are you doing?
We're post-election.
There's a lot of concern in theworld I don't get into politics
on this show or religion buthalf the country thinks we're
(00:54):
going to experience setbackscoming up.
It's in the news every day.
There are all kinds of things.
So I'm just, you know, respond.
You can go on our website.
You can goM-A-R-C-marcJbernstein.
com.
Write to me, tell me how youare doing, because you know I'm
concerned, but always concerned,about how you're doing.
(01:16):
Our guest today is Chris.
I'll introduce him in a minute,but we've been talking about
setbacks minute.
But we've been talking aboutsetbacks and Chris, share your
experience with setbacks andwhat they mean to you.
Chris Patino (01:31):
I mean, setbacks for me and I think we touched on
this a little bit are well, Ireally like to dive into the
language of that, right, whethera setback is truly a setback or
a reset, and I think I like tolook at it in that manner right,
it's a fresh start.
So, if you think about it thatway, every setback has the
(01:52):
opportunity for you to beginagain, and I think that's such a
fascinating thing.
Marc Bernstein (01:58):
So for those who listen often, you probably know
who Arlo is, my dog and I waswalking him this morning and it
was time to return home becauseI had to drive into the station
and he said he's looking at melike I'm not going back.
So if I say go back, he doesn'tmove.
(02:18):
But I've trained him to reset.
Of course it takes a treat.
Give him a treat, say reset,and he turns around and we start
going.
So it's kind of funny that weuse that same word.
I use it for a differentpurpose, but we were also
talking about this earlier and Ihad said.
An interesting thing is thatyou know companies and
organizations when they haveconferences off offsite.
(02:42):
They call them retreats.
I think that's the worst wordin the world you could use.
Chris Patino (02:47):
Yeah, and I believe you said what
Advancement right.
Marc Bernstein (02:50):
Don't call it a retreat, call it an advance.
A thousand percent You're doingit to move forward.
You're not doing it to gobackward.
Why would you call it a retreat?
Right, Right, Lex?
See, we have a very expressiveengineer today.
I like it.
She's part of the conversation.
Announcer (03:04):
Turn your mic on, okay.
Marc Bernstein (03:07):
Anyway.
So, yeah, so think about that.
If you have a company, thinkabout having an advance rather
than a retreat.
So my Chris today, my friendtoday, my guest today, is Chris
Patino.
He's an innovative disruptor,ceo and visionary behind Powered
by PMC.
Really interesting when he'sdoing a platform that redefines
(03:33):
the connection betweenhomeowners and service providers
, and building owners tocommercial building owners, not
just homeowners.
With a commitment to enhancingmarketplace efficiency, chris is
dedicated to creatingstreamlined solutions that
empower clients and providersalike through technology and
exceptional service.
His work reflects a deeppassion for transforming the
property care industry, with afocus on efficiency,
(03:56):
sustainability and communityimpact.
And, by the way, I'm going tomention I asked if it was okay
Chris is 26 years old and he'sdoing some amazing things.
He's up to a lot and there's astory behind that.
So welcome Chris officially.
Chris Patino (04:10):
Awesome.
Thank you, Marc.
Thank you again.
Thank you for having me.
Marc Bernstein (04:13):
And let's hear a little of your story, your
background, because it's veryinteresting how you got to where
you are today.
Chris Patino (04:18):
No, yeah, I really .
I appreciate that.
I lived a very, very, verycookie cutter life.
Right, I went to high school, Iwent to college, I graduated
from there and shortly afterwardI got into the government and I
got into the private sectorLasted about a year year and a
(04:38):
half in each sector and I feltreally, really constrained.
You know, I felt like Icouldn't creatively express
myself.
Marc Bernstein (04:49):
That being said, Whenever I hear that word
constrained, I hear anentrepreneur.
Yeah, no.
Chris Patino (04:55):
I think I've really heard a lot of people
with the same views end up beingin the same space.
But what's fascinating is thatI kind of broke out of that,
right, I had my three days on 14hours and from there I started
working on this vision andbecause of that I really, really
(05:20):
, really drove myself into thetech space, because I knew
that's what I wanted to do.
I knew that I wanted to createsomething that could ultimately
give back, and it's funnybecause it's kind of one of
those challenges I face rightnow.
I'm constantly trying to bettermyself, I'm constantly trying
to strive to do better, but I'mhit with a lot of resets, right.
(05:45):
So, and it's because we'reyoung, but that journey really
led me to finding my place.
Marc Bernstein (05:53):
By the way, I'm not sure that is just because
you're young, because I'm mucholder and it's still happening.
Yeah, I mean, you know, part ofbeing an entrepreneur is being,
you know, flexible, nimble, youknow.
So you often have to reset, youknow, you never know when a
pandemic is going to come, Ithink more and more times than
(06:14):
not, you're finding ways toreset.
Announcer (06:16):
Right.
Chris Patino (06:18):
And I think that's kind of what really drove me,
and the baseline beneath all ofthat is I.
I also never really saw myselfin the contracting space, but I
did see myself in the communityspace and I believe that this
platform could address communityneeds that are foundationally
(06:39):
necessary, um such as like, uh,water, electric, things like
that, even the roads that wedrive on.
Marc Bernstein (06:47):
And we know in Pennsylvania they're peppered
with potholes, so addressingthose needs and I think that's
Although I have to tell you I'venever seen as much improvement
to the roads.
You know, say what you wantabout our current president,
right, but the infrastructureplan, all the roads around here
are the best.
I've seen them in my lifetime,I have to tell you.
Chris Patino (07:06):
This is true.
There was an ASCE report,actually, and the rating went up
from 2017.
They do it every four years,the American Society of Civil
Engineering.
And while we did progress, Idon't think we're progressing as
quickly as we could Agreed, andI think that's why, when you
(07:28):
enter a company right, you cando things a lot faster in a more
innovative manner.
