The Hidden Reason Your Clients Don’t Feel Fully Taken Care Of
Even the most talented designers can unintentionally miss the small-but-critical details that shape how clients feel throughout (and especially at the end of) a project. And let’s be honest: clients remember the final 10% more than the first 90%.
In today’s episode, we’re diving into the quiet gap in most design businesses — the part that turns even the most beautiful projects into stressful, confusing experiences for clients.
We’ll talk about install-day chaos, missing FF&E clarity, post-project confusion, and the lack of a true care system that guides clients after the reveal.
If you want smoother installs, calm clients, and a luxury experience from start to finish, this episode is your starting point.
💡 Mentioned Resources
Want to elevate your client experience with done-for-you tools?
Here are the resources mentioned in today’s conversation:
Client Care Manual + FF&E Schedule + Install Day Guide (regular price):
👉 https://www.mcclainmethod.com/offers/PE6w4g74/checkout
Designer On Demand Workshop + Workbook (regular price):
👉 https://www.mcclainmethod.com/offers/jEyXLVKF/checkout
🖤 Black Friday: The Designer Edition (Nov 24–28, 2025 only)
During Black Friday week, these tools — and more — will be available at special one-day-only pricing.
This page is live only during November 24–28, 2025 and will deactivate after:
👉 https://www.mcclainmethod.com/black_friday
If you’re ready to make your client experience feel elevated, organized, and unmistakably professional, this episode will give you the clarity to get started — and the tools to take it further.
🌟 For all things John and The McClain Method, head to: www.mcclainmethod.com https://mcclainmethod.com/ for information on coaching, memberships, & more!
📕 Order a signed copy of John's book: The Designer Within (or purchase anywhere books are sold!) https://johnmcclaindesign.com/designerwithin
Connect With John!
YouTube https://www.youtube.com/@mcclainjohn
Instagram https://www.instagram.com/themcclainmethod
Facebook https://www.facebook.com/mcclainmethod
LinkedIn https://www.linkedin.com/in/thejohnmcclain/
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
Crime Junkie
Does hearing about a true crime case always leave you scouring the internet for the truth behind the story? Dive into your next mystery with Crime Junkie. Every Monday, join your host Ashley Flowers as she unravels all the details of infamous and underreported true crime cases with her best friend Brit Prawat. From cold cases to missing persons and heroes in our community who seek justice, Crime Junkie is your destination for theories and stories you won’t hear anywhere else. Whether you're a seasoned true crime enthusiast or new to the genre, you'll find yourself on the edge of your seat awaiting a new episode every Monday. If you can never get enough true crime... Congratulations, you’ve found your people. Follow to join a community of Crime Junkies! Crime Junkie is presented by audiochuck Media Company.