AI Tools That Help Small Businesses Excel | Dennis Jackson & Benny Carreon - The Small Business Safari

Episode Transcript
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SPEAKER_07 (00:00):
We have implemented AI at uh at the handyman company
and um uh we called her Tina.
So Tina talks to a customerthrough chat, right?
And so chats back and forth withTina.
Um and with AI, uh one of thethings I'm seeing is that AI
does a little over-explaining, alittle over-empathy.
And so um Kirk, my generalmanager's saying you want your

(00:22):
computer to have less empathy.
I do.
I love that.
I did in fact, in fact, I toldhim, I'm like, dude, this is
like what oh, I hate to hearthis.
We don't need to say that thing.
Um actually, I'm working on acouple things, and he's like,
No, I can't do that.
I said, Are you sure?
How about you go how about yougo dig a hole, jump in it, and
put the kits in.
So, so believe it or not, beforeI left today, I was uh talking

(00:46):
about AI and how it's helped usin our business.
I have three ladies who answerour phones, and they said, Are
we gonna lose our jobs?
Uh, this was a week ago.
I said, No, but that fourth ladywe were gonna hire, um, she's
not gonna be here.
That's Tina.
I said, You guys gotta look towork with Tina.
I'm walking out today, and oneof the ladies goes, Believe it
or not, I just got a call from aguy who said, Hey, I'd like to

(01:07):
talk to Tina.

SPEAKER_05 (01:07):
I was you did not.

SPEAKER_07 (01:11):
It's that good.
We um it's dialed in, it's good.
And so it it really is helping.
So um, that's a little step fora handyman company, right?
This was after hours, but nowbecause people say, Ah, you need
an after-hour call center.
In fact, um, one of my otherbuddies swears by after hours
call center, and uh, we got intoa knockdown dragon.
I'm like, no.
I said, that call center isdead.

(01:32):
I said, because I'm answeringcalls overnight.
People call overnight in mybusiness and don't expect to get
anybody.
In fact, a lot of people rightnow don't want to talk to
anybody.
Welcome to the Small BusinessSafari, where I help guide you
to avoid those traps, pitfalls,and dangers that lurk when
navigating the wild world ofsmall business ownership.
I'll share those gold nuggets ofinformation and invite guests to

(01:52):
help accelerate your ascent tothat mountaintop of success.
It's a jungle out there, and Iwant to help you traverse
through the levels of owningyour own business that can get
you bogged down and distract youfrom hitting your own personal
and professional goals.
So strap in Adventure Team andlet's take a ride through the
safari to get you too.

(02:17):
We've got to get out of thedream room.
You know, we always leave thegood stuff in the green room.

SPEAKER_06 (02:21):
I can't believe what we just because I just I just
love to chat, and uh and you'rethe one who's gonna be a good
thing.
Jitty chaty chat's old owl thatsays, hey, maybe we should
actually record this.
Thank you, Alan.
I know, thank you.
So I just want to be like yousomeday.

SPEAKER_07 (02:35):
Yeah.
So we don't have just one guesttoday, we have two, and they're
in Zoom, but they're gonna haveto hang on a minute because we
gotta talk about we gotta talkabout you, right?
Because whose podcast is this?
That's right.
It's yours.
No, but this is for everybody.
I do it for the people, Alan.
I'm a man of the people abenevolent dictator.
You know what?
I just that brings up anotherstory of pluggage.

(02:56):
So last week was the week ofNeri, right?
Everybody knows I'm the uhpresident of the local uh
Atlanta chapter of Neri, but I'malso on the national board.
And you sound so humble when yousay that.
You know, you've got the Popehands.
I do, and I I've actually, youknow, I'm doing the Pope wave
already.
I got the wave going on, but uhI came in and I told our
executive director in Atlanta, Isaid, I think we should name the

(03:17):
event the Southern Shootout.
She goes, You know, this is nota dictatorship, you have to put
that up to vote.
I said, Huh.
I didn't know that.
I said, Okay, well, watch this.
And I put on the whiteboard,Southern shootout.
I said, option B, option C.
No, I filled them outeventually, but they were shit.
And I was like, Oh, I've alreadypicked Southern Shootout.

(03:39):
How about that?
No, we picked out some goodones, but um, so it's not a
dictatorship, but let's continueon, please.
So I went up to Chicago, uh, metwith our board in person for
Neri, talking about the state ofthe union for remodeling and
what we're doing.
Did they have to genuflect whenyou walked into the room?
Well, so I'm only on the board.
You know, we have a chairman, apresident.
I thought you were thepresident.