Marc Bernstein (07:34):
Free enterprise.
Chris Patino (07:35):
For sure, right A thousand percent.
Marc Bernstein (07:36):
So how did you get into the contracting
business and then brieflyexplain what it is you do?
Because it's a prettyinteresting model, yeah.
Chris Patino (07:43):
So the way I got in is through a contracting
group I don't know, mckee Homes.
So, yeah, we ended up getting acontract with them and I
started power washing on my daysoff of while I was in the
private sector with my other job, three days, 14 hours.
(08:05):
Then I was power washing on mydays off and just really racking
my brain that entire time abouthow am I going to put this
thing together.
Announcer (08:15):
I don't know anything about coding.
Marc Bernstein (08:17):
I don't know anything, but I have an idea.
I want this um, and your visionwas what?
Chris Patino (08:22):
what that was at that point, the vision was what,
at that point, the vision wasto create a platform that can
impact society.
And I really think we nailed it, because the funding from that
contract eventually led to meleaving that job.
I left that other job.
Now I was just power washing.
(08:43):
I was cleaning these homes.
Marc Bernstein (08:43):
This is the power washing contract yeah,
left that other job Now, I wasjust power washing, I was
cleaning.
This is the power washingcontract.
Yeah, yeah.
Chris Patino (08:47):
Right Power, washing, cleaning them, getting
ready for settlement for theclients, and all right, this is
what we're doing.
This is what we're doing.
And then, um, at some point, II was, I started coding with
chat GPT, if you're, if you'refamiliar Um, and I got about two
buttons in six months and I waspulling my hair out.
(09:09):
I was, I was frustrated and Iwent on a forum and I I posted
please, please, somebody, please, help me.
I just need help.
And, um, I think what thattaught me is that it really does
take a village for somethinglike this to even happen or
conceptualize.
So I met these two brothersthere on the West Coast and they
(09:33):
were like OK, I'm going to hearyou out.
We got together, we listened,we planned.
We've been meeting every singleweek for the past eight, nine
months, maybe 10.
For the past eight, nine months, maybe 10.
And because of that, they wereable to pump out this amazing,
amazing product.
Marc Bernstein (09:54):
And I really just got to-.
So are they contractors to youthat you've worked with, or are
they part of your company, orare they-.
Chris Patino (09:59):
No, so they're just two individuals.
They have their own company.
It's a development company andthey have their own developers.
They have their own company.
It's a development company andthey have their own developers.
They have everything and theyreally, really, really rallied
behind this.
Wow, even their developersrallied behind this.
Their name is Superior DigitalPartners.
Marc Bernstein (10:18):
Developers.
They're software developers.
Chris Patino (10:20):
Software developers, not real estate
developers.
Yeah, no.
Well, because prior to gettingany other contract right in the
trade industry, we needed tohave a product as well.
Otherwise, I was just going tobe dumping money into the vision
, but it wasn't going to be ableto produce as much as I needed
it to.
And so, yeah, so they pumped outthis amazing product and on the
(10:43):
back end I built out a teamwith what was coming in from the
rest of the McKee contract.
So now we're a team of four.
We have someone on sales, wehave an account manager, we have
a scheduling coordinator, andthen me and then what I mean
there is like it really doestake a village, because To
(11:04):
handle accounts, to handlegrowth, to handle scheduling,
six different contractors forone property, that's a lot.
Marc Bernstein (11:14):
So explain that, because we haven't really
explained that yet what it isyou're doing for property owners
, Right?
Chris Patino (11:19):
right.
So what we're doing is we'reseamlessly connecting property
owners to contractors.
So whether you're a propertyowner, manager, even a renter,
could use the platform.
Technically, what we do is youget on the application, you
select the properties that youwant serviced, you select all
the services that you need, youset a time, a date, a budget and
(11:43):
what we do on the back end iswe vet, make sure that they're
insured, that they're licensed,and we build a relationship with
them and connect you with threeto five different contractors
for each one of your servicesand get you three to five
different price points, and thenwe're able to execute delivery
of those services through theplatform as well, on your date
and time.
(12:03):
So things get handled when youneed them to get handled.
Marc Bernstein (12:05):
So I first fully understood that this morning.
That that's what you do.
I knew you did it for propertyowners.
I was thinking more commercial,right?
So I have a home that I'velived in for 25 years, my wife
and I, and we are thinking aboutdownsizing.
We may or may not, but we havework to do before we do that and
we have certain parameters thatwe've set up like we have to do
(12:29):
it within a certain cost tomake it worthwhile, so that
we're not so we get our moneyback if we decide to sell.
And this is like a dream to me.
So we're going to talkafterwards because, managing all
that and particularly, we havetwo homes One is out of state
down south, where we'll be thiswinter, and so how do you manage
that?
We could do this remotely.
It's pretty cool.
Chris Patino (12:49):
So this is a little plug for your company I
appreciate that and it's eveneven in a use case scenario
where like contract fraud islike on the rise, it's, it's
it's been a prevalent um problem, especially within uh elderly
communities, not just fraud.
Marc Bernstein (13:08):
how about contractors that show up, get
half their money and then nevershow up again, never show up
again?
You hear that all the time.
Chris Patino (13:13):
Right it just it constantly happens and
unfortunately, a lot of thepeople that I think are affected
are elderly.
Bless you Tried to hide that.
But yeah, so I mean, I think, Ithink that's just kind of what
happens and this is an avenue solike a use case example would
(13:35):
be you could have your parentsin florida, you could have an
account and be based inpennsylvania and order those
services knowing that they'regoing to have someone who's
verified, who's vetted, who'sinsured and who's licensed you
know, pretty amazing.
Marc Bernstein (13:50):
So.
So listen, we've talked aboutthis and we talk about it with
everybody.
Being an entrepreneur isn't alla bed of roses.
