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June 15, 2020 62 min
Episode #17 Speaking of Doing What You Love Guest: Henry Harteveldt – Principal of Atmosphere Research Group On this episode we are speaking do what you love, my brand tenant! My guest happens to embody everything I speak and write about. At a young age, he played with toy airplanes and loved the smell of jet fuel. Today he is one of the travel industry’s most well-known and respected analysts and advisors and quoted constantly. After years with TWA, Continental Airlines and Forrester Research, Henry began Atmosphere Research to provide independent, objective, and trustworthy research on travel industry marketing, product, distribution, digital commerce, and future trends. He’s on an airplane more than he is in his own bed and he is my friend Henry Harteveldt. This was recorded pre-pandemic but the travel tips Henry shares are always valuable. Take a listen! Listening notes: 1:01 Doing what you love 1:58 Welcome Henry Harteveldt! 2:37 Henry in the world of travel 3:30 How is love speaking to you today? 5:15 Henry’s story 6:48 “A mile of road lets you drive a mile. A mile of runway can take you anywhere.” 7:45 Aviation geek 8:28 “I was lucky enough to somehow turn my avocation into a vocation.” 9:15 The smell of jet fuel 9:52 “Jet fuel is the smell of opportunity.” 
11:15 What smell reminds you of your purpose? 11:32 Henry’s dad 12:45 Henry’s mom 13:15 “My first word was Boeing.” 14:52 “I remember the first time I stepped on a 747.” 15:29 The lovespeaks career formula 16:37 The voice of the travel industry 18:11 Did you really learn to fly a plane before driving a car? 18:48 Camp Solo 19:52 Did you want to be a pilot? 20:47 “We go into professions where we see people like us or where we thing we will be welcome.” 22:28 “I wonder how many Henrys we chased away?” 24:00 Plan B 25:00 “Dad always loved TWA.” 25:29 What are some “Henry” travel tips? (Please note this was pre-pandemic) 27:30 Turbulence 28:56 What’s in your bag when you travel? 30:57 United’s 747 farewell flight 32:22 Nerd are really people with passion and love! 32:55 So cool to watch you from afar! 33:14 Any perks? 34:00 A network of colleagues 34:30 “This is not Hello Dolly!” 34:54 “This is something I do miss – the excitement of air travel.” 35:25 “The one thing I think the airline industry can do better ….” 36:43 How is the airline industry getting better? 37:05 “We are in a new different Golden Age of travel.” 38:34 Flying coach 38:48 “What the airlines have lost is a focus on the customer.” 39:16 People just want to be heard. 40:37 “Pack your patience.” 42:30 How many miles have you flown? 42:40 How many days of the week are you in the air? 44:54 Favorite airline? 45:20 Favorite airplane? 45:43 Window or aisle? 45:48 Favorite travel app? 46:35 TSA pre or Clear? 47:21 Best day of the week to travel? 48:24 “Paris is always a good idea.” 48:54 “My favorite destination is home.” 49:00 Antarctica 49:46 India 50:00 How do you use your story to help others? 50:31 What are the lessons your mom (and dad) taught you? 52:10 Harteveldt humor 52:35 What does being an uncle mean to you? 53:24 “Family is everything.” 54:30 Tell us the story about your mom’s cooking 56:15 “She loved seeing me quoted.” 56:35 You are the most quoted person in the family. 57:05 Where can we find you? 57:40 What is exciting you most right now in the travel industry? 58:20 Sustainability 59:55 “Talk to the people next to you!” 1:00:28 Enjoy being in your favorite destiny – HOME! Connect with Henry: Twitter: LinkedIn: Resources: CityMapper
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