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October 16, 2020 11 min

What can you do to make someone’s day in your next call centre customer experience? In this episode, you’ll find out what it was that an AA Insurance call centre advisor did to deliver great customer service – and what the customer did next.

You’ll hear five practical tips you can follow to help you make someone’s day – as a call centre leader, a front-line advisor, and as a customer.


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