(04:00):
That's weird.
No, in Atlanta, I am not of notthe national.
On the national, I'm just on theboard.
But but but since you broughtthat up.
Like an Earl.
I'm some I yeah, I guess youcould say I'm like the Duke of
Sandwich.
Okay.
Earl of Sandwich?
I got it now.
So but kind of a big deal, butnot as big of a deal as you may
have to.
They did bring it up.
You can't talk about the boardmeeting because if I do, it
would be in violation of our uhcode of conduct and our

(04:22):
confidentiality, my fiduciaryresponsibility for
confidentiality.
Way to throw some big wordsaround there.
They did, but they did say,Chris, since you know everything
about marketing and you haveyour own podcast, what do you
think?
I'm just gonna leave it there.
So I was like, Yes, I think wefigured this out.
So, yes, guys, instead oflooking at the chairman and the
president, the guy's been doingthis for 35 years and completely
awesome remodeling groups.

(04:42):
By the way, the power in thatroom was pretty awesome.
Yeah, please look at Chris, whojust has this little handyman
company in Atlanta.
Oh, look at you.
All right, so had some fun.
Learned, I would tell you theone thing I'm learning.
Uh, it is a really I and wedon't say the word weird market,
but people are very uncertain.
And everybody, as soon as I saythe word uncertain, Dennis and

(05:03):
Benny and Alan, I thinkeverybody immediately goes to
the political views you have andgo, yes, the other side is
uncertain.
I'm here to tell you, I went outin a couple and I've been
listening to now.
I've implemented Ride Buddy, sothe guys uh record their
conversations and then they getto listen with me because you
got to be careful withconfidentiality.
I would tell you, it is I don'tcare if you're a blue or a red,

(05:27):
I don't care if you're an oldboomer or a young 35 or 40
first-time homeowner.
The sediments the same onuncertainty on all of these
groups.
It is not, it is not.
You thought, yeah, you're right.
You know, if I'm a Republican,yeah, those dams, man.
They're they're uncertain.
Nope.
It's everybody.

SPEAKER_06 (05:45):
You just slid in that you implemented Ride Buddy,
which is a really kind of nicename for something just totally
draconian.
It is too.
Yeah.

SPEAKER_07 (05:54):
So you're just we had recording devices that I get
the transcripts, I get to listento their sales call without me
being there and being weird,being the ride-along guy, right?
Being the second guy, and peoplewant to look at you and like,
well, who is he?
Oh, he's just the owner.
What does the customer want todo?
Look at you and say, Hey, whatdo you think?
And so you completely juststeamroll the sales guy.
So I get to listen to them nowand give them feedback.

(06:17):
And so uh I've been able tolisten.
I so I can sit down in fourhours and I can listen to uh I
can listen to I've beenlistening to 10 to 20 calls
every two out four hours andgive these guys feedback on
their sales process, whatthey're doing.
No, but they love that.
They love my feedback, Alan.
It's so funny.
Um, just ask them, they willtell you with me in the room.

SPEAKER_06 (06:35):
But they don't eventually bring you in, just
want you to know.

SPEAKER_07 (06:39):
All right.
So let's get this candlestarted.
Come on, Alan, please.
I mean, it's always gonna beabout.
I'm guys, we're such a diva.
Uh so I went on this incrediblepodcast by myself, and they told
Alan right before they go, no,no, yeah, he was yeah, you know,
he's bringing good stuff.
Yeah, no, he's pretty he waspretty straightforward.
And Alan's like, who what dowhat?

(07:01):
I'm like, yeah, I've never seenyou by yourself, Chris.
I know that's what happens toyou left by myself.
So Dennis Jack Jackson, BennyCarry on, guys.
Um, why don't you tell us alittle bit about your podcast,
but uh also what you guys do.

SPEAKER_01 (07:15):
Wow, we have to follow this up, Dennis.
I know this is this is tough.
These guys are good.
Uh hey guys, thanks for lettingus come on the show.
We really appreciate it.

SPEAKER_02 (07:24):
This is this is uh this is fun.
This is fun.
Yeah, so um my name's I'm BennyCarrion, my partner's Dennis
Jackson, and we host uh podcastcalled WFH uh with two guys.
And so Dennis and I uh haveknown each other for a couple
decades.
And over the pandemic, we juststarted, you know, we we we I

(07:45):
live, I used to live inNashville where Dennis and I
met.
Uh we no longer live there, butuh uh we kept in touch.
And over the years, we justmanaged to just have these great
conversations about what youknow business was like.
And I think it was Dennisactually who said, you know what
we should do?
We should we should be recordingthese conversations we're
having.
And you know, why don't we put apodcast together?

(08:06):
So I'm gonna give credit toDennis for this whole idea.
And uh we just started doingthat, and here we are six years
later.
Uh and it's it's been it's beena fun ride so far.
But I have to say, uh our formatand energy is a little bit
different than you guys, sowell, I think you're you're
well, you guys have been doingit for six years, so kudos to
you.

SPEAKER_06 (08:27):
Uh 100%.
Oh, if H means.
I I know what W I know what WFmeans, but what's H?
I don't know.
Let's ask.

SPEAKER_03 (08:35):
So it stands for working from home with two guys.

SPEAKER_06 (08:38):
Oh, I didn't get the WF right.

