Welcome to this week’s episode of The Digital Restaurant Podcast! Carl is joined by special guest Olga Lopategui, a leading expert in restaurant loyalty and digital engagement, to break down the latest innovations shaping the restaurant industry.
⏱ [01:07] – Just Salad Gets $200M Investment
- What makes Just Salad’s tech stack unique?
- How will this funding impact digital transformation in restaurants?
- Will they use the investment for expansion, technology, or both?
⏱ [04:42] – Just Eat Takeaway’s Acquisition by Process
- What does this mean for global food delivery consolidation?
- How does it compare to previous acquisitions like Grubhub?
- Could DoorDash face challenges in global expansion?
⏱ [09:09] – The Digital Guest Experience & UX Innovation
- How should restaurant UI/UX evolve for better ordering?
- Why should apps customize the interface for individual users?
- What lessons can restaurants learn from brands like Taco Bell’s Veggie Mode?
⏱ [14:19] – What Are Digital Twins & Why Do They Matter?
- How do digital twins work in the restaurant industry?
- Can virtual simulations replace traditional prototype testing?
- How might predictive maintenance reduce restaurant downtime?
Additional Paper here
⏱ [19:53] – Dutch Bros, Panda Express & Domino’s on Mobile Ordering
- How did Dutch Bros perfect their mobile app launch?
- What improvements are Panda and Domino’s making?
- Why is mobile ordering crucial for customer loyalty and convenience?
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