It's not a smooth ride all thetime, right.
So tell me about before ourbreak what kind of challenges
you've had.
Chris Patino (14:04):
Oh man, where do you start?
You're right.
I think the biggest challengeand I'll be really, really
honest is the challenge I've hadwith myself.
I was 400 pounds.
That alone messes with yourmindset, right, you're just.
I don't feel like doinganything, I don't feel like
(14:25):
getting up.
But having lost all of thatweight, having had injuries back
to back right, I thinkreframing again language, I
think, is so important.
Instead of it being like asetback, it's a reset.
Now I wake up and I have tofind new challenges every single
(14:47):
time.
So I think the biggest barrierhas been myself, my mentality.
Marc Bernstein (14:52):
Well, you're one of the most honest people I've
had on this show, because peopletalk about, oh, the markets,
the recession, the pandemic, theyou know getting good employees
and all those things.
But really, if you'releadership, if you talk about
leadership, there's always waysaround those kind of things and
it really depends how you'releading yourself and how you're
(15:13):
leading your company to acertain extent.
And I think that's a reallygood opportunity for us to take
a break, because I've got a lotof follow-up questions to that
Awesome.
Announcer (15:22):
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(15:42):
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Marc Bernstein (15:56):
We are back on Founders Forum with our guest
today, chris Pitino, of Poweredby PMC, a platform that defines
the connection betweenhomeowners and service providers
, which I think is a veryvaluable service these days.
So, chris, you were talkingabout challenges and the
challenge being yourself in mostcases, but clearly, with what
(16:19):
you've accomplished, you havestrengths as well.
What are the strengths you'veused to overcome those
challenges?
Chris Patino (16:26):
I think the biggest strength that I could
have used, and that's beeninstilled in me by my family,
grandparents specifically hasbeen perseverance, right
Resiliency, the ability tobounce back and not get set back
but get reset right.
So to be able to start againfrom where you're currently at,
(16:49):
and and I think that's soimportant you need to be able to
meet yourself where you're atand and, and give yourself a
little bit of grace.
I'm still learning that Cause,cause, I mean I'll get, I'll get
stressed.
You know driving in, I want tomake sure I'm on time, but I I
took a moment five and I didlike a breathing technique.
(17:09):
I was like, okay, I really needto calm down because I'm going
to get there anyway, right, andthe world changes in that
instance and it really is aperspective shift.
That's really all it takes, andI think having the ability and
the awareness to be able toshift my own perspective is the
(17:32):
greatest strength any one personcould have you know, by the way
, I love that.
Marc Bernstein (17:37):
So we were delayed.
I should tell the audience wewere delayed in doing the show.
We had my schedule changed alittle bit.
We had to push it back, butwhat a great time to do it.
This is the day beforeThanksgiving.
Right after Thanksgiving is whenI start to really get deep into
my planning for next year.
That's my reset, and I do itseveral times throughout the
year and whenever needed as anentrepreneur.
(17:59):
But I have a formal time forresetting each year, and one of
the things I've thought about isand I've always been a goal
setter and a planner but this isgoing to sound strange because
I ask people about their futuregoals and vision all the time,
but I'm less a believer in goalsetting than I've ever been.
(18:19):
What I am a believer in issomething we were talking about
this morning is, you know,having a vision and taking
action steps, one at a time, andyou can blow through your goals
by doing that, instead of likehaving this goal and maybe just
getting to 80% or 90% or even100% of it, but maybe you're
(18:40):
limiting yourself by doing that.
So I'm resetting on what Ithink about goal setting as well
, and that's part of my process,my year-end process, and I have
in my calendar many hours setaside over the next month for
that and into January, so that Ikind of come out running in
terms of my personal goals, mybusiness goals, etc.
(19:02):
So I love the idea that we'retalking about reset right now
and hopefully our listeners canpick up something on that,
because you know people talkabout new year's resolutions.
I've I'm like kind of refocuson your vision and decide what
actions you're going to taketowards that vision, and that's
it.
Chris Patino (19:21):
A thousand percent .
And and again, it's all abouttoday, right.
It's all about starting today,meeting where you're meeting
yourself at where you're attoday, right, it's all about
starting today, meeting yourselfat where you're at today and
then taking it from there and,much like you said, it's more
time game than anything, right?
So it's not a matter of if,because if you're doing it every
day, it's more of a matter ofwhen, when you'll get there
(19:44):
right, exactly exactly.
Marc Bernstein (19:46):
Chris, I want to .
We're going to go forward.
We always go forward on theshow and look forward, but
before we do that, I want to goback one more second.
You mentioned your family, andyour family has been.
We talked earlier in the beforethe show about you know they've
been a huge influence on you,on your journey, and why don't
you talk about where thatjourney began and how that's
influencing you today?
Chris Patino (20:07):
Yeah, so I was actually, I was thinking about
this, and I was thinking aboutit like is it directly for my?
parents Is it my uncles, is itmy aunts?
And I think the nail that I hitwith the hammer was my
grandfather really uprootinghimself from Mexico, from, you
(20:30):
know, selling bulls, sellingcorn, selling whatever he had at
his disposal and workingtogether as a family unit, and
then uprooting that entire lifeand coming over to the States to
strive for a better one right.
They went to Arizona, they werein Texas, they were in Chicago,
they ended up in Bristol.
Marc Bernstein (20:48):
And you mentioned to me he had to make
not to interrupt you, but I wantto make sure we cover.
He had a bold personal move tomake in order to do that.
A thousand percent.
Chris Patino (20:56):
Yeah that.
So his father initially did noteven want him to get married to
my grandmother.
He, against all odds, said no,this is my wife, this is what
I'm doing.
And because of that decision,everything else was just bald
after that.
You have to leave, you have togo to the States, you got to
(21:21):
start out on your own Right,pioneer.
And what he did is hepersevered through every single
step and potential setback.
