The Delivering Happiness Podcast

The Delivering Happiness Podcast

DH has evolved from a New York Times® Best Seller to the world’s first culture coach|sulting® [coaching + consulting] company. Since 2010, we’ve shared our expertise as pioneers of culture change using scientific happiness to create profitable, adaptable cultures in 350+ organizations around the world — including companies, such as Starbucks and Sallie Mae. Join our conversation in exploring ideas, stories, experiences, and tools that create happiness in the workplace and in our lives.

Episodes

April 16, 2021 40 min

Did you know that according to the Harvard Business Review,  leaders with any sense of humor are seen as 27% more motivating & admired than those who don't joke around? What about that according to the Journal of Business Psychology,  people who watched funny videos on their break were twice as productive when returning to work  than those who took a break with no humor? 
In this  episode, our host Paul Osincup has switched ...

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In this episode we talk with Abby Guthkelch,  Head of Global Executive Solutions for Workplace From Facebook. Abby shares from her experience working with executives from around the world about how leaders can create a more connected employee experience. We discuss how to distinguish between employee engagement and employee experience, and why it's an important difference.

Abby also shares how connecting employees who have simi...

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In 2009, a St. Louis glassblowing artist and recovering computer scientist named Jim McKelvey lost a sale because he couldn't accept American Express cards. Frustrated by the high costs and difficulty of accepting credit card payments, McKelvey joined his friend Jack Dorsey (the cofounder of Twitter) to launch Square, a startup that would enable small merchants to accept credit card payments on their mobile phones. After findin...

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As a ninth grader, Elizabeth Yin's best friend asked if she wanted to help out her cousin Tony with a project over winter break. With nothing else going on, she agreed and found herself putting up tables and chairs in an office for recent college graduate Tony Hsieh as he began his startup Link Exchange.

Elizabeth tells us about her professional journey and the ripple of impact that brief, random encounter had on her life. Usin...

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In this episode, I’m talking with Kevin Oakes, the head of the world’s leading HR research firm, the Institute for Corporate Productivity,  or I4CP about his new book Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company. It's a combination of reliable research, relatable examples, and actionable strategies. This episode (and Kevin's book) is packed with information on what it takes to begin to renovate ...

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We're taking a trip around the world to chat with a few of our Delivering Happiness Global Partners. In three brief conversations with our friends at DH Spain, DH Egypt, and DH Mexico, we asked what they learned from 2020, how they plan to spread happiness In 2021, and to share a happiness habit that helps them maintain perspective when life gets difficult.  For more Information about Delivering Happiness Spain, Mexico, and Egy...

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All of us at Delivering Happiness were shocked and heartbroken at the passing of our Co-Founder, friend, and catalyst of the Delivering Happiness movement, Tony Hsieh. Tony was all about community and connectedness, so what better way to honor him than to talk about his ripple of impact with two of his best friends, Alfred Lin and Fred Mossler? Along with our  CEO Jenn Lim, Alfred and Fred discuss Tony's legacy including what t...

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December 21, 2020 54 min

Kristen Hadeed is the founder of Student Maid, a successful cleaning company that has employed thousands of students over the last decade that is known for building the next generation of leaders. In this episode, Kristen, an optimist of Simon Sinek's community, discussed how our co-founder Tony Hsieh had changed the way she viewed culture as a young entrepreneur. Listen in to hear what “strong” and “good” leadership looks like...

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Join our CEO Jenn Lim and  #1 NYT best-selling author and coach, Keith Ferrazzi, the leading expert in executive team transformation, to discover how teams can collaborate to “go higher together.” Learn distinct “Co-Elevation®” practices that you can use to connect people more deeply with your mission, and to their fellow team members. In this time of disruption, anyone can be a change agent in their career and life. Let's not ...

