Dr Chris Galloway: Practical frameworks on dealing with a company crisis

Dr Chris Galloway: Practical frameworks and ideas on how to plan for, execute and respond during a company crisis

In this episode we chat with Dr Chris Galloway to offer useful tips on some of the most-asked questions we receive when it comes to company issues, crises and risk.

Chris is an internationally recognised scholar and commentator on issue management and risk and crisis communication. His interests include reputation management and reputation risk, topics on which he runs workshops for the Public Relations Institute of New Zealand. Chris is an occasional media analyst in both print and broadcast media, and a contributor to www.companycrisis.co.nz.

We often have founders, c-suite, board members and chairpersons request help for company issues and crises. To help answer some of the most common questions, Chris and Dwayne Alexander, Global Practice Leader at Alexander PR, sat down for a chat.

Topics we cover in this episode include:

• The “golden hour” has shrunk to minutes – implications for leaders;
• What is a risk matrix for boards?
• What CEOs have learned through Covid-19 and can apply for 2021;
• EQ, intuition, confirmation bias and board behaviour;
• The importance of monitoring systems and having environmental scanning in place;
• A framework of five different response strategies leaders and organisations tend to choose;
• The concept and implementation of a “ready response team”;
• Planning for and communicating during and after a crisis;
• What to do immediately after stepping into the “hot chair”.

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