Right.
He reset, recalibrated and justcontinued to try to do the best
for what his family needed.
Right, and at the end Ibenefited from that right.
I benefited from that becausethen he instilled those
practices into his daughters,his sons, who instilled that
(21:41):
into me.
And now I really do take it asa duty to continue that journey,
have you?
Marc Bernstein (21:49):
let him know this.
Chris Patino (21:51):
No, no, and I definitely should have him
listen to this podcast.
Yeah, definitely, I'll share itwith him.
Marc Bernstein (21:59):
You really should, because I know he's
still living and you should lethim know that It'll reinforce
the story within you as well, Ithink.
Chris Patino (22:07):
I think so too.
I think some really interestingconversations could come from
that as well, and I appreciateyou for saying that, because I
think it's something I should do.
Marc Bernstein (22:17):
And do you know if your I mean you have many
cousins, I know, Do theyappreciate that the way you do?
Chris Patino (22:24):
I think they do.
I think you know what.
I think that's a very commontheme that we all rally around,
and I think that's why we'reclose.
That's your family story, yeahright that we know where we come
from and the fact that like itdoesn't happen as much now, but
like every Sunday, when we gettogether, when we visit, I think
it really resonates with us how, how strong that impact is.
(22:47):
Like it's not's not.
You know, he, he didn't justwake up and and try to get
something done.
He literally like uprooted hisentire life, what he knew, like
the language he spoke, and hetried something new listen, I
told you what you should do.
Marc Bernstein (23:02):
I don't like to do that, but but consider this
yeah you instead of doing it athis funeral eventually and
everybody discussing while he'salive, have a get-together and
let everybody talk how they feelabout that and what an
inspiration he was.
Chris Patino (23:17):
I really like that idea.
I really do, thank you.
Marc Bernstein (23:20):
Like have a lifetime sort of testimonial
kind of thing.
So let's look forward.
So your 10-year vision so we'resitting here and it's 2034,
prior to Thanksgiving, and youknow what would have to happen
as you look at your life, yourbusiness and in any context you
(23:41):
want to look at that, for you tofeel that was a successful
10-year period in your journeysuccessful 10 year period in
your journey.
Chris Patino (23:50):
So this is what drives me right.
It's the 10 year vision thatdrives me, because success
doesn't happen overnight.
But at that point I want tohave community impact right.
So if you're a school that hasa gym that's deteriorating, I
want to be able to donate a gymright.
If there is a pothole, a majorpothole that's popping
(24:11):
everyone's wheels.
Or, for example, there is a busstop right outside of my
neighborhood that's just sittingon a piece of grass, like
you're in a wheelchair, or it'swet, you're not accessing it or
you're definitely not going toget on it, but like being able
to impact the community at alevel of foundational need so
that way the community as awhole benefits and thrives
(24:35):
together.
I would love to see that in 10years.
Marc Bernstein (24:39):
You know, since I've talked to you, we've had
some nice conversations.
That's been a constant theme.
So I have no question you'regoing to do that.
It's just a question of whenRight?
Constant theme.
So I have no question you'regoing to do that.
It's just a question of whenRight right and what steps you
take towards that between nowand then.
But because you think about itevery day, I know you'll be
doing that.
We just have a couple ofminutes left, chris, and one of
(25:02):
your questions you pick, which Ilove.
Not enough people pick this onewhat's your favorite song?
Chris Patino (25:07):
And we haven't talked about this.
I'm interested to hear what yousay.
So literally any song by the1975, short plug for them, oh,
wow.
Marc Bernstein (25:17):
Yeah, yeah.
Chris Patino (25:20):
Recently, I just had a change of heart by them
and I think it reallyencapsulates the entire
conversation right.
Having a change of heart islike having a change of
perspective.
You really need to be able tosee the topic in a new light.
Marc Bernstein (25:39):
I like that band and I don't know that song, so
that will be on my playlist fortoday.
I'll be checking it out.
I love hearing about new music.
I haven't heard and I love thename of that one, so I'm sure
I'm going to like it.
One last question what has yourlife's journey been like?
And you've described it alittle bit, but what's it been
like for you in the minute and10 seconds we have left?
Chris Patino (26:01):
You know it's been a bumpy road, but it's a road
that I absolutely love and adore.
I wouldn't trade it foranything else and in fact I
picked it, but the reason why Ilove it is because you get to
pave it on your own Right.
I love that.
Marc Bernstein (26:16):
So, in this 10-year vision you have, this is
part of the question and it'spart of the journey.
What strengths are you bringingwith you in regard to the
challenges and I know reset isone Anything else you can think
of that's going to help you getthere?
Chris Patino (26:32):
Perseverance, resiliency, transparency and
respect for every individual Imeet along this journey.
Marc Bernstein (26:39):
And I would say, just knowing your commitment,
because you're committed to yourvision, right?
So, chris, thanks so much forbeing here today.
This is the end of our showtoday.
Everybody who's listening live.
Please have a happyThanksgiving, be safe, enjoy
your family, friends, have lotsof love and see you next week on
Founders Forum.
Announcer (27:00):
We hope you enjoyed your time with Founders Forum
and that you found value to takewith you throughout your day.
Join us again next week foranother episode of Founders
Forum on WXKB 1039 HD2.
Entrepreneur, founder , author and financial advisor,
Marc Bernstein helpshigh-performing business owners
turn their visions into reality.
Through his innovative work andthe Forward Focus Forums, Marc
connects entrepreneurs toresources that fuel their
success.
Founders Forum is a radio showand podcast where entrepreneurs
share their journeys, revealingthe lessons they've learned and
(00:23):
the stories behind their success.
Join Marc and his guests for amix of inspiration, valuable
insights and a little fun.
Now let's dive in.
Marc Bernstein (00:33):
Good morning America.
How are you?
You know I ask that questionevery week rhetorically, but
today I want to ask really howare you Like?
