From talking teddy bears to transforming enterprise customer experiences, Philipp Heltewig's journey is nothing short of remarkable. As the newly appointed Chief AI Officer at NiCE (a $3 billion customer experience giant), following their acquisition of his company Cognigy, Phil reveals the fascinating origin story of how building AI software for a speaking teddy bear unexpectedly launched a 9-year mission to revolutionize how brands communicate with customers. In this Halloween Eve conversation, he unpacks NICE's latest AI Ops Center that keeps AI agents running flawlessly at enterprise scale, shares hard-won wisdom about startup focus ("say no to everything else"), and paints a compelling vision of a near-future where customers will have genuine, seamless conversations with brands across their entire lifecycle - from discovery to purchase to support. If you're curious about where agentic AI is taking customer experience, or simply want to hear a founder's candid take on pivoting, focus, and what happens when your startup gets acquired by a NASDAQ-traded powerhouse, this episode delivers insights you won't want to miss. Stream it now!
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