Get'n Down with Digital Health

Get'n Down with Digital Health

Welcome to the Get’n Down with Digital Health podcast sponsored by Mend! We hope to inform and inspire you on a wide variety of healthcare topics.

Episodes

November 29, 2022 26 mins

In this episode we talk to the amazing team at Grace Medical Home to uncover how digital forms and telemedicine saved their organization. Grace Medical Home provides free healthcare to the uninsured across Orange County, Florida. Mend donated our software platform to GMH in 2018.

We also discuss how Grace Medical Home w...

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In this episode we discuss digital mental health with Dr. Aragam. Dr Gowri Aragam is a psychiatrist at UCSF, the first academic laboratory for mental health innovation where she co-developed and directed a university-wide course of mental health product development. Dr Aragam has been a consultant for multiple tech companies, with her work featured in Wired...

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In this episode we discuss the frontlines of offering a virtual-first primary care program with Dr. Matthew Sakumoto. Dr. Matthew Sakumoto is an Internal Medicine-trained primary care physician with board certification in Clinical Informatics. Passionate about improving healthcare delivery with interests in telehealth, population health management, and improving patient access and outcom...

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In this episode we discuss the current and future state of Telehealth with Dr. Aditi U. Joshi, a digital health strategist, Telehealth expert, and consultant. Dr. Aditi U. Joshi is an experienced Emergency Medicine Physician and Telehealth expert working on improving healthcare and equity through technology. Through over 9 years of working in Telemedicine and digital health on both a sta...

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In this episode we cover... Mend's Future Vision for Telehealth & Patient Engagement.

Mend's vision:

Before the Visit

Patients will schedule or modify their appointments automatically. AI reminders will engage patients based on risk scores, so you can help more people. Automated digital check-in processes will co...

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In this episode we cover... Valuable Metrics to Monitor Patient Self-Scheduling.

Today we have KPIs and data to share on the following:

  1. Patient self-scheduling adoption
  2. Patient self-scheduling no-show rates
  3. Patient change reasons

Book a Demo on Mend ...

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In this episode we cover... Top KPIs to Measure Digital Patient Forms.

Today we have KPIs and data to share on the following:

  1. Completion Rates
  2. Completion Speed
  3. Partial Completions

Book a Demo on Mend Today!

On-demand content:

12 Telemedicine &a...

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In this episode we cover... Telemedicine KPIs Every Health Leader Should Know & Track.

Today we have KPIs and data to share on the following:

  1. No-shows
  2. Wait times
  3. Read more
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In this episode we cover 5 Telehealth studies today… should be a great episode!

5 studies

  1. Healthcare Coalition massive pandemic Telehealth study… what did they find?
  2. SYKES, How Ameri...
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We are going to cover some tactics and hacks so you can help more patients via Telehealth.

  1. Virtual walk-ins can fill openings, cancels, or no-shows in the schedule
  2. Staff or Providers should connect to every scheduled encounter
    1. mend sends nudge automatically via text & email
    2. Dialer nudge
    3. Custom text message nudges
  3. Telehealth phone call reminders
    1. Populations that ...
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In this episode, we are going to cover 4 key learnings from our experience doing millions of telemedicine visits. 

  1. Why is it important to establish a Telehealth clinical protocol?
  2. Video conferencing is not Telehealth, what types of workflows are possible on Mend?
  3. What should HC...
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