How are you doing?
We're post-election.
There's a lot of concern in theworld I don't get into politics
on this show or religion buthalf the country thinks we're
(00:54):
going to experience setbackscoming up.
It's in the news every day.
There are all kinds of things.
So I'm just, you know, respond.
You can go on our website.
You can goM-A-R-C-marcJbernstein.
com.
Write to me, tell me how youare doing, because you know I'm
concerned, but always concerned,about how you're doing.
(01:16):
Our guest today is Chris.
I'll introduce him in a minute,but we've been talking about
setbacks minute.
But we've been talking aboutsetbacks and Chris, share your
experience with setbacks andwhat they mean to you.
Chris Patino (01:31):
I mean, setbacks for me and I think we touched on
this a little bit are well, Ireally like to dive into the
language of that, right, whethera setback is truly a setback or
a reset, and I think I like tolook at it in that manner right,
it's a fresh start.
So, if you think about it thatway, every setback has the
(01:52):
opportunity for you to beginagain, and I think that's such a
fascinating thing.
Marc Bernstein (01:58):
So for those who listen often, you probably know
who Arlo is, my dog and I waswalking him this morning and it
was time to return home becauseI had to drive into the station
and he said he's looking at melike I'm not going back.
So if I say go back, he doesn'tmove.
(02:18):
But I've trained him to reset.
Of course it takes a treat.
Give him a treat, say reset,and he turns around and we start
going.
So it's kind of funny that weuse that same word.
I use it for a differentpurpose, but we were also
talking about this earlier and Ihad said.
An interesting thing is thatyou know companies and
organizations when they haveconferences off offsite.
(02:42):
They call them retreats.
I think that's the worst wordin the world you could use.
Chris Patino (02:47):
Yeah, and I believe you said what
Advancement right.
Marc Bernstein (02:50):
Don't call it a retreat, call it an advance.
A thousand percent You're doingit to move forward.
You're not doing it to gobackward.
Why would you call it a retreat?
Right, Right, Lex?
See, we have a very expressiveengineer today.
I like it.
She's part of the conversation.
Announcer (03:04):
Turn your mic on, okay.
Marc Bernstein (03:07):
Anyway.
So, yeah, so think about that.
If you have a company, thinkabout having an advance rather
than a retreat.
So my Chris today, my friendtoday, my guest today, is Chris
Patino.
He's an innovative disruptor,ceo and visionary behind Powered
by PMC.
Really interesting when he'sdoing a platform that redefines
(03:33):
the connection betweenhomeowners and service providers
, and building owners tocommercial building owners, not
just homeowners.
With a commitment to enhancingmarketplace efficiency, chris is
dedicated to creatingstreamlined solutions that
empower clients and providersalike through technology and
exceptional service.
His work reflects a deeppassion for transforming the
property care industry, with afocus on efficiency,
(03:56):
sustainability and communityimpact.
And, by the way, I'm going tomention I asked if it was okay
Chris is 26 years old and he'sdoing some amazing things.
He's up to a lot and there's astory behind that.
So welcome Chris officially.
Chris Patino (04:10):
Awesome.
Thank you, Marc.
Thank you again.
Thank you for having me.
Marc Bernstein (04:13):
And let's hear a little of your story, your
background, because it's veryinteresting how you got to where
you are today.
Chris Patino (04:18):
No, yeah, I really .
I appreciate that.
I lived a very, very, verycookie cutter life.
Right, I went to high school, Iwent to college, I graduated
from there and shortly afterwardI got into the government and I
got into the private sectorLasted about a year year and a
(04:38):
half in each sector and I feltreally, really constrained.
You know, I felt like Icouldn't creatively express
myself.
Marc Bernstein (04:49):
That being said, Whenever I hear that word
constrained, I hear anentrepreneur.
Yeah, no.
Chris Patino (04:55):
I think I've really heard a lot of people
with the same views end up beingin the same space.
But what's fascinating is thatI kind of broke out of that,
right, I had my three days on 14hours and from there I started
working on this vision andbecause of that I really, really
(05:20):
, really drove myself into thetech space, because I knew
that's what I wanted to do.
I knew that I wanted to createsomething that could ultimately
give back, and it's funnybecause it's kind of one of
those challenges I face rightnow.
I'm constantly trying to bettermyself, I'm constantly trying
to strive to do better, but I'mhit with a lot of resets, right.
(05:45):
So, and it's because we'reyoung, but that journey really
led me to finding my place.
Marc Bernstein (05:53):
By the way, I'm not sure that is just because
you're young, because I'm mucholder and it's still happening.
Yeah, I mean, you know, part ofbeing an entrepreneur is being,
you know, flexible, nimble, youknow.
So you often have to reset, youknow, you never know when a
pandemic is going to come, Ithink more and more times than
(06:14):
not, you're finding ways toreset.
Announcer (06:16):
Right.
Chris Patino (06:18):
And I think that's kind of what really drove me,
and the baseline beneath all ofthat is I.
I also never really saw myselfin the contracting space, but I
did see myself in the communityspace and I believe that this
platform could address communityneeds that are foundationally
(06:39):
necessary, um such as like, uh,water, electric, things like
that, even the roads that wedrive on.
Marc Bernstein (06:47):
And we know in Pennsylvania they're peppered
with potholes, so addressingthose needs and I think that's
Although I have to tell you I'venever seen as much improvement
to the roads.
You know, say what you wantabout our current president,
right, but the infrastructureplan, all the roads around here
are the best.
I've seen them in my lifetime,I have to tell you.
Chris Patino (07:06):
This is true.
There was an ASCE report,actually, and the rating went up
from 2017.
They do it every four years,the American Society of Civil
Engineering.
And while we did progress, Idon't think we're progressing as
quickly as we could Agreed, andI think that's why, when you
(07:28):
enter a company right, you cando things a lot faster in a more
innovative manner.
