Press 1 For Nick

Press 1 For Nick

Press 1 For Nick is ranked in the top 2.5% of podcasts globally. The show has had 584,800 impressions in the last year, 50+ 5-star reviews, and listeners in over 181 different countries. Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. It is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons. Learn the stories and skills of the world’s most brilliant and interesting Customer Experience and Customer Service Leaders. The employee experience (EX) and customer experience (CX) are interconnected. This show will help you to focus on the customer and the employee! Support this show, here: https://www.buymeacoffee.com/press1fornick

Episodes

June 27, 2022 35 min

Nancy Flowers is the Vice President of Insights & Loyalty at Hagerty. She is a Loyalty Strategist, Client Experience & VOC Expert, Marketing Professional, and Champion of Change. [Listening]


ABOUT NICK GLIMSDAHL
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Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user...

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Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]


ABOUT NICK GLIMSDAHL
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Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee


BOOK RECOMMENDATIONS:
Learn about all the guests' book recommendations...

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Stephen Trzeciak. He is a physician-scientist, Chief of Medicine at Cooper University Health Care, and Professor and Chair of Medicine at Cooper Medical School of Rowan University in Camden, New Jersey.  Dr. Stephen Trzeciak is a specialist in intensive care medicine and a clinical researcher with more than 120 publications in the scientific literature. Dr. Stephen Trzeciak is the co-author of two books, Compassionomics: The Revolu...

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Anthony Iannarino is a highly respected international speaker, bestselling author, entrepreneur, and sales leader specializing in complex business-to-business sales.  Anthony is a top thought leader in sales strategy. His most recent book, Elite Sales Strategies: A guide to being one-up, creating value, and becoming truly consultative.

What does it mean to be a sales guide?
4:44.428 – 7:20.708
 Why does it require more of a salesperso...

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The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
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LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support this show through Buy Me A Coffee

B...

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Jennifer Karen is the Patient Experience Officer at BJC Healthcare and an industry leader in HealthCare experience strategy. Jennifer is an active member and advisor to national and international organizations and Boards. She is a fire starter inspiring a culture of service excellence, hospitality, ownership, and results across the globe.


What does patient experience mean to you? 1:13.868 – 1:49.720
How can you give your patient thei...

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[Replay] Bob Burg - Bestselling Co-author of “The Go-Giver” [Giving]
 
Bob talks about:
·       Your true worth is determined by how much you give in value than you take in payment
·       The Five Laws of Stratospheric Success
·       And the importance of communicating with tact and empathy


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
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LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to ...

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Jason Cutter, CEO of Cutter Consulting Group, is a mindset and scalability expert. Even though he didn’t have a sales upbringing or background (his bachelor’s degree is in Marine Biology), he knows what it takes to be successful in sales and build profitable teams. His books, podcasts and work with clients are focused on helping close more deals, make more money, and produce scalable results.


How did you get into Sales?
Before you go...

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[Replay] Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]

Monica is the Sr. Director of Customer Success at LexisNexis. She talks about:
·       Journey Mapping
·       Moments of Truth
·       Ideal Experiences
·       Empowering Employees


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
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LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Expe...

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Christine McHugh is an executive coach, consultant, and former Fortune 200 leader with hands-on experience, including 27 years at Starbucks.

As a coach, Christine partners with leaders looking to scale their organizations, bringing a wealth of experience in strategic planning, operations, and culture development. She is president of the board for the Green Apron Alliance, a global nonprofit organization for Starbucks alumni.


As a fel...

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[Replay] How to Never Lose A Customer Again - Joey Coleman - Author, Never Lose A Customer Again [Customer Service]

Welcome to another throwback episode! I hope you enjoy it! 



ABOUT NICK GLIMSDAHL

Subscribe to my bi-weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT

Purchase Nick’s books: 

Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 
Suppor...

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Why Should you Create a Culture of Innovation - Brandon Rhoten

Alex Hutchinson is a National Magazine Award-winning journalist, contributing editor at Outside, a columnist at the Globe and Mail, and a senior editor at Canadian Running. 

This episode will be talking about his latest book ENDURE: Mind, Body, and the Curiously Elastic Limits of Human Performance.

In what role does the brain play in a race?
Does your cognitive development ...

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[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service]

Welcome to another throwback episode! I hope you enjoy it! 



ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-n...

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Why Should you Create a Culture of Innovation - Brandon Rhoten

Brandon Rhoten is a change agent. He is the Chief Marketing Officer best known for building Wendy's digital/social, helping achieve an epic turnaround. Successful track record of delivering sustained growth through enterprise-wide transformation initiatives. He also spent time at Papa John's International and Potbelly Sandwich Work as the Global Chief Marketing O...

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[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service]
Welcome to another throwback episode! I hope you enjoy it! 


ABOUT NICK GLIMSDAHL
Subscribe to my bi-weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel: https://www.teepublic.com/user/press-1-for-nick 
Support ...

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Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data]


What is the difference between behavioral attributes and personas?
Is human behavior predictable? 
Why should you embrace irrationality when interacting with customers? 
What's the difference between conducting a good conversation and building relationships?
What makes Customer Lifetime Value the indispen...

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How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in]

Welcome to another throwback episode! I hope you enjoy it! 



ABOUT NICK GLIMSDAHL

Subscribe to my bi-weekly newsletter
Find me on Twitter
Find me on LinkedIn

LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

Apparel:
https://www.teepublic.com/user/press-1-for-nick
Support this show through Bu...

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Ryan Hawk - Host of The Learning Leader Show, Author: The Pursuit Of Excellence [Success]


What does trust mean to you?
How does listening build trust? What does it mean to listen with your eyes?
What is the difference between success and excellence?
How should my listeners pursue excellence?
How do you feel when people say "Follow your passion"? What should we do instead?
What makes mindset important when it comes to success?
You ...

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Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement]

Welcome to Press 1 For Nick Throwback Episode! In these episodes, we reintroduce you to some of our most popular episodes. 


ABOUT NICK GLIMSDAHL

Subscribe to my weekly newsletter

Find me on Twitter

Find me on LinkedIn


LISTENER SUPPORT

Support this show through Buy Me A Coffee

BOOK RECOMMENDATIONS:

Learn about all the guest...

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Sasha Gainullin - CEO at battleface [Customer Expectations]


In the spring of 1999 for 4 months, you were a Customer Service Representative. What did you learn and what have you taken with you over the next 23 years?

How is CS the essence of battleface? Once you stop listening to the customer, then you can't stop innovating.
What does it mean to have a battleface?

I read a Forbes article where you talk about how outdated the travel ...

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