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February 25, 2026 71 mins

Dawn Pinnock is the President and CEO of The Center for Urban Community Services.  In this episode, she talks about merit and fitness, a call to service, how to show-up, grassroots leadership, and humanizing your clients.


About the Guest

Dawn M. Pinnock has spent nearly 30 years in public service driving change and opening doors of opportunity for New Yorkers. As President and CEO of the Center for Urban Community Services (CUCS), she leads one of the city’s most effective social service organizations, supporting over 50,000 people each year on their path to housing stability, better health, and long-term well-being.

Before joining CUCS, Pinnock built a distinguished public service career across several of New York City’s largest municipal agencies, culminating in her appointment as Commissioner of the Department of Citywide Administrative Services (DCAS). In this role, she created the city’s first community-based hiring model, advanced family-forward policies for more than 320,000 employees, managed 22 million square feet of city-owned and leased office space, and made New York greener through fleet electrification and large-scale energy efficiency upgrades. Outside of her role at DCAS, she built a reputation across city government for modernizing operations, fixing long-standing compliance gaps, and pushing forward equity initiatives that changed how agencies serve New Yorkers.

A graduate of Baruch College and The New School’s Milano Graduate School, Pinnock also completed Harvard University’s Senior Executives in State and Local Government program.  She is a certified human resources professional and an active member of the Association for Talent Development.

Dawn's LinkedIn https://www.linkedin.com/in/dawn-pinnock-84a893123/

CUCS:
Website: https://www.cucs.org/
LinkedIn:  https://www.linkedin.com/company/cucs/posts/?feedView=all
IG: https://www.instagram.com/cucs_nyc/
FB: https://www.facebook.com/CUCSnyc/?checkpoint_src=any

To learn more, visit:
linkedin.com/in/jason-Shupp-18b4619b

Listen to more episodes on Mission Matters:
https://missionmatters.com/author/Jason-Shupp/

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