Marc Bernstein (07:34):
Free enterprise.
Chris Patino (07:35):
For sure, right A thousand percent.
Marc Bernstein (07:36):
So how did you get into the contracting
business and then brieflyexplain what it is you do?
Because it's a prettyinteresting model, yeah.
Chris Patino (07:43):
So the way I got in is through a contracting
group I don't know, mckee Homes.
So, yeah, we ended up getting acontract with them and I
started power washing on my daysoff of while I was in the
private sector with my other job, three days, 14 hours.
(08:05):
Then I was power washing on mydays off and just really racking
my brain that entire time abouthow am I going to put this
thing together.
Announcer (08:15):
I don't know anything about coding.
Marc Bernstein (08:17):
I don't know anything, but I have an idea.
I want this um, and your visionwas what?
Chris Patino (08:22):
what that was at that point, the vision was what,
at that point, the vision wasto create a platform that can
impact society.
And I really think we nailed it, because the funding from that
contract eventually led to meleaving that job.
I left that other job.
Now I was just power washing.
(08:43):
I was cleaning these homes.
Marc Bernstein (08:43):
This is the power washing contract yeah,
left that other job Now, I wasjust power washing, I was
cleaning.
This is the power washingcontract.
Yeah, yeah.
Chris Patino (08:47):
Right Power, washing, cleaning them, getting
ready for settlement for theclients, and all right, this is
what we're doing.
This is what we're doing.
And then, um, at some point, II was, I started coding with
chat GPT, if you're, if you'refamiliar Um, and I got about two
buttons in six months and I waspulling my hair out.
(09:09):
I was, I was frustrated and Iwent on a forum and I I posted
please, please, somebody, please, help me.
I just need help.
And, um, I think what thattaught me is that it really does
take a village for somethinglike this to even happen or
conceptualize.
So I met these two brothersthere on the West Coast and they
(09:33):
were like OK, I'm going to hearyou out.
We got together, we listened,we planned.
We've been meeting every singleweek for the past eight, nine
months, maybe 10.
For the past eight, nine months, maybe 10.
And because of that, they wereable to pump out this amazing,
amazing product.
Marc Bernstein (09:54):
And I really just got to-.
So are they contractors to youthat you've worked with, or are
they part of your company, orare they-.
Chris Patino (09:59):
No, so they're just two individuals.
They have their own company.
It's a development company andthey have their own developers.
They have their own company.
It's a development company andthey have their own developers.
They have everything and theyreally, really, really rallied
behind this.
Wow, even their developersrallied behind this.
Their name is Superior DigitalPartners.
Marc Bernstein (10:18):
Developers.
They're software developers.
Chris Patino (10:20):
Software developers, not real estate
developers.
Yeah, no.
Well, because prior to gettingany other contract right in the
trade industry, we needed tohave a product as well.
Otherwise, I was just going tobe dumping money into the vision
, but it wasn't going to be ableto produce as much as I needed
it to.
And so, yeah, so they pumped outthis amazing product and on the
(10:43):
back end I built out a teamwith what was coming in from the
rest of the McKee contract.
So now we're a team of four.
We have someone on sales, wehave an account manager, we have
a scheduling coordinator, andthen me and then what I mean
there is like it really doestake a village, because To
(11:04):
handle accounts, to handlegrowth, to handle scheduling,
six different contractors forone property, that's a lot.
Marc Bernstein (11:14):
So explain that, because we haven't really
explained that yet what it isyou're doing for property owners
, Right?
Chris Patino (11:19):
right.
So what we're doing is we'reseamlessly connecting property
owners to contractors.
So whether you're a propertyowner, manager, even a renter,
could use the platform.
Technically, what we do is youget on the application, you
select the properties that youwant serviced, you select all
the services that you need, youset a time, a date, a budget and
(11:43):
what we do on the back end iswe vet, make sure that they're
insured, that they're licensed,and we build a relationship with
them and connect you with threeto five different contractors
for each one of your servicesand get you three to five
different price points, and thenwe're able to execute delivery
of those services through theplatform as well, on your date
and time.
(12:03):
So things get handled when youneed them to get handled.
Marc Bernstein (12:05):
So I first fully understood that this morning.
That that's what you do.
I knew you did it for propertyowners.
I was thinking more commercial,right?
So I have a home that I'velived in for 25 years, my wife
and I, and we are thinking aboutdownsizing.
We may or may not, but we havework to do before we do that and
we have certain parameters thatwe've set up like we have to do
(12:29):
it within a certain cost tomake it worthwhile, so that
we're not so we get our moneyback if we decide to sell.
And this is like a dream to me.
So we're going to talkafterwards because, managing all
that and particularly, we havetwo homes One is out of state
down south, where we'll be thiswinter, and so how do you manage
that?
We could do this remotely.
It's pretty cool.
Chris Patino (12:49):
So this is a little plug for your company I
appreciate that and it's eveneven in a use case scenario
where like contract fraud islike on the rise, it's, it's
it's been a prevalent um problem, especially within uh elderly
communities, not just fraud.
Marc Bernstein (13:08):
how about contractors that show up, get
half their money and then nevershow up again, never show up
again?
You hear that all the time.
Chris Patino (13:13):
Right it just it constantly happens and
unfortunately, a lot of thepeople that I think are affected
are elderly.
Bless you Tried to hide that.
But yeah, so I mean, I think, Ithink that's just kind of what
happens and this is an avenue solike a use case example would
(13:35):
be you could have your parentsin florida, you could have an
account and be based inpennsylvania and order those
services knowing that they'regoing to have someone who's
verified, who's vetted, who'sinsured and who's licensed you
know, pretty amazing.
Marc Bernstein (13:50):
So.
So listen, we've talked aboutthis and we talk about it with
everybody.
Being an entrepreneur isn't alla bed of roses.
