🎉 FREE Weekly Training + Demo — New Topic Each Week!👉 https://retentionmadesimple.com/demo
Want to be a guest on the show: https://retentionmadesimple.com/podcast
Link to Retention Made Simple book on Amazon: https://www.amazon.com/Retention-Made-Simple-Loyalty-without/dp/B0G39WM7VZ
In this episode, SAM shares invaluable tips for small business owners, entrepreneurs, and founders on client retention. She introduces her book, 'Retention Made Simple', which outlines a step-by-step process for maintaining client loyalty without extensive use of tech, time, or money.
SAM emphasizes the importance of strong relationships, proper onboarding, appreciation, and asking for feedback to prevent client churn. She also shares real-life examples to illustrate how these strategies can be implemented effectively.
Additionally, SAM talks about a recent personal experience with changing phone numbers due to a digital verification issue, highlighting the importance of human intervention in automated systems.
Tune in for this insightful episode and learn how to strengthen your business by retaining your current clients.
00:00 Introduction to Sustainable Business
00:12 Tip of the Week: Client Retention
00:44 Retention Made Simple: The Book
01:35 The Bathtub Analogy: Understanding Client Retention
02:51 The Importance of Relationships in Business
03:27 Real-Life Coaching Experiences
03:56 Three-Part Retention System
04:20 Client Retention Case Studies
06:36 The Power of Feedback
09:08 Retention Made Simple: How to Get Started
10:32 Personal Story: The Phone Number Fiasco
15:09 Conclusion
Strengthening Client Relationships
✅ Client Retention Strategy: How to Keep Clients Longer
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💡 Recommended Tools & Resources SAM Recommends:🤖 NinjaCRM: https://ninjacrm.us/home
🌐 Skool Community Platform: https://www.skool.com/skoolers/about?ref=79489cbbfe6f43e2ae7b2610f6657fd3
📖 Living in Overflow Book: https://safeheartconnections.com/overflow
💌 Mailbox Power: https://go.mailboxpower.com/specialoffer?invite=ninjakai
📋 Teamwork Project Management: https://www.teamwork.com/try-now/referral/?pscd=partners.ps.teamwork.com&ps_partner_key=c3RlcGhhbmllbW9ycmlzb245MzA0*
Above links could be affiliate links, meaning at no cost to you - SAM could earn a commission if you decide to make a purchase using her link *
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