Chrysoula Malogianni on Digital Transformation for Student Success

How do we define student success holistically across the full end-to-end experience? How can institutions use digital transformation to catalyze improvements rather than just overlaying new technologies? How do leaders effectively manage adoption, operations, and process redesign to continuously adapt? We talk through these with Chrysoula Malogianni, the Chief Digital Experience Officer at Old Dominion University. Together, we explore actionable strategies for dismantling institutional silos and cultivating a highly connected campus ecosystem that drives long-term student retention and achievement. Episode Highlights include: [00:00] Redefining Student Success - Discover why modern student success requires moving beyond lagging metrics like graduation rates toward real-time engagement data, digital literacy, and a holistic student journey. [04:15] Breaking Institutional Silos - Learn how strategic digital transformation removes technical friction and integrates separate campus departments to create a single, seamless digital experience for learners. [09:30] Emerging EdTech Trends - Explore the massive shifts reshaping higher education, including the rise of accelerated asynchronous learning, micro-credentials, and applied artificial intelligence ecosystems. [15:45] Culture Over Technology - Understand why successful change management depends entirely on supporting human talent, clear organizational communication, and intentional cultural alignment rather than just buying software. [22:10] Building Intelligent Ecosystems - Uncover actionable strategies for using systems-thinking to design an interconnected, cross-disciplinary campus environment capable of sustaining long-term institutional innovation.