It's not a smooth ride all thetime, right.
So tell me about before ourbreak what kind of challenges
you've had.
Chris Patino (14:04):
Oh man, where do you start?
You're right.
I think the biggest challengeand I'll be really, really
honest is the challenge I've hadwith myself.
I was 400 pounds.
That alone messes with yourmindset, right, you're just.
I don't feel like doinganything, I don't feel like
(14:25):
getting up.
But having lost all of thatweight, having had injuries back
to back right, I thinkreframing again language, I
think, is so important.
Instead of it being like asetback, it's a reset.
Now I wake up and I have tofind new challenges every single
(14:47):
time.
So I think the biggest barrierhas been myself, my mentality.
Marc Bernstein (14:52):
Well, you're one of the most honest people I've
had on this show, because peopletalk about, oh, the markets,
the recession, the pandemic, theyou know getting good employees
and all those things.
But really, if you'releadership, if you talk about
leadership, there's always waysaround those kind of things and
it really depends how you'releading yourself and how you're
(15:13):
leading your company to acertain extent.
And I think that's a reallygood opportunity for us to take
a break, because I've got a lotof follow-up questions to that
Awesome.
Announcer (15:22):
Powered by PMC is here to change the way you care
for your property, tired ofendless searching for reliable
service providers.
Change the way you care foryour property, tired of endless
searching for reliable serviceproviders.
Powered by PMC connects youwith trusted pros, supporting
small businesses and buildingstronger communities.
From home repairs to majorrenovations, every project gets
the precision and care itdeserves, plus with real-time
updates and secure payments.
(15:42):
Managing your property hasnever been easier.
This isn't just service, it's amovement.
Join us in making a difference.
Visit PoweredByPMCcom to getstarted, or download on the
Apple or Play Store today.
Marc Bernstein (15:56):
We are back on Founders Forum with our guest
today, chris Pitino, of Poweredby PMC, a platform that defines
the connection betweenhomeowners and service providers
, which I think is a veryvaluable service these days.
So, chris, you were talkingabout challenges and the
challenge being yourself in mostcases, but clearly, with what
(16:19):
you've accomplished, you havestrengths as well.
What are the strengths you'veused to overcome those
challenges?
Chris Patino (16:26):
I think the biggest strength that I could
have used, and that's beeninstilled in me by my family,
grandparents specifically hasbeen perseverance, right
Resiliency, the ability tobounce back and not get set back
but get reset right.
So to be able to start againfrom where you're currently at,
(16:49):
and and I think that's soimportant you need to be able to
meet yourself where you're atand and, and give yourself a
little bit of grace.
I'm still learning that Cause,cause, I mean I'll get, I'll get
stressed.
You know driving in, I want tomake sure I'm on time, but I I
took a moment five and I didlike a breathing technique.
(17:09):
I was like, okay, I really needto calm down because I'm going
to get there anyway, right, andthe world changes in that
instance and it really is aperspective shift.
That's really all it takes, andI think having the ability and
the awareness to be able toshift my own perspective is the
(17:32):
greatest strength any one personcould have you know, by the way
, I love that.
Marc Bernstein (17:37):
So we were delayed.
I should tell the audience wewere delayed in doing the show.
We had my schedule changed alittle bit.
We had to push it back, butwhat a great time to do it.
This is the day beforeThanksgiving.
Right after Thanksgiving is whenI start to really get deep into
my planning for next year.
That's my reset, and I do itseveral times throughout the
year and whenever needed as anentrepreneur.
(17:59):
But I have a formal time forresetting each year, and one of
the things I've thought about isand I've always been a goal
setter and a planner but this isgoing to sound strange because
I ask people about their futuregoals and vision all the time,
but I'm less a believer in goalsetting than I've ever been.
(18:19):
What I am a believer in issomething we were talking about
this morning is, you know,having a vision and taking
action steps, one at a time, andyou can blow through your goals
by doing that, instead of likehaving this goal and maybe just
getting to 80% or 90% or even100% of it, but maybe you're
(18:40):
limiting yourself by doing that.
So I'm resetting on what Ithink about goal setting as well
, and that's part of my process,my year-end process, and I have
in my calendar many hours setaside over the next month for
that and into January, so that Ikind of come out running in
terms of my personal goals, mybusiness goals, etc.
(19:02):
So I love the idea that we'retalking about reset right now
and hopefully our listeners canpick up something on that,
because you know people talkabout new year's resolutions.
I've I'm like kind of refocuson your vision and decide what
actions you're going to taketowards that vision, and that's
it.
Chris Patino (19:21):
A thousand percent .
And and again, it's all abouttoday, right.
It's all about starting today,meeting where you're meeting
yourself at where you're attoday, right, it's all about
starting today, meeting yourselfat where you're at today and
then taking it from there and,much like you said, it's more
time game than anything, right?
So it's not a matter of if,because if you're doing it every
day, it's more of a matter ofwhen, when you'll get there
(19:44):
right, exactly exactly.
Marc Bernstein (19:46):
Chris, I want to .
We're going to go forward.
We always go forward on theshow and look forward, but
before we do that, I want to goback one more second.
You mentioned your family, andyour family has been.
We talked earlier in the beforethe show about you know they've
been a huge influence on you,on your journey, and why don't
you talk about where thatjourney began and how that's
influencing you today?
Chris Patino (20:07):
Yeah, so I was actually, I was thinking about
this, and I was thinking aboutit like is it directly for my?
parents Is it my uncles, is itmy aunts?
And I think the nail that I hitwith the hammer was my
grandfather really uprootinghimself from Mexico, from, you
(20:30):
know, selling bulls, sellingcorn, selling whatever he had at
his disposal and workingtogether as a family unit, and
then uprooting that entire lifeand coming over to the States to
strive for a better one right.
They went to Arizona, they werein Texas, they were in Chicago,
they ended up in Bristol.
