Less Chatter, More Matter: The Communications Podcast

In this episode of Less Chatter, More Matter, we explore how to get underneath vague requests for 'better communication' and work out whether communication is really the issue.

We share the questions you can use to diagnose the problem, the data worth looking at before designing an intervention, and the signs that tell you a team may genuinely need communication training for better use of skills.

It's really that simple. We take a lo...

Change communication has come a long way... but we are still treating it as simply telling people what’s changing, rather than ensuring they are understanding what we are saying, too. 

In this episode of the Less Chatter, More Matter podcast, we're joined by Dr Jen Frahm, global expert in organisational change and change communication, co-founder of the Agile Change Leadership Institute and author of Change Communication:...

Employees aren’t actually 'resisting' change, they're giving you feedback.

In this episode of Less Chatter, More Matter, we take a different look at one of the most frustrating parts of change: what happens when people don’t want to get on board.

Rather than treating resistance as something communicators need to overcome, we explore what might be sitting underneath it from uncertainty and lack of control to poor communica...

Communication professionals are often called in after the big decisions have already been made. For example, a change is announced, a crisis erupts or a project is approved. Only then, after the fact, are we asked to communicate it. But what if our greatest value came before any of that happened?

In this episode of the Less Chatter, More Matter podcast, we’re joined by communication and change expert Anne-Marie Blake, co-found...

AI can write content in seconds, but it can't replicate your lived experience, your perspective or your voice. Which is why books remain one of the most powerful ways to build credibility, establish thought leadership and create meaningful connections with your audience. 

In this episode of the Less Chatter, More Matter podcast, we chat with author, artist and book coach Jade Miller to really understand what it takes to write a...

Trust is declining, scepticism is rising, and in a world where AI can make almost anyone sound like an expert, the result is that credibility alone is no longer enough.

In this episode of the Less Chatter, More Matter podcast, we're joined by leadership strategist, keynote speaker and author Petra Zink to explore why trust has become one of the most valuable assets leaders, communicators and organisations can build.

Together, we anal...

Agentic AI this, LLM AI that - you may be wondering… what does that even mean?

In this episode of the Less Chatter, More Matter podcast, we’re joined by AI strategist, futurist and storyteller Bosco Anthony to explore what the next wave of artificial intelligence means for communication, marketing and change professionals… plus, what agentic AI is.

Moving beyond tools like ChatGPT and Claude, Bosco explains the ri...

Town halls have become the go-to communication channel for just about everything. Strategy updates, big announcements, leadership changes, engagement survey results - if there's a message to share, chances are someone suggests holding a town hall.

…are they actually working, though?

In this episode, we look into why so many town halls leave employees disengaged and what communicators can do to change that. We talk about gettin...

Remember when SEO was the answer to everything?

For years, communicators and marketers focused on keywords, backlinks and search rankings to improve visibility, but as more people turn to AI tools like ChatGPT, Gemini and Claude to find information, the rules of discoverability are changing.

In this episode of the Less Chatter, More Matter podcast, we explore why communicators need to start thinking differently about content and cons...

Ever noticed that one of the first questions humans learn to ask is also one of the hardest questions organisations struggle to answer: why?

In this episode of the Less Chatter, More Matter podcast, we explore one of the biggest challenges in change communication: making a compelling case for change that people can actually connect with.

Too often, change messaging focuses on the what and the how (timelines, implementation plans and ...

If you listened to last week’s episode, you’ll know we opened up a big conversation about AI, ethics and the changing role of communication professionals with Adrian Cropley.

Now, in part two, we go even deeper.

This episode tackles the question so many communicators are asking right now: will AI take our jobs?

Rather than offering easy reassurance, Adrian shares a practical and thought-provoking perspective on what’...

What does the future hold for communication professionals as AI continues to reshape the workplace?

In Part 1 of this two-part conversation, we chat with global communication leader Adrian Cropley AM to explore one of the biggest challenges and opportunities facing communicators today.

Drawing on more than 35 years of experience, Adrian reflects on the major technological shifts that have transformed the profession, from the rise of ...

Whether it's a media interview, conference presentation, town hall meeting or leadership briefing, there comes a point in most careers when you need to speak with confidence under pressure.

... but what happens when the questions become challenging, the audience feels intimidating or the nerves start to take over?

In this episode of the Less Chatter, More Matter podcast, we chat with media trainer, journalist and author Theresa Mille...

This episode of the Less Chatter, More Matter podcast has us uncovering what it means to be a communicator in an AI-driven world; plus, why the profession is entering a major period of transformation.

Communicators are being challenged to rethink where their value truly lies as AI takes over the practical, often menial, tasks of our everyday. BUT! The future of communication isn’t about producing more of this content faster, i...

In this episode of the Less Chatter, More Matter podcast, we are joined by Bonnie Caver, founder and CEO of Reputation Lighthouse, to discuss why reputation should be viewed as one of the most valuable forms of business currency.

We explain the difference between reputation management and reputation architecture, sharing how communicators can help leaders intentionally build trust, strengthen culture, and protect corporate value. Bo...

Communication is often seen as the solution to every problem in an organisation. Low engagement, unhappy teams, backlash to decisions and somehow, the default response is usually “let’s communicate more.”

... what if communication isn’t the fix?

In this episode of the Less Chatter, More Matter podcast, we explore the role of communicators as gatekeepers, and why that responsibility is critical to protecting bo...

Every day, we make around 35,000 decisions, of which most of them are fast, subconscious, and driven by emotion rather than logic. So what does that mean for how we communicate change?

In this episode of the Less Chatter, More Matter podcast, we sit down with Dr. Samantha Rush, a cognitive decision-making specialist, to unpack how decisions are really made, especially in complex, high-stakes environments.

Drawing on psychology, neuro...

"Oh, when things settle down" - this is an almost direct quote from every business, ever. 

However, do things actually ever settle down anymore? We went from COVID to mass shutdowns, fuel crises to wars... we can pretty well assume that we’re living in a time of constant disruption. Not to mention the workplace shenanigans with AI.

So yes, organisations might continue to adapt, but the workplace is not a bubble. What&rsquo...

When we think about change communication, it’s often within the walls of an organisation in things like new systems, strategies, or restructures. However, advocacy communication operates in a very different environment, where audiences are not captive, attention is limited, and influence must be earned.

In this episode of the Less Chatter, More Matter podcast, we explore advocacy as a form of change communication before we sha...