SPEAKER_03 (08:39):
So it it's so it started back in, yeah, with a
COVID.
We can workshop that for you ifyou'd like.
Exactly.
And so we started out with justBenny and I and then after, I
don't know, Benny, what, 10 or15 episodes?
We're like, okay, what else arewe going to talk about?
That's when we started havingguests on.
And and a lot of it, I westarted it because both of us

(09:00):
have small to mid-sizedcompanies that we support.
And a lot of them were askingquestions about, you know, how
tell me about marketing.
How could I do HR?
How could I what could I doabout legal?
So we just started having guestson um with some of those
experiences and talking for 25minutes about whatever it is,
and hopefully then, you know,our our clients listen to it,

(09:20):
but also then we pick up newlisteners, and we started, like
Benny said, six years ago, andnow we're over.
I think we're close to we'regetting close to like 7,500
listeners.
So we're growing and it's it'sfun.

SPEAKER_07 (09:31):
Yeah.

SPEAKER_06 (09:32):
So you basically, Chris, you stole their idea.

SPEAKER_07 (09:34):
You know, if I would have known they were out there,
I absolutely would have donewhat they did and then said I
came up with it on my own.
Uh 100%.
Uh I mean they're they'reconsulting now too, they know
what it is.
Yeah, copy with pride, baby.
Um, and I don't give any creditcredit to anybody.
Uh and uh Alan will know thatbecause thank you.
Uh so yeah, WFH.

(09:54):
That's funny because the firsttime they said, Hey, you want to
uh you should.
I think somebody connected us tosay Chris, you ought to get on
their show and you do it uh atrade.
And I think yes, I was like,Yeah, I'm like WF WFH.
I'm like perfect, and I wasdefinitely listening to it.
I know what WF means and the H.
I get that.
I because I've done that too.
I mean I thought I was like,Well, they probably made the T

(10:17):
silent.
What the working from home?
I'm like, oh, right, right, yes,got it.

SPEAKER_03 (10:27):
So the podcast and the podcasting is just a
part-time job.
Um, our real job.
So I own a company called WorkSolutions, and so we help
companies with workflows.
So they'll usually have somekind of operating system, some
kind of accounting system.
It's all that stuff in themiddle that's on spreadsheets,
sticky notes, and people'sheads, folders that you have to
touch 15 times.
We automate that and make lifeeasier for them without breaking

(10:50):
the bank.

SPEAKER_07 (10:51):
So he helps those guys take that one guy in the
corner who's got the stapler andall the sticky notes and the and
the tie that's shorter, the youknow, the skinny side, fatter
than the short.
Think office space with me,Alan.
Oh, yeah.
And he goes, Where's my piece ofcake?
He walks in and he goes, I'mtaking you out.
Where's my piece of cake?
I'm taking you out.
And I you're you're gone, you'regone.
So you're known as the hatchetman, Dennis.

(11:12):
No, it's the nicer, hopefullyworking from home.

SPEAKER_03 (11:16):
Not what the hell.
And hopefully, then we helppeople be more efficient.
So our goal is to give peopleback 15 minutes a week per
employee.
So it doesn't sound like a lot,but you if you have 10
employees, it's an hour and ahalf, and over the years, it and
the name of your company againis Work Solutions.
So it's W Rxsolution.com.
Yeah, don't forget the X.
That's right.
And Benny, what do you do?

SPEAKER_02 (11:37):
Yeah, so I own a technology consulting company.
And so I've had it now for 22years.
I think I was uh pretty new whenI met Dennis to my having my own
company.
And so yeah, we're going back, Isaid a couple decades, but we
help companies with whatevertechnology implementation look
into.
They need some help with theirtechnology stack, they need to

(11:59):
have some type of strategy putin place.
That's what we do.
We put together, you know, wehelp them find the best
technologies and and help themplan a little bit better for
whatever technology that theymight be thinking about
implementing for the companies.

SPEAKER_06 (12:11):
That's a good thing technology hasn't changed much
in 22 years.
Yeah, right.

SPEAKER_07 (12:15):
I mean, come on, boring, technology, uh,
whatever.
I know.
I mean, and you you know, youread it once and you're kind of
over it.
Yeah.
Okay.
You've got AI, you've got AI nowto solve everything.

SPEAKER_03 (12:27):
Well, and I give Benny credit for AI because
three years ago he startedtalking about AI, and I had no
clue what AI was.
And then all of a sudden westart doing it on talking about
on the podcast, and all of asudden it's on news.
I'm like, okay, Benny is the onethat created AI that we all just
give him credit for.
There it is.

SPEAKER_07 (12:45):
Benny created AI, just like Elgor created the
internet.

SPEAKER_03 (12:48):
That's right.
You know, now we just Benny.

SPEAKER_07 (12:51):
Oh my god, break that story.
I think we just you know, Ithink we got the podcast title
already figured out, huh?
The inventor of AI.

