Today we talk to Kristi Falturosso, who is a Chief Customer Officer, a LinkedIn Influencer, and CS Strategist. She’s a very big deal. When I started this podcast, it was about talking to people from way outside my comfort zone, to talk about anything other than what I did for a living. And that hasn’t changed. But Kristi and I both work in very similar circles so this conversation was a bit of an experiment - what if two people who did the same thing for a living got together and talked about anything but work? What would we have in common? What could we learn about each other?
And it turns out it was one of the most vulnerable, thoughtful, and emotional conversations I've ever had. And it makes me wonder what I might be missing by staying in my lane, and the conversations I could be having with people if I were as brave as Kristi to talk about things we just never talk about.
Kristi talks about growing up on Long Island, losing her brother in a motorcycle accident, the pain she still carries from family trauma, her complicated relationship with alcohol and her journey with sobriety. We also explore the fragility of self-confidence, and the quiet courage it takes to completely be yourself online.
Full disclosure, the most memorable part of this conversation for me happened after we hung up. I sat in my chair, and cried. I can’t explain why. The closest I can come up with, is that it’s conversations like this I’ve been searching for.
Please enjoy, Kristi Faltorusso.
Key Takeaways
Links & Resources
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