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It is always so inspiring to hear from a powerful female leader. Jenn Lim was interviewed by Molly Fletcher in her Game Changers Podcast. We love her podcast, so we are so happy to now have Molly to be on our DH Podcast! She was called the female Jerry Maguire. Let's hear from her the similarities between training fearless leaders vs game changing athletes.

In this episode, we talk about:

  • How her parents raised her to be comforta...
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    While AI/ML and robotic automation are going to displace lots of jobs in the world, they are also creating lots of jobs. A Korn Ferry study found that there will be 85 million jobs unfilled and 8.5 trillion unrealized revenue by 2030 if we don't do something. The biggest challenge of the future of work is not that robots will take over all our jobs, but we won't have enough people with the skillsets to take these jobs.  Ups...

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    Lual Mayen is a gaming developer and a former refugee from South Sudan who was born in the midst of his family's search journey for safety. His mother saved $300 for 3 years to buy his first laptop and he walked 3 hrs daily to teach himself how to play and then build video games. Salaam, the game Mayen originally developed so children in the camp could understand the concept of peace, became a worldwide sensation. Fast forward ...

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    “Culture eats strategy for breakfast”, a phrase originated by Peter Drucker, but our Global Happiness Navigator, Carlos Piera Serra, says that "Strategy and Culture should eat together"! And we of course agree! He is here to share that culture needs to be embedded in the organization and business strategy. If not, your values or culture are just plaques on the wall (or your company website).

    To ensure that the strategic plan...

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    Shola is one of the happiest man we talked to on the DH Podcast! It's crazy to think that this positive man was actually in such a toxic work environment that made him attempt to commit suicide. As a highly sensitive person (HSP), he now uses this experience and the philosophy of Ubuntu to dismantle toxic work culture and enhance people's every day lives. In the podcast, he shares his entire journey on how he used this trag...

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    Continuing with our Customer Service theme, we will explore the future trends for Customer Service. Tethr, an AI-powered conversation Intelligence platform, did a research analyzing roughly 1 Million customer service calls with cross-section of industries with a proprietary 250-variable algorithm that measure customer experience. Matt Dixon, Tethr's Chief Product & Research Officer, also shared with us the new practices tha...

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    We invited Shep Hyken, an international customer service and experience expert, to join us to talk about how to create amazing customer experience. While we at Delivering Happiness talk about WOW customer service a lot, Shep thinks that we should change our wording to amazing customer experience. Learn from him what the difference is! 

    Here are some of the topics In this episode:

  • You can now hear yourself on the DH Podcast!
  • Fun Dept A...
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    In this episode, we are talking, laughing and giving with our friend Nick Gianoulis, the Godfather of Fun from The Fun Dept. We talk about how to infuse fun in work to increase productivity, because no one needs to get motivated to have fun. We talk about how Fun is something you can use to make your good company GREAT, the different types of fun, how to make virtual work fun, and how to (or is it okay to) have fun during difficult...

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    In this episode, we are "traveling" to the Netherlands to interview a company called 2DAYSMOOD that measures companies' moods. We are interviewing two of their leaders from North America and the Netherlands. We talk about the difference between the trends they see In Europe vs. North America, what they are seeing pre and post COVID, the benefits of measuring moods, why they saw the needs of starting this unique company ...

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    Meet our Happiness Orchestrator Shereen H. Eltobgy [SheShe], a founding member of DH’s coach|sulting® team who has guided organizations along their culture journey through our DH Coach|sulting® Services (masterclasses, tailored workshops, leading-edge programs, and executive coaching). She's passionate about creating leaders, teams and engaging work cultures that are purpose-driven, values-based and fueled with the energy to be...

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    Who better to open up our Podcast than Jenn Lim, our fearless, innovative CEO and co-founder of Delivering Happiness. From her 20+ years of lessons learned in culture and consulting, the proven results from transforming company cultures come back to her simple mission: to inspire science-based happiness, passion, and purpose at work, home, and in everyday life.

    We are all going through a forced reset with the world right now. It...

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