SPEAKER_06 (12:58):
All right, so Benny, you you don't know, you don't
know my cousin Brad, but hecalled me the other day and he's
like, What do you think aboutthe people that say AI is gonna
take away so many jobs thatwe're gonna have to go to
universal basic income?

SPEAKER_02 (14:10):
Um, you know, it's funny.
I I get asked this questionabout it.

SPEAKER_06 (14:13):
That's not funny.
That's not funny.
No, it it's it's it'sfrightening.
So just so you know, I'm liketerrified of AI, and Chris is a
total adopter.
But anyway, so slow your rolethere, chicken.
Let him answer it.
I just went to a hard question.
I went to a hard question afterall the hijinks, didn't I?
You did.
You went you went right to it.
All right, yeah, right to thejugular.

SPEAKER_07 (14:31):
No, Benny, I dare you to answer that.
Yeah, make me not kill myself.

SPEAKER_02 (14:35):
Yeah.
I'm sorry, you're gonna you'regonna have to kill yourself.
No, the tr the truth of it isthat it's you know, it's funny
because you all right.

SPEAKER_00 (14:43):
I'll be right back.
Maybe not.

SPEAKER_02 (14:45):
I'm on this in this world, and yeah, I'm not gonna
be lay claim to being the AIexpert of all.
I mean, there's some folks outthere that I talk to that they
they understand AI far deeperthan I'll ever understand.
And they understand algorithmsand they understand all the
other aspects actually how tohow to train AI.
But what I will say, and for thepeople that I've talked to and

(15:07):
the experts that I'veinterviewed and and and had
conversations with, um, AI isfundamentally changing literally
every every aspect, every job,every person in the world is
gonna be is is gonna be touchedby AI in some capacity.
Even that Amish far farmer inthe middle of Pennsylvania, you
won't think that he is gonna beaffected by it, but he certainly

(15:27):
will be.
And and and that sounds scaryand it sounds like it's
Orwellian, but the truth of itis um there's so much that's
gonna be going along and it thatthat life is life is
fundamentally changing.
Listen, Dennis and I talkedabout this.
I I've got a 20-year-old incollege right now, and uh he'll
be graduating in a year and ahalf.

(15:49):
And I am scared to death aboutwhat is he gonna do when he gets
out of gets out of college.
He's in a you know, he'sstudying computer programming,
right?
And so he'd love to get a job inthat space, but what I'll say is
that is it fundamentallyaffecting that world?
Well, what they'll tell you isthis if you go look at
programmers, typically what'shappening is you have senior

(16:12):
developers and then you havejunior developers, right?
And so in the world that hewants to go into, you have a
senior dev who is in charge ofthis big segment of the program.
And then he has the juniordevelopers that kind of work on
parts of that bigger piece,right?
And so what they're telling thecompanies are telling people now
is that okay, senior devs,great, we're not, we're not, we

(16:34):
still need you, but instead ofhiring these extra junior
developers, have AI do that jobfor you.
We haven't eliminated a job, butwe're not gonna hire somebody in
that place.
So the problem is you're havingall of these entry-level jobs
that are being pushed to theside, and they're saying, okay,
we're gonna hire seniordevelopers, but the junior

(16:54):
development work is gonna go toAI.
Where in time, we go 10 yearsfrom now, or where are the
junior developers who turn intosenior developers gonna get that
experience, right?
And so the the world ischanging, and so what does that
mean?
I think a lot of what's gonnahappen is our traditional design
of what um what a job looks likeis completely different.

(17:15):
We know we've gotten a taste ofit, and you guys have been
familiar with like the gig gigeconomy, right?
And and how workers do thingsdifferently today, and they
don't necessarily need to haveone job.
Well, that's gonna be somewhatsimilar, I think, when it comes
to AI.
I think a lot of people,especially if you want to have a
job in a specific industry,well, you might have to, you

(17:35):
know, literally start your owncompany, or you have to develop
a piece of software, or you haveto do something using AI to help
get you noticed to be able toget some of these gigs and to be
able to get that because there'sgonna be a lot of contract work
that's gonna be evolved from it.
So it it'll be interesting tosee what five, ten.

SPEAKER_03 (17:54):
And Alan, and I'm more on your side.
So I always challenge back isyou still have to have humans
involved, they still have toreview it, analyze it.
That's where it does change theso instead of just being a task
worker, you'll probably have tohave the knowledge base to kind
of understand things or askquestions.
And like on my emails, I'll puton there at the very bottom that

(18:15):
it, you know, most of this emailmay have been written by AI, but
it's a hundred percent reviewedby a human being.
So damn right.
Good.

SPEAKER_06 (18:21):
I love that.
And I mean, the the the uhfreaking Amish, the AI is not
gonna turn their butter, it'snot gonna make it's not gonna
make the the chest pie, it's notgonna raise the barn.

unknown (18:32):
Right.

SPEAKER_07 (18:32):
And and your world, in your I'm putting Alan back in
the I'm gonna put Alec Penn backin time out.
He's actually in a fetalposition right now.

