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February 9, 2022 35 min

“My role as a property manager, first and foremost, is to help people.” Karen Joseph

Karen Joseph, Principal at First National Real Estate in Manly, Sydney has been in the real estate industry for 19 years and talks about how she builds trust and solid relationships between her property owners, herself and her tenants.
About Karen Joseph

With a reputation in the industry for having a proven set of skills, Karen Joseph provides her clients with extensive experience in both property management and sales. 

As a consummate professional, she believes in being open and honest at every step of the process. She prides herself on being able to place the right tenant into the right property. This comes from doing her due diligence and caring for each house as if it were her own. It is also important that every individual ‒ both landlords and tenants ‒ is treated with respect.

What we discussed

2:56 – Good communication is vital to develop a good relationship with your agent.

My role as a property manager first and foremost is to help people.

2:56 – Good communication is vital to develop a good relationship with your agent.

6:19 – The rental market has changed and is governed a lot more now.

6:35 – The burnout rate for a property manager is about two years. 

8:22 – The perception of the role of the rental manager and the reality is very different.

9:00 –  It’s important to match the right tenant in the right rental apartment. 

11:27 – Take the time to understand the life and person behind the agent.

12:32 – Covid has changed the world so much which puts even more pressure on agents. 

We need good quality tenants to have great relationships with, so they’ll stay long-term and look after the owners' investment property.

14:00 – We can’t always get back to you right away, so you need to be patient.

16:00 – Moving can be stressful and we have e-books to help you with that.

18:26 – Realistic expectations of a tenant. 

19:32 – The owner needs to have a budget and expect repairs.

20:24 – ‘As inspected’. You accept the property as it is. Don’t expect renovations. 

24 :51 – Legislation now allows tenants to do certain things around the home like hang pictures and paintings. It’s better for them to do so as they’re likely to stay longer.

25:22 – What are the expectations of the agent when doing a routine property inspection?

1) Are you taking care of the property? 2) Is it in a reasonable state of cleanliness? 3) Is anything damaged?  

28:30 – What is considered reasonable wear and tear?

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