🔑 Key Takeaways
- Start small, grow fast: Eli’s journey from solo consultant to $4.2M EBITDA agency shows the power of strategic hiring and rapid iteration.
- Agencies break at scale: Key breakpoints tend to hit around 15 and 30 employees, requiring serious process and structural overhauls.
- Don’t delay hard decisions: When it’s time to cut team size, do it decisively and all at once.
- Track time early: Even small agencies should implement time tracking — not for surveillance, but to build the data you’ll need to scale intelligently.
- Monitor client health: Set up per-client dashboards with gross margin and CSAT (Customer Satisfaction) to avoid churn and spot profitability issues.
- When things crash, pivot creatively: Eli launched No Boring Design after the 2022 tech downturn to creatively reuse his design team — that move led to another 7-figure business.
- Financial visibility is everything: Profit Labs offers agency-specific financial insights to help founders make smarter, data-driven decisions.
https://www.agencyuplift.co/email
Agency Uplift - Free Stuff to Scale Your Agency:
https://www.agencyuplift.co/sop (I saved $20K/mo using this system)
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