Mayo Clinic Consulting Edge

Mayo Clinic Consulting Edge

Working together for more than 70 years, the team of consultants, engineers, project managers and analysts within Mayo Clinic Strategy Department collaborates across multiple disciplines to advance the practice of medicine, and to ensure an unparalleled experience for all patients. At the foundation of our work lies a rich history of systems analysis, project management, analytics and operational knowledge applied across the three shields of Mayo Clinic – Education, Research and Practice.


May 10, 2022 19 min

In 2017, a project team from Mayo Clinic’s Integrity and Compliance Office began taking steps to stop the routine collection and storage of patient social security numbers (SSN) in the demographic field of the electronic health record (EHR). Mayo Clinic recognized the potential risk to patients if the number was compromised through unauthorized access or ransomware. The SSN was successfully removed from Mayo Clinic’s EHR in April 2...

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Here at Mayo Clinic, outpatient labs are consistently engaged with patients throughout the week, particularly early in the week and during morning hours. While this congestion was a concern prior to COVID-19, it became a more pressing issue due to the new urgency to create social distancing for patients. Management Engineering and Consulting was asked to lead a project team to develop recommendations to reduce the number of patient...

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April 1, 2022 11 min

In early spring 2020, COVID-19 cases were rapidly increasing across the US which resulted in shortages of beds, staff and equipment. Personal protective equipment, or PPE, are required for both staff and patient safety and if these were unavailable, there would be critical limitations to the level of care Mayo Clinic needs to provide for patients in need not only from COVID but other diseases as well. While Mayo Clinic wasn't expec...

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March 28, 2022 14 min

Many internal and external stakeholders are involved in the admission or transfer of a patient needing a higher level of care. The processes are numerous, complex and interdependent.  Executed efficiently, a refined process can positively impact patient and staff satisfaction, overall cycle time, and safety.  This episode of Mayo Clinic Consulting Edge, Mike Fabel, Principle Health Systems Engineer and host Tony Chihak explore how ...

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March 4, 2022 17 min

Abu Dhabi Health Services Company (SEHA) and Mayo Clinic announced a joint venture to operate Sheikh Shakhbout Medical City (SSMC), one of the United Arab Emirates’ largest hospitals for patients with serious or complex medical conditions. Sheikh Shakhbout Medical City creates a pathway for further innovation and development of life sciences in the Emirates. Join Hugo Pariseau, Health Systems Engineer, and Andrea Smith, Project Man...

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March 4, 2022 23 min

After smaller rural clinics were closed due to COVID-19, this left a need to provide healthcare to these communities in a creative way. A 38ft customized commercial Winnebago RV was built to bridge the gap. This self-sustained unit provides patients with a direct access to Mayo Clinic and their providers without having to travel long distances. Equipped with two fully functional exam rooms, the Mayo Clinic Mobile Health Unit uses r...

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Even though employee mental health was a large topic of discussion during the COVID-19 pandemic, Mayo Clinic identified this as a concern beforehand. The pandemic created new levels of stress and anxiety, with employee needs becoming more complex in this continuously changing environment. National data found that symptoms of anxiety disorders and depressive disorders have increased by approximately three to four times then what was...

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The Mayo Clinic Biospecimens Accessioning and Processing (BAP) Lab, which has facilities at all three Mayo Clinic sites, has been involved in various projects which were supported by Management Engineering and Consulting. The mission of the BAP lab is to provide world-class Biorepositories and state-of-the-art Biospecimen Processing and Storage with a focus on quality and service. The Mayo Clinic Biobank and the Center for Individu...

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Over the last ten years, the advent of electronic medical records has dramatically changed the nature of healthcare practitioners' work. As these health records are optimized and re-engineered, changes to provider schedules may be required. In today's podcast join Spencer Richards, Health Systems Engineer and host Jodi Grimm as they illustrate how non-visit care time (time spent by providers charting in the medical record) can be s...

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In today’s special edition of Mayo Clinic Consulting Edge we will introduce a significant organizational change for Mayo Clinic. The departments of Management Engineering and Consulting (ME&C) and Planning Services are combining forces to help enable and accelerate the organization’s strategic vision.  We are joined today by Janine Kamath and Steve McNeil for an extended podcast highlighting the background, benefits, and the need t...

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December 8, 2021 13 min

*This podcast was recorded before Management Engineering and Consulting and Planning Services integrated into the new Mayo Clinic Strategy Department


Medical experts consider expanded contact tracing a critical component of dealing with the Corona Virus. As we continue to battle Covid-19 worldwide, Mayo Clinic has been able to quickly develop advanced tools for contact tracing. In today's episode, Megan Rensing, Health Systems En...

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*This podcast was recorded before Management Engineering and Consulting and Planning Services integrated into the new Mayo Clinic Strategy Department.


As the COVID-19 Pandemic entered the U.S. and the nation's fears began to surge, Mayo Clinic nurses were asked by the Hospital Incident Command Center to stand up a nurse line specifically for COVID. The COVID Nurse Line went live on March 11th, 2020 with a unit of about 40 nurses ...

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November 24, 2021 17 min

In part two of our Medical Improv series, Senior Principal Health System Engineers Gene Dankbar and Kathy Zavaleta, along with host Tony Chihak reflect on improving communication skills, even in remote work settings. They teamed up with some of their colleagues from the Strategy Department.  With a few simple exercises borrowed from improvisational theatre the fun illustrates key lessons about thinking on your feet.

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November 24, 2021 13 min

The importance of listening and communication is key for health system engineers and project managers as they work closely with senior leaders, project proponents, project team members and subject matter experts. Rather remarkably, tools used commonly by improvisation actors can help all healthcare professionals sharpen and enhance their communication skills. Join two of Management Engineering and Consulting’s Senior Principal Heal...

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October 20, 2021 28 min

Mayo Clinic has developed an advanced care at home program. This model of care provides comprehensive treatment and recovery service to patients in their own home, and will allow patients who are “sick, but stable” to have the option of recovering where they are most comfortable: At home. Aligned with Mayo Clinic’s 2030 strategy, advanced care at home is expected to transform the delivery of care by revolutionizing the location and...

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Children with complex congenital or acquired conditions affecting breathing, swallowing, and growth often required multispecialist care that is costly and complex, characterized by multiple procedures, heavy reliance on technology and frequent hospitalizations. Today, these kids often start their care journey in the Aerodigestive Clinic but up till 2018 there was lack of a national consensus definition of an aerodigestive patient. ...

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Mathematical optimization is a set of methods for identifying the best solution to a problem given real-world constraints. Such methods have been applied to a wide range of industries and business problems including capacity management, facility location, portfolio allocation, product recommendations, logistics, and scheduling among many others. Paired with emerging technologies like machine learning and artificial intelligence, op...

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October 20, 2021 14 min

To ensure the safety of patients and staff during the COVID-19 pandemic, Mayo Clinic rapidly developed methods for screening symptomatic patients entering the clinic and testing asymptomatic patients prior to their surgeries and procedures.  In today’s episode, Senior Health Systems Engineer Steven Crowley describes how the new COVID-19 Advanced Screening Clinic was quickly created and operationalized to safely provide virtual care...

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