SPEAKER_06 (18:40):
Benny, you did not help.
You know, you saw me slip mywrist, but I I'm just I'm I'm
back for just one last gasp.
So you're good.

SPEAKER_02 (18:47):
Let me let me actually I I'll I'll give you
this, okay?
And so uh I was listening to aninterview the other day from an
expert, and and we were theywere talking about like you
know, we we know fundamentallyAI is gonna change the way
things are being done.
Absolutely know that.
But are there certain industriesor are there certain professions
that are absolutely safe fromAI?

(19:07):
So here here's let me give yousome reassurance because I
completely agree with thisthought here.
There are three categories whereAI really cannot take over the
place.
Now, this may not be yourindustry, but at least kind of
give you some thoughts behindit.
Um, the first one wascaretaking, right?
In terms of like caretaking,whether it be somebody who needs
some help, elderly person, maybea child with disability.

(19:29):
Number two, therapy, being ableto have no one wants to get
therapy from AI.
No one wants to be able to getany advice from AI.
You know, that it's not gonnafly.
And number three is likespiritual leaders, right?
So your pastor, um, uh anybodyfrom a religious, you're not
gonna be able to get comfort orreally you know, the the the
they need people to to have thathuman aspect.

(19:52):
So I think that's really justkind of a fundamental aspect
about you know what it's gonnabe.
Now, for your job and what we doprofessionally, like look at
Chris's job in the in in thehandyman space.
You think AI is really gonnacome over and take that?
100%.
No bad no, no way.

SPEAKER_06 (20:07):
Stop that, Alan.
Alan, oh Alan just got mutedagain.
Sorry, Alan's gonna answer thephone, they're gonna do the
estimates, they're gonna followup.

SPEAKER_07 (20:14):
Yes, yes, yes.
But they're not gonna do thedrywall, they're not gonna hang
your door, they're not gonna dothe driver's driver.

SPEAKER_06 (20:19):
You don't think I can make a robot that can do
drywall better than you?
Well, no.
I've seen them, I've actuallyseen trusted tool bug.
No, no.
Well, that's that's the thing.

SPEAKER_02 (20:28):
You think about what what I was just saying in terms
of like the caretakers oftherapy and the spiritual
spiritual leaders, they're gonnause AI to do some of the things,
like the administrative work,all that paperwork.
You're gonna have somebody who,I'm gonna take the raw
estimates, I'm gonna go out, beable to take pictures of the job
site that you're gonna work on,feed that in AI and use that as

(20:49):
a tool, as a mechanism to helpyou get better quotes, be able
to maybe point out some thingsthat you're not thinking about.
Those are things that I think AIis gonna help us.
But to Chris's point, you're notgonna be able to have somebody
come out there, and you know,you're hearing things like you
know, Elon Musk and the robotsthat they're manufacturing.
Well, I I think we're still wayaway from that.

(21:11):
Now I we're being recorded, soyou know, maybe I'll be proven
wrong on that.
But you know, it there's athere's a ways, away from it.

SPEAKER_06 (21:19):
Make a note.
We're gonna check this.

SPEAKER_07 (21:21):
We're gonna check this policy.
Check this out.
Alan's taking receipts rightnow.
Yeah, look out right.

SPEAKER_02 (21:30):
Well, I mean, it's gonna be a while before someone
feels comfortable letting youknow, unsupervised robot come
into their house to just dowhatever, you know.
I I I'm I'm gonna feel I'm I'mgonna feel good with uh, you
know, uh uh a licensed handyman,somebody who comes in who I
trust who's gotten goodreferrals.
Oh, yeah, he did a great job onmy bathroom.
Yeah, you can come over and helpyou out on on the kitchen

(21:52):
repair.
Absolutely, I trust those guys.

SPEAKER_03 (21:54):
But yeah, it but it will take.
I mean, think back, you know, 40years ago, we didn't have
computers really.
I mean, I remember still doinghand calculations and all that
stuff and spreadsheets on piecesof paper and all that.
And then when I went throughcollege, you had the you put all
the the cards in an order andran them to somebody and they
ran them through a machine andit gave you hoped it gave you

(22:15):
the right output.
It evolves, and I mean, andpeople begin to evolve, and
that's that's the best partabout it.
It'll free people up to do moreproductive things.
And Alan, to your point, itprobably will that's why one we
like the working from home modelbecause it's gonna probably
allow you to do some differentthings that you don't you're not
gonna work that eight to fiveMonday through Friday at some

(22:36):
point in the future.
Things will definitely evolveand change as AI kicks in.
And I just got back from I justgot back from Hawaii, so I know
where to go is go to Hawaii.
It was awesome over there.