Marc Bernstein (20:48):
And you mentioned to me he had to make
not to interrupt you, but I wantto make sure we cover.
He had a bold personal move tomake in order to do that.
A thousand percent.
Chris Patino (20:56):
Yeah that.
So his father initially did noteven want him to get married to
my grandmother.
He, against all odds, said no,this is my wife, this is what
I'm doing.
And because of that decision,everything else was just bald
after that.
You have to leave, you have togo to the States, you got to
(21:21):
start out on your own Right,pioneer.
And what he did is hepersevered through every single
step and potential setback.
Right.
He reset, recalibrated and justcontinued to try to do the best
for what his family needed.
Right, and at the end Ibenefited from that right.
I benefited from that becausethen he instilled those
practices into his daughters,his sons, who instilled that
(21:41):
into me.
And now I really do take it asa duty to continue that journey,
have you?
Marc Bernstein (21:49):
let him know this.
Chris Patino (21:51):
No, no, and I definitely should have him
listen to this podcast.
Yeah, definitely, I'll share itwith him.
Marc Bernstein (21:59):
You really should, because I know he's
still living and you should lethim know that It'll reinforce
the story within you as well, Ithink.
Chris Patino (22:07):
I think so too.
I think some really interestingconversations could come from
that as well, and I appreciateyou for saying that, because I
think it's something I should do.
Marc Bernstein (22:17):
And do you know if your I mean you have many
cousins, I know, Do theyappreciate that the way you do?
Chris Patino (22:24):
I think they do.
I think you know what.
I think that's a very commontheme that we all rally around,
and I think that's why we'reclose.
That's your family story, yeahright that we know where we come
from and the fact that like itdoesn't happen as much now, but
like every Sunday, when we gettogether, when we visit, I think
it really resonates with us how, how strong that impact is.
(22:47):
Like it's not's not.
You know, he, he didn't justwake up and and try to get
something done.
He literally like uprooted hisentire life, what he knew, like
the language he spoke, and hetried something new listen, I
told you what you should do.
Marc Bernstein (23:02):
I don't like to do that, but but consider this
yeah you instead of doing it athis funeral eventually and
everybody discussing while he'salive, have a get-together and
let everybody talk how they feelabout that and what an
inspiration he was.
Chris Patino (23:17):
I really like that idea.
I really do, thank you.
Marc Bernstein (23:20):
Like have a lifetime sort of testimonial
kind of thing.
So let's look forward.
So your 10-year vision so we'resitting here and it's 2034,
prior to Thanksgiving, and youknow what would have to happen
as you look at your life, yourbusiness and in any context you
(23:41):
want to look at that, for you tofeel that was a successful
10-year period in your journeysuccessful 10 year period in
your journey.
Chris Patino (23:50):
So this is what drives me right.
It's the 10 year vision thatdrives me, because success
doesn't happen overnight.
But at that point I want tohave community impact right.
So if you're a school that hasa gym that's deteriorating, I
want to be able to donate a gymright.
If there is a pothole, a majorpothole that's popping
(24:11):
everyone's wheels.
Or, for example, there is a busstop right outside of my
neighborhood that's just sittingon a piece of grass, like
you're in a wheelchair, or it'swet, you're not accessing it or
you're definitely not going toget on it, but like being able
to impact the community at alevel of foundational need so
that way the community as awhole benefits and thrives
(24:35):
together.
I would love to see that in 10years.
Marc Bernstein (24:39):
You know, since I've talked to you, we've had
some nice conversations.
That's been a constant theme.
So I have no question you'regoing to do that.
It's just a question of whenRight?
Constant theme.
So I have no question you'regoing to do that.
It's just a question of whenRight right and what steps you
take towards that between nowand then.
But because you think about itevery day, I know you'll be
doing that.
We just have a couple ofminutes left, chris, and one of
(25:02):
your questions you pick, which Ilove.
Not enough people pick this onewhat's your favorite song?
Chris Patino (25:07):
And we haven't talked about this.
I'm interested to hear what yousay.
So literally any song by the1975, short plug for them, oh,
wow.
Marc Bernstein (25:17):
Yeah, yeah.
Chris Patino (25:20):
Recently, I just had a change of heart by them
and I think it reallyencapsulates the entire
conversation right.
Having a change of heart islike having a change of
perspective.
You really need to be able tosee the topic in a new light.
Marc Bernstein (25:39):
I like that band and I don't know that song, so
that will be on my playlist fortoday.
I'll be checking it out.
I love hearing about new music.
I haven't heard and I love thename of that one, so I'm sure
I'm going to like it.
One last question what has yourlife's journey been like?
And you've described it alittle bit, but what's it been
like for you in the minute and10 seconds we have left?
Chris Patino (26:01):
You know it's been a bumpy road, but it's a road
that I absolutely love and adore.
I wouldn't trade it foranything else and in fact I
picked it, but the reason why Ilove it is because you get to
pave it on your own Right.
I love that.
Marc Bernstein (26:16):
So, in this 10-year vision you have, this is
part of the question and it'spart of the journey.
What strengths are you bringingwith you in regard to the
challenges and I know reset isone Anything else you can think
of that's going to help you getthere?
Chris Patino (26:32):
Perseverance, resiliency, transparency and
respect for every individual Imeet along this journey.
Marc Bernstein (26:39):
And I would say, just knowing your commitment,
because you're committed to yourvision, right?
So, chris, thanks so much forbeing here today.
This is the end of our showtoday.
Everybody who's listening live.
Please have a happyThanksgiving, be safe, enjoy
your family, friends, have lotsof love and see you next week on
Founders Forum.
Announcer (27:00):
We hope you enjoyed your time with Founders Forum
and that you found value to takewith you throughout your day.
Join us again next week foranother episode of Founders
Forum on WXKB 1039 HD2.
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