What can you do to make someone’s day in your next call centre customer experience? In this episode, you’ll find out what it was that an AA Insurance call centre advisor did to deliver great customer service – and what the customer did next.
You’ll hear five practical tips you can follow to help you make someone’s day – as a call centre leader, a front-line advisor, and as a customer.
If you can never get enough true crime... Congratulations, you’ve found your people.
This is what the news should sound like. The biggest stories of our time, told by the best journalists in the world. Hosted by Michael Barbaro. Twenty minutes a day, five days a week, ready by 6 a.m.
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.