The Agile Operations Podcast

The Agile Operations Podcast

A conversation between Mike Volpe and folks who think outside the box as they handle operations at their companies.... Show More

Episodes

December 10, 2019 26 min

Few people spend as much time questioning startup conventional wisdom as Hiten Shah. Whether he’s re-evaluating existing processes or questioning best practices, Hiten always seems to find a way to do things better, faster and more nimbly than most. Spend your time, or spend your money to make more money. It's not that complicated.

In this episode of The Agile Operations Podcast, Hiten joins Lola.com CEO Mike Volpe to talk abo...

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Documenting company history and decisions and making that available to new hires. Mike encourages new hires to go back one year or even 18 months to catch up. He and Anum both embrace the 100-day success plan for new hires. Since her company, Acciyo, is so new, it's currently at a 7-day success plan with a linked document filled with resources to better understand the logic. There is a lot of information stored in your head, ...

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Mike's guest is Anum Hussain. She's the Co-Founder of acciyo, Inc.  A start-up is constantly in flux, but if we don't take the time to ensure certain processes are in place, great things won't happen. It's too easy in a start-up to push off "minor" tasks because larger needs are overshadowing them. One of the things was for them to decide was, "Buy some software or outsource?". They had been dea...

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Rob May thinks a lot about growing fast and empowering people to make the best decisions. As the co-founder of Talla and Backupify, he’s managed to learn how to go slow in order to go fast, and the importance of routine, high-quality employee training.

In this episode of The Agile Operations Podcast, Rob joins Lola.com CEO Mike Volpe to talk about the myths and realities of sustainably growing a business, including:

  • Why CEOs hate ...
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    Building a strong, diverse corporate culture is not easy, but if anyone has the framework down, it’s Christina Luconi. As the Chief People Officer at Rapid7, Christina has honed her ability to focus on authentic growth and operations instead of best practices. Whether she’s preserving the company’s unique culture or making senior hires, Christina works hard to make the people the center of the company.

    In this episode of The Agile...

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    Have you ever wanted to hear a high-velocity CEO and an Operations Executive talk about the what, why, and how of business KPI's? Here's your chance. 

    Will Collins and host Mike Volpe dig into sources of truth, platforms, automation vs. manual processes, and more. What is an ETL? How does it work? Why do you reformat data, how should you display it? Beyond the nuts and bolts - why choose one solution over another? How sho...

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    Transparency and trust. When creating a company culture that is successful, you need to give everyone the resources and information across all the things you do. Inspire them to make the decision as if it is their company. That's where DIFUFEE comes in. If you're not familiar with the acronym, listen in. Flywheel talks about that with regards to the decisions you'd make with regards to money or the decisions you'd ...

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    Many companies adhere to well-established business models; Atlassian, founded in Sydney Australia in 2002, decided to do things a little differently. 

    Atlassian follows a freemium, self serve model, targeting developers as an entry point to establishing a strong foothold within their customers’ companies. Their spend on customer acquisition is extraordinarily low at 20-25% of revenue, while R&D spend takes almost 50%. These me...

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    Plenty of companies turn a profit. Many companies experience high growth. Some companies are able to accelerate growth even after they reach massive scale.

    But it is the rare company indeed that somehow manages to accomplish all three at once. Only the best of the best are able to remain efficient while growing rapidly at a massive scale.

    Zoom is one of those companies. A few months ago, the teleconferencing giant filed its S-1 an...

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        Have you ever wanted to hear a high-velocity CEO and an Operations Executive talk about the what, why, and how of business KPI's? Here's your chance.    Will and Mike dig into sources of truth, platforms, automation vs. manual processes, and more. What is an ETL? How does it work? Why do you reformat data, how should you display it? Beyond the nuts and bolts - why choose one solution over another? How should your busin...
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    Jessica Meher talking about the success in sending executives to remote offices during those company meetings. You want to give remote sales teams dealing with different time zones a good experience. Posting a conversation on our wiki it kept the conversation going, even if they missed the meeting. Could use a combination. Lola uses Slack. They both say, more emojis on Slack, but deeper questions about the meeting on the wiki. Find...

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    Karen Rubin talked about the learning curve of operations with start ups. With startups, it's the 80/20 rule where 20% of the tasks take the most amount of time.

    Karen says, "But actually, 40% is good enough in startups on the operational side.
    Ask yourself, What part of the business does this impact now and how permanent is the solution that I'm executing on?

    For example, you may have a solution that you need to do manu...

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    I go in and I ask a stupid question - so absurd like, "Why do we do it this way?" And I never get an answer. So I conclude that they are only doing it that way because that's how they've always done it. I ask, "Can we do it better?" and the answer is always a thoughtful, "Yes."

    People don't have the mindset of improving a process. Improving a product, improving themselves - yes, but not the proce...

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    Culture first and build all the other elements after. How do we want to scale? Think bigger picture. Free soda when there are 200 people is one thing. When you grow to over a 1,000, does it still work or do you have to take it away? You need a vision for your team, your culture, your growth and stay with it in everything that you do. The culture here in Boston is a bit behind Silicon Valley. Here it still means to have a fun person...

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    The key point in this clip from Episode 2 is if you come to a CEO with a decision you should make yourself, learn from that feedback. Don't bring complaints about another staff member to the CEO. This is not elementary school. Take your problems with a person to the person and learn how to communicate. It cannot be the CEO's job to intervene in every small issue. Sometimes when it's done a different way, big policies ar...

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    Keep the company's best interest in mind. Don't pop a can of beer in the office before the 9 am meeting. There is shared accountability for things. Collective accountability is super powerful. We defer to this idea of trust, rather than of totally explicit boundaries. Hire great people to begin with and if they do mess up, clip 'em.

    Catch the full episode here with Dusty Davidson here

    About our guest:

    Dusty Davidson is ...

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    April 11, 2019 16 min

    When you’ve built as many ventures as Dusty Davidson, you tend to learn quite a bit about building strong cultures, accelerating growth, and navigating the complicated process of building something great and sustainable. As the co-founder and CEO of the WordPress hosting company, Flywheel, Dusty has great insights into the challenges of maintaining a company’s culture as it grows and expands. And much of these lessons have been le...

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    Rob May thinks a lot about growing fast and empowering people to make the best decisions. As the co-founder of Talla and Backupify, he’s managed to learn how to go slow in order to go fast, and the importance of routine, high-quality employee training.

    In this episode of The Agile Operations Podcast, Rob joins Lola.com CEO Mike Volpe to talk about the myths and realities of sustainably growing a business, including:

  • Why CEOs hate...
  • Read more
    Share
    Mark as Played
    April 11, 2019 30 min

    Building a strong, diverse corporate culture is not easy, but if anyone has the framework down, it’s Christina Luconi. As the Chief People Officer at Rapid7, Christina has honed her ability to focus on authentic growth and operations instead of best practices. Whether she’s preserving the company’s unique culture or making senior hires, Christina works hard to make the people the center of the company.

    In this episode of The Agile...

    Read more
    Share
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    Few people spend as much time questioning startup conventional wisdom as Hiten Shah. Whether he’s re-evaluating existing processes or questioning best practices, Hiten always seems to find a way to do things better, faster and more nimbly than most.

    In this episode of The Agile Operations Podcast, Hiten joins Lola.com CEO Mike Volpe to talk about returning to first principles and constantly checking in on organizational health, in...

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