Jane Kielty, CEO at Aon UK: What 20 Years in One Company Taught Me

Episode Guest:

Jane Kielty is the CEO of Aon across the UK, Ireland, and South Africa, bringing over 20 years of experience in insurance, pensions, and reinsurance. She is passionate about early careers, client service, and inspiring purpose-driven work.

Episode Timestamps:

0:00 Introduction

0:45 First meeting Jack & flipping the duvet (literally)

2:00 From fish & chips to the boardroom

4:10 Early lessons in customer service and hard work

6:05 The RAF dream that shaped her resilience

8:15 Pivoting from law to insurance

10:30 Building a 20-year career at Aon

13:05 Positivity, energy and choosing happiness

15:25 What makes someone great in client service

17:40 The 2004 career plan that changed everything

19:50 Learning AI as a CEO — and what it taught her

22:05 Why curiosity and listening are critical soft skills

24:15 What schools don’t teach (but should)

26:40 How to think about money and avoid regrets

29:00 Why Aon’s early careers programme stands out

31:10 Making insurance, pensions & reinsurance exciting

33:15 Purpose, impact and working with clients

35:00 Her invisible success: treating every pound as her own

37:10 What flips her duvet every morning

Episode Partners

✈️ easyJet

Explore exciting career opportunities at easyJet, one of Europe’s leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.

https://bit.ly/3yCRlNS

📊 Compare the Market

Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.

https://bit.ly/4i53Svj

Disclaimer:

The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.

Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.

If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice

If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/