SPEAKER_07 (22:45):
So oh, look at that.
Now that that's how we get thisperson because I know that was
huge.
I you know what?
I tell you, kind of slid thatin.
Damn it.
And he's uh so for those of usuh you guys all know we're in
the northern suburbs of Atlanta.
He is in Noonan, which is not asuburb of Atlanta.
They'll they he's not Hawaii, itis not definitely not Hawaii,
yeah.

(23:06):
And anybody who says, I'm surehe's had to do this, he probably
says, Oh, yeah, I live inAtlanta.
Um, but he's gonna find out veryquickly because he just moved to
Noonan that Noonan wants nothingto do with Atlanta.

SPEAKER_03 (23:17):
They said, Yeah, we're a suburb of LeGrange.

SPEAKER_07 (23:19):
I'm like, okay, yeah, I guess exactly right.
Yeah, I don't want to do it.
No, I think uh, Benny, those aregreat points.
Uh, because I was on a uh anadvertising um uh webinar, and a
lady put this out there andsaid, AI is like a five-year-old
smart toddler.
You still have to give itdirection and you still have to
check that it's going the rightway.
And if you let it go for toolong, it might do something

(23:41):
stupid.
And I was like, okay, all right,I feel good with that.
Um, and I didn't want to askthis question.

SPEAKER_06 (23:46):
When that toddler gets a knife or a gun, then
you're gonna be in trouble.
Yeah, you better run because youwon't have to slit your own
wrist, it'll just slit.
It's gonna come after me, Alan.

SPEAKER_07 (23:54):
You're no longer useful.
Yeah, I I you know the thing yousaid, Benny, that I thought was
very interesting.
I'll tell you where I wentagain.
Frame of reference was uh yourson is coming out of school.
I remember hearing about thefirst computer programmers uh
getting a computer programmingfour-year degree was in the 70s.
And you're like, man, they're onthe forefront.

(24:15):
They are.
I mean, oh my god, that'scutting edge.
And when I had a chance to doanything with computers, I said,
No, I'm gonna stay with uh justmachining.
Idiot, but that's a differentstory.
Um but I think about him comingout now and the first aren't
gonna be AI.
Yeah, for you.
I still got that.
Yeah, you do.
Yeah, I'm still running my own,I'm still running my own deck of
uh deck of cards at the computerto have an output.
That's so funny.

(24:35):
When Dennis said that, yeah, Iknow it.
I know he's had it.
We've all had that plastic boxof all the cards, and you watch
that one kid stumble, fall, dropthem all because he didn't have
the box and he didn't have anumbered, and you would see him
just like weep in tears and justfall into a puddle.

unknown (24:52):
Yep.

SPEAKER_07 (24:52):
I'm laughing only because it wasn't me.
Um, so Benny, I I'm worriedabout uh you know that age and
you're what you're talkingabout.
But what what I was going withwas if he doesn't have a chance
to learn what a senior developerdoes, how does he learn that?
And like you said, he's got togig his way up to get there, and
now you're gonna have that drain10 years from now is how who's

(25:12):
gonna be the architect?
Who's gonna be the overseer?
Um and you know, and then hereagain, my frame of reference was
I would tell you, uh we justleft another call, Al and I with
the local chamber.
Uh I'm seeing more and more kidsopt for the trades, welding,
electrical, plumbing, yeah, it'sbecoming a more certain one that
they know that they can touchand feel.
Um, so I am I'm worried for yourson too on that.

(25:34):
I'm worried for the brain drainthat happens.
What do you guys think of that?

SPEAKER_03 (25:37):
Well, I think you know, from as a an organization,
that company's got to bethinking of that.
If you're just saying, hey, Iwant to introduce AI as my
cost-cutting mechanism, it's ashort-term solution that you're
gonna you're gonna get some costsavings for a little bit, but at
some point you're gonna have youhit that point where you don't
have the people to oversee it,and you end up with that
five-year-old toddler doing workpart of the time, but it screws

(25:58):
up many times, and then yourcompany's not successful.
So as a comp as an owner of acompany or a manager, you've got
to have a broader vision ofwhat's gonna happen.
You can't just say, Hey, I'mgonna re-release all these
people, and you've got to figureout how do you develop people.
I heard today Amazon I think itis gonna roll out robots to all
their warehouses.
Well, they're not that they saythey're not gonna lay off

(26:20):
anybody.
It's just they said their pointwas they're having a hard time
finding enough good people thatthe robots will then be able to
keep and grow because they'regonna grow.
It was like 30% in the next fiveyears.
So they they needed all theseother people that they just
can't get that are qualified,and so the robots will fill
that.
But you've still got to makesure you've you're working your
talent in there to run thisstuff or develop it or oversee

(26:43):
it, otherwise, you end up with abunch of robots that do stuff
that screws up.

SPEAKER_07 (26:48):
So, with everything you guys are doing, as you touch
all your clients, obviously itit's becoming more ubiquitous.
We're gonna talk about AI, andand Dennis, when you design
processes, you're thinking abouthow AI can help.
And Benny, your guys are comingat you with an on the forefront
of technology.
Um, who's doing it right?
I mean, who who is give me someexamples of somebody just like,
man, this person figured thisout quick.

SPEAKER_02 (27:09):
They they're nailing it, they got it down.
Um, well, the good news, Ithink, is nobody's doing it
right.
I I mean, I I and it's funny.
Um I've been doing this for 30years, right?
I've been so in the technologyconsulting space for 30 years,
and and it's funny, you youthink about the adoption of, you

(27:29):
know, going way, way back,right?
I still remember times beforethe internet was in the home.
And I tell my son about that,and I say, I'm older than
Google, and he he thinks, oh mygosh, you know, how old are you,
right?

SPEAKER_06 (27:40):
But well, you could be like Alan, you're older than
electricity.
I still don't think that'llthat'll take.
Okay, I know it's a fan.
It's a fan.
It's a fan.
It's a fair.

SPEAKER_02 (27:50):
Well, I mean, it kills people.
That that's right.
That's right.
I heard it killed its elephant.
Edison proved that.

SPEAKER_07 (27:56):
That's right.

SPEAKER_02 (27:57):
Uh but um it if you think about the adoption of
well, the internet, and then youknow, um you go fast forward in
terms of like uh computers, andthen we look at the adoption of
like uh smartphones and thensocial media, you know, all of
that the everything has adoptedquicker.
AI got to like a million users,like literally in a day, right?

(28:18):
So when ChatGPT came out inNovember of 2022, they literally
had a million signups in withinlike that first week or so.
And so this is an industry thatright now, uh literally, if you
if you were to really kind ofdig down deep into it, literally
AI is changing every single day.
There's a new model that'srolling out, there's a new use
for it, there's a newhallucination, right?

(28:40):
There's something going onthat's that's either positive or
negative.
And so the funny thing is isthat you see so many uh
competitors in this space thatare changing the industry.
Nobody's doing it right.
Go back to your question, it'slike I I'm seeing some people
who are doing some reallyinteresting things.
And uh you know, uh you can takea look at the big companies.

(29:00):
And if you've gone to Amazon,you've probably seen Rufus.
Have you seen are you familiarwith Rufus on Amazon?
No, so if you go into Amazonnowadays, and anybody who's
listening to this, you can seeRufus, who is an AI companion
when you go shopping, and youcan ask it questions about this
particular model of whatever.
And does Amazon have any other,or does this does this um uh

(29:23):
will this work internationally?
Or you can ask it any questionand and it can look, it's not
perfect, and it'll do that.
And you see theseimplementations now, like for
instance with Microsoft.
Microsoft has co-piloteverything, it's incorporated
into uh the Office 365 and allof those elements in there.
And so you could say that andit's like, are those things
great?
Well, no, you're you're seeingthings.

(29:44):
Do you guys remember whenMicrosoft came out with their
first chat bot?
This is a few years, this isbefore 2022 when OpenAI came
out.
Do you remember when they rolledit out kind of well?
It started, they rolled it outand it started, you know, you
just chat back and forth alittle, and suddenly it took
this bent where it starts doingall of this uh racist and white

(30:05):
supremacist stuff.
Oh, I heard about that.
Yeah, yeah.
Yeah, right.
So think of some more.
Yeah.
Well, think you know, Microsoftis one of the biggest investors
in open AI, right?
And so they knew they couldn'tget it right.
And um there have been a lot ofstumbles.
Google came out, and they theyuh when open AI came out, they
weren't ready.
And so they've kind of fumbled.

(30:26):
But I'll tell you right now,Google's making some amazing
things.
And I was listening to thisstory about this this company
that is in Niceville, Florida,if I'm remembering this
correctly, and I think it is anHVAC company.
It's a small town.
If you I'm not sure if you guysknow where Niceville is, but uh
I'm from Florida or I lived inFlorida for a while, and so I I
know that area.

(30:47):
We had a lot of football playersfrom my football team that were
there.
Um, but uh they implemented AIreally heavily into their
business, and so what does thatdo?
When they go.
Go and they do a uh an estimateover at a house, they're using
AI to make recommendations onthe uh the type of uh AC unit

(31:10):
that should be in place.
Um, the specific problems withthis particular, this is a condo
and it's built in 1937 orwhatever it happens to be.
And it can listen, there's noreplacing the experience of that
person, that technician hasthere.
But what this can do is it canshortcut and reference little
bits and pieces, nuanced itemsthat they may have forgotten.

(31:31):
There's a recall on thisparticular um uh AC unit or this
particular device uh doesn'twork anymore.
These are all the things thatthe AI can actually help and
it's recognizing, and it hasincreased the amount of
business, and also they're usingit within their marketing.
So it's a company that I can'teven remember the name of it,

(31:52):
but I'll tell you, you know,when I heard about the
implementation they're doing, Ithought this is exactly like
those type of clients are mytype of clients, and that's the
ones that you know they get itand they understand they're
implementing it.
And so this is what we'restarting to see.

SPEAKER_03 (32:04):
And actually, I think smaller companies are
gonna be more effective with itthan large companies because
large companies have to gothrough testing and all this
stuff where small companies cantest it, try it, move quick,
adapt, adjust.
I've got one where they carryinventory and it's really
seasonal.
There's all kinds of weird stuffthat they have to take into
consideration.

(32:24):
And the person that was doing itwas 70 years old, and so a lot
of it was in her brain.
And so we built AI into it, andso it knows to look at what the
forecast of the weather is, whatcelebrations are coming up,
because that it's all seasonaltype of stuff, and so it knows
it came back the other daysaying, hey, 2026 is the
bicentennial year, you really beshould be focused on red, white,

(32:48):
and blue.
And sure enough, if you watch,Disney World came out the other
day starting Veterans Day,everything's gonna be red,
white, and blue at Disney, andit's all this stuff.
And so they were smallcompanies, they would not, they
would probably have caught on toit way uh into the event.
Now they're seeing this stuffsix months to a year ahead to be
able to plan and kind of thinkthrough it.
They don't let AI make the finaldecision.

(33:09):
A human still looks at therecommendations and signs off on
it, but it just makes themallows them to carry your
inventory that based on whatpeople may need.
So those are unique.
Personally, I'm in the processof buying a new car.
I I went to chat last night andsaid, Hey, I want to look 100
miles around Atlanta for thiscertain car that my wife wants
and a certain color that theyswear there wasn't any.

(33:31):
It came back, gave me all thesedifferent things and what was
out there, set up the phonecall.
And when I got up at nineo'clock, it had the call set up,
and I've already found the carand found that I said, Hey, I
want to I'll buy new or used,tell me the benefits and all
this stuff.
And it came back with all thisinformation that I would never
have known this without Benny'sguidance.
That I'm actually gonna saveabout$15,000 on a car.

SPEAKER_07 (33:54):
Benny, you just you just earned$15,000.
I love this because you'rewelcome.
You so they didn't do like a 3Dprinter.
Are you sure is this is thislike a matchbox car?
Are you are you sure about this?

SPEAKER_03 (34:02):
Is this a real car?
It's actually it's it's up yourway.
I found it.
So it's a it's a company wherethey buy used cars, and this one
has 3,200 miles on it.

SPEAKER_07 (34:11):
Well, Alan's happy to drive the Lambo down to you
if you want, he'd love to.

SPEAKER_03 (34:15):
I don't I don't fit in the Lambo, but I wouldn't
either I'm six seven, so Iwouldn't put in the smallest
guest in four years.

SPEAKER_07 (34:23):
God, I love this.
Yeah, Alan, you're what six, sixsix seven.
You're sure.

SPEAKER_03 (34:28):
I'm sure I used to be six seven, I'm probably about
six five now.

SPEAKER_07 (34:31):
Yeah, yeah.
Oh, oh, that is awesome.
You know, uh, you guys talkedabout that.
That's amazing.

SPEAKER_03 (34:37):
Those are fun things to use it.
That you know, again, I didn'tused to do anything with it.
Benny turned me on to it, andit's like it's just it's fun to
get on there and just ask atthings.

SPEAKER_06 (34:47):
Now, are you using it with what you do though, with
the process improvement?

SPEAKER_03 (34:51):
We'll enter, yeah, we'll introduce it periodically
based on what they're doing.
With you know, if you read thedefinition of AI, it's it's
automation of a process.
And so we have a tool, it'stypically workflow, we're
automating some process becauseit's usually so I always say we
were kind of the very simplisticAI.
We've introduced morecomplicated AI into it to do

(35:11):
different things.
We're doing a lot with marketingwhere you know it's companies
that have inbound phone calls,and Benny hit it on the head
that we'll use the chat andit'll it'll do a bot, it'll chat
with people and it'll recognizewhat they need.
And at that point, it'll turn itover to a live person.
Because a lot of times myclients aren't open 24-7.
Well, this allows them to beopen 24-7, um, and you know, at

(35:33):
least get enough information orcarry on the conversation, and
then it flows it into workflowsthat uh either you know sends it
to MailChimp or whatever it isgoing to do, whatever their
process is to help automatethose steps that used to be a
human that nobody liked doingthat stuff anyhow.
And and they couldn't findpeople to do it, and if they did
do it, they half-assed it.

(35:54):
So now that stuff gets done, butthen there's a human that gets
involved at some point in time.

SPEAKER_07 (35:59):
We have implemented AI at uh at the handyman
company, and um uh we called herTina.
So Tina talks to a customerthrough chat, right?
And so chats back and forth withTina.
Um, and with AI, uh, one of thethings I'm seeing is that AI
does a little over-explaining, alittle over-emphy.
And so um Kirk, my generalmanager's saying you want your

(36:22):
computer to have less empathy.
I do.
I did in fact, in fact, I toldhim, I'm like, dude, this is
like what oh, I hate