The CX Engine Show

The CX Engine Show

Ladies and gentlemen, start your engines, because the race to customer loyalty has begun! If you’re feeling left behind, then this new show will kick your Customer Experience (CX) efforts into a higher gear. The CX Engine Show features Kenneth “Shark” Kinney, a strategist and keynote speaker, and Brooke Sellas, the CEO and Founder of B Squared Media. With less than 20% of consumers saying brands are doing a good job adopting a customer-centric mindset, customer loyalty is at an all-time low. The CX Engine Show will help organizations better connect with their customers by sharing Shark and Brooke’s experience with enterprise brands, as well as interviewing the top brands and marketers on their customer experience and customer success stories. Specifically, our conversations will uncover the biggest customer care challenges brands are facing today as well as give real-world advice on how to fix them. The Show is in both video and audio/podcast formats. New episodes arrive every other week.


January 25, 2023 21 min

Welcome to the Episode 2 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX).

On this episode, we welcome Jay Baer to discuss his "Time to Win: the 2022 Consumer Patience Study," a national research study measuring the impact of rapidity and responsiveness on consumer attitudes, purchases, and loyalty .


Mark as Played

Welcome to the very first episode of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX) including:

  • How Shark and Brooke met
  • Why CX matters to us
  • Trends in 'cutting back' with 2 case studies including Frontier Airlines and Lush
  • Our Champion of the Week
  • Our "Karen" of the Week
  • Unveiling our special guest f...
  • Mark as Played

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