38 - The Insurance Equation: Balancing Claims, Coverage, and Consumer Expectation with CLM Alliance's Susan Wisbey-Smith

Your host, Chris Tidball, talks with the President of CLM Alliance, Susan Wisbey-Smith. Susan and Chris discuss the insurance industry’s challenges, including talent shortages, an aging workforce, and consumer education.

Susan highlights CLM’s efforts to build community, attract younger professionals, and address staffing issues. The conversation also covers the impact of third-party litigation funding, legislative reforms, and the importance of educating consumers about insurance. The episode emphasizes collaboration, education, and innovation as keys to improving the industry’s future.

To learn more about Susan's work, click HERE and HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.