The Customer Experience Advantage Podcast with David Avrin

The Customer Experience Advantage Podcast with David Avrin

How do iconic brands and disruptive business leaders approach accommodating a new generation of customer expectations? The Customer Experience Advantage Podcast features author and keynote speaker David Avrin talking with dynamic business leaders about their visionary concepts and powerful customer engagement models.

Episodes

June 15, 2021 42 min
The work environment has changed dramatically in recent years. Not just the work-from-home-options that exploded during covid, but the literal breaking down of walls in the traditional office. Open workspaces have become the norm. But with all that we’ve gained in creating open, collaborative working environments, we’ve also lost venues for private conversations and interruption-free work, especially on the road! Today, on the Cust...
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In this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation with Howard Tiersky. We hear a great deal about customer experience shifting to digital. But what does digital transformation really look like? In this lives podcast, I speak with Howard Tiersky, CEO of FROM - The Digital Transformation Agency and author of Winning Digital Customers. Howard and his team have helped to...
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In this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation with Steve Spangler.  What does it take to earn a billion social media views, 1,500 TV Appearances, 23 times on the Ellen DeGeneres show, 5 Emmy Award Nominations, and one Guinness World Record? Well, you don’t do it by being boring.  In this powerful and energetic podcast, STEM influencer and media celebrity Steve Sp...
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News of the “death of in-person meetings” is greatly overrated. While Covid has inflicted great harm on the meetings and convention industry, things are coming back in a big way. In fact, 2022 could break records as people flock to in-person events, meetings and conferences. In this fascinating interview with Paul Van Deventer from Meeting Professionals International, we discuss what was lost, gained and learned from a year of “vir...
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As voicemail dies a slow and welcome death, video mail is seeing a rapid rise. Beyond Zoom, Skype and Teams, BombBomb video email is one-way and delivered your way. So how can this one-way, asynchronous communication provide for better introductions and foster better relationships? Tune for a spirited conversation with Ethan Beute, Chief Evangelist with BombBomb video messaging.  You may have used video email in the past, but Ethan...
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In a changing world with new challenges brought about by pandemics and dramatically changing customer expectations, there’s no shortage of problems to solve and certainly no shortage of creative ideas. Dr. Arlen Meyers makes a compelling case for a lack of effective strategies to solve them. Dr. Meyers is president and co-founder of the Society of Physician Entrepreneurs and in this episode of Customer Experience Advantage Podcast,...
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There is a big difference between networking and building a network. It’s even better when you find a way to build a robust business model around connecting professionals, fostering engagement, and broadcasting content. Few do it better than my guest this week, CEO maverick, best-selling author, and global business celebrity, Jeffrey Hayzlett, Chairman of the C-Suite Network. OK, this is a good one! Membership models, building a br...
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March 16, 2021 38 min
There are very few things about travel that are glamorous these days. Sure, we love to arrive in new locations, but the process of getting there or coming home can be arduous. But imagine having your own personal escort to help you carry your things, navigate security, watch your luggage and your kids so you can hit the restroom or grab some food for the family.  In this episode of The Customer Experience Advantage, David Avrin sit...
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One of the most important qualities a business can embody today is coincidentally the same thing that is tragically short supply. Trust has never been more important to earn and keep the loyalty of your customers, clients, and constituents. So what does it take, in an increasingly cynical world, to engender, earn and leverage trust? In this episode of The Customer Experience Advantage Podcast, David Avrin talks with David Horsager,...
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So, what do you get when you combine the instructional excellence of an Ivy League university, the meticulously cultivated lush grounds of a Disney park and the service culture and amenities of the Ritz Carlton? You are not going to want to miss my conversation with Dr Nido Qubein of the extraordinary, almost indescribable High Point University. There is a reason why CEOs from around the world make a pilgrimage to High Point to lea...
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February 23, 2021 39 min
One of the lasting impacts of covid has been the explosion of conveniences. After two decades of a steady reduction of services, conveniences and amenities, we are now seeing a shift from do-it-yourself to “done-for-you.” At the top of the list is the rapid delivery of both packages and food. So, where do opportunities still exist? The growth is likely to be away from the home and office. In this week’s episode of The Customer Expe...
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In this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation about how creative leaders are re-envisioning the traditional “burger joint” grab-and-go model. Industry veteran Julio Ramirez talks about the growth of the “better burger" category and their plans for alternate engagement models and international expansion. The new CEO of BurgerFi, one of the most talked-about ne...
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If you remember Dippity Do, Lite Brite, the sting of Bactine spray on a scraped knee, cigarette machines in restaurants, Sunday drives and road trips with he family, you’re going to enjoy this candid conversation with Stephanie Stuckey, the legacy namesake of the familiar Stuckey’s highway stop. So, how do you revive an icon, nostalgic brand after a year of neglect? In this episode of the Customer Experience Advantage Podcast, St...
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In the episode of The Customer Experience Advantage Podcast, David Avrin sits down with Adam Contos, CEO of RE/MAX to talk about how the real estate industry has led the way in embracing digital capabilities to align with a new generation of buyer and seller expectations. In this candid conversation, Adam talks about a fascinating and powerful convergence of Millennial buying power, low-interest rates, and a shift toward remote wor...
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