In this episode, we are joined by Dr. Murat Kristal, an Associate Professor of Operations Management and Information Systems at the Schulich School of Business at York University. Diana and Murat begin by exploring the ways confidence can be defined. They continue their discussion by examining the importance of one’s vantage point, whether entry-level employee or CEO, on its impact on empathy. They conclude their discussion by looking at how leaders may empower, offer freedom, and build trust with their teams using a “whole person” approach.
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