The Industry of UX

The Industry of UX

A podcast from UX industry insiders crafted to review, share, and discuss the ins and outs of the industry. Learn the insights, best practices, and the actual career stories of User Experience professionals.

Episodes

June 18, 2021 27 min

How do product teams hire UX Designers? Anthony DiSpezio, Designer Advocate at Figma, explains the most significant factor in cross-functional team hiring and how this may very well be why you are not hired. In the second part of the episode, Anthony describes the role of Designer Advocate at Figma: a mix of hands-on design and advocacy. To be hired for this role, you need to be a Figma expert with a knack for communication!

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How does UX hiring at Google work? Earl Friedberg, UX Lead on Gmail and Google Chat, covers the entire candidates funnel and some of the specific hiring steps, such as the portfolio walkthrough and whiteboard exercise. What makes these steps successful? How can candidates set themselves up for success? Earl also sings for the San Francisco Gay Men’s Chorus, and he shares some tips he uses for live performances, which you can repurp...

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The whiteboard exercise is a hot topic when it comes to UX hiring. Part of it is solving it, and part of it is managing the nerves while doing that. Ray Gonzales, Lead UX Designer at Zappos, a veteran of whiteboarding exercises, walks us through his thinking process behind administering this exercise as a hiring manager. Then, he switches places as Filippo puts him through an impromptu whiteboard exercise. Next, Ray lays out the ve...

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We’re excited to bring Morgane back to talk about the remaining hiring realities for finding the best UX candidate. She covers points on how to leverage different application channels, why hard skills are overrated, why you need to be mindful of cultural differences, how you shouldn’t fake it, why details matter and much more!

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Mirela Ignat, UX Lead at Provably Fair, describes what to look for in a successful design challenge. An ideal candidate takes advantage of storytelling when presenting work and has emotional maturity to accept feedback. In order to stand out, the solution should be simple and realistic, unlike the work seen on Dribbble or Behance. Mirela also addresses how to approach challenges directly related to the company.

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From stock options to funding rounds, Adrienne outlines how startup compensation is evaluated differently than what you get from a regular corporate job. UXers need to decide the pros and cons between a publicly traded company and a younger startup, looking at benefits and promotional/growth opportunities too. When it comes to stressful negotiations, Adrienne encourages a practical perspective to help you become comfortable with th...

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If being passionate about design isn’t enough to stand out, then what is? Morgane Peng, Director of Experience Design at Society Generale Banking, describes the hiring realities that UX candidates face in landing their first jobs. Some of these aspects are often overlooked but Morgane guides us on how to stand out by leveraging past backgrounds and understanding why time is one of the biggest factors. 

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To become a traveling UX Designer, Karla Fernandes, UI/UX Designer, describes her world of freelancing while living in more than 11 countries. She walks us through how building a strong portfolio, investing in a network of clients and making customers happy are key to landing dream freelance jobs. 

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What do startups look for when hiring UX Designers? Adrienne Hunter Wong, Head of Design at Dataquest, highlights the differences between working for a startup and a big corporation, and how they evaluate portfolios/case studies in the hiring process. They also dive deep in how to stand out as a candidate amongst a crowded UX market.

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UX Research is essential in uncovering valuable and game changing customer insights. Sourav Bhuyan, Senior UX Researcher at Zappos, dives deep into how he combines both qualitative and quantitative data to apply them to customer and business goals. Designers collaborate with researchers by participating in interviews and applying different methodologies such as rapid iterative testing and eye tracking. Sourav also answers why UX Re...

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What does UX in science entail? With roots in biochemistry, Nate Patrick brings his insights in his role as Lead UX Designer at CAS, a division of the American Chemical Society. He strives to implement accessibility principles in the systems he uses and builds to create an accessible environment for all scientists and users. While science can be quite complex and technical, Nate hopes to make scientific information easily consumabl...

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What’s out of this world? UX in space! Macy Nguyen, Senior Interaction Designer at NASA Ames Research Center, talks about her role in spacewalking research and design in astronaut applications. From a background in mobile app design to designing solutions for astronauts, she elaborates on her favorite elements of UX, why it’s important to build a strong relationship with developers and how to make sense of a complex and nebulous pr...

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The world of physical products and industrial design go hand in hand, but also overlaps digital design. Lucas Couto, Senior Industrial Designer at EGGS Design, explains what creating a physical product is like, from design all the way to manufacturing. Despite the differences working with plastic vs pixels, designers from both industries follow a similar design discipline from understanding a problem and testing assumptions to mock...

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Allie Thu, Senior Accessibility Experience Designer at Zappos, guides us on her journey from a marketing job to carving her own accessibility experience designer position. The world of accessibility really resonated with Allie by showing her what it meant to be inclusive and empathize for all users. It’s about making a commitment to approach problems from different angles, since accessibility gets tied into every single thing we to...

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Hayden Humphrey, Chief Uplift Officer, tackles how he transformed himself from people pleasing in a corporate career to becoming a success coach and creative entrepreneur. In order to break free from people pleasing, we must first recognize the behavioral patterns and understand that niceness and kindness are two different things. To close the gap between customer advocacy and business goals in UX, we have to make ourselves uncomfo...

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Is a degree really necessary for UX? What type of job descriptions reflect a clear set of goals and expectations for an applicant? Should designers leverage their skills based on the industry or the technology itself? Filippo dives deep into these and a few other insightful questions posted on the User Experience subreddit.

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Trevor Newberry, Owner and Product Manager of Newberry Consulting and AppThink, shares his insights about the differences in customer experience between the food and tech industry. In his “bad sandwich” metaphor, he breaks down why customer dissatisfaction is not always caused by the product itself and how good customer service can resolve the underlying source of frustration. As he shifts from food to tech, Trevor discusses the ch...

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Matteo Trisolini, Chief Behavioral Offer and Customer Experience Strategist at South Slope Pediatrics, discusses why it’s important to focus on relationships to thrive in customer experience, especially in the healthcare industry. Valuing relationships over profit has helped his company succeed and ignited a positive chain reaction among his patients and community.

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Matteo Trisolini, Chief Behavioral Officer and Customer Experience Strategist at South Slope Pediatrics in Brooklyn, New York, walks us through his inspiring journey from a career in photography to a career dedicated to customer experience and company culture in the healthcare industry. He discusses how he became obsessed with customer experience, how he translated that to create a close community, how he proved his passion to be i...

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Ray Gonzales, Lead UX Designer at Zappos, shares his favorite Design System resources. First, when it comes to the "creation" side of things, Invision is a great way to start. They have an entire collection of books on the subject. When it comes to "adoption," Ray mentions Nathan Curtis, who digs deeper behind the scenes at the structures we can use to disseminate our Design Systems. On the other hand, Paul uses the...

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