The Retail Rebels

The Retail Rebels

The Retail Rebels is a weekly podcast unpacking the latest trends and strategies in retail. Each week will cover a different topic about the retail industry’s future and the impact of staying stagnant in the old ways.... Show More

Episodes

In episode 7 of The Retail Rebels, Finlay chats with Jonny Haskins the Co-Founder of Get Laid Beds 

We learn about the key decisions made and how the famous name came to be. 

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  • Find out why being frugal was a key to success, especially in the early days
  • How important it is to have the right balance of skills amongst the leadership team
  • Jonnys view on the next innovation in ret... Read more

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  • In episode 5 of The Retail Rebels, Ben chats with Scott Rafer, a Silicon Valley alumni and active technology investor and startup advisor. 

    They cover the broad landscape of retail in the shadow of the giants; Amazon and Alibaba. Scott tells us how brands are playing with fire when it comes to using Amazon as a sales channel. We discuss the Achilles heel of Amazon and how independent retailers can win on getting intim... Read more

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    In Episode 4 of the Retail Rebels. Ben catches up with Paul Yewman the CEO of PostTag, a last mile specialist company with one mission in mind 'making addresses accurate'.

    Did you know 45% of addresses in the UK are a football field away from where they actually are?

    In this episode Ben & Paul discuss:

  • Delivery accuracy in developed and developing markets
  • Lessons retailers can lea... Read more

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  • In Episode 3 of the Retail Rebels. Ben catches up with Suz Chaplin the founder of esbconnect an email marketing platform.

    In this episode Ben & Suz talks through:

  • How to build a large CRM database
  • How to find new customers in the ESB database
  • How you can use email as a digital ID
  • You can find more about Suz and her business esbconnect on Read more

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    In episode 2 of the Retail Rebels Ben and Sukie discuss the role of in-store as part of an overall great CX.

    We all know the importance of online e-commerce and how personalisation and tailored experiences are key. However when it comes to in-store we often neglect and forget how important it is in the overall customer experience and how it's one of the best ways to drive customer loyalty and retention.

    Quic... Read more

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    July 26, 2019 3 min

    This is a bonus episode following on from Ben and Sukie's first episode on Customer Experience.

    Ben talks through how last mile is often overlooked as part of the overall retail experience.

    The episode will leave you questioning your own delivery experience.

    How quickly can you get your product to your customers? 
    How easy is it to get your products to your customers?
    How easy is it... Read more

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    In episode 1 of the Retail Rebels Ben and Sukie discuss the importance of having a CX as your businesses top priority.

    We all think we know we're doing a great job at customer experience, but how much do you really know about your customer? Did you know that 63% of consumers would give up personal data for more personalised product recommendations or offers? With customers screaming for personalisation, Ben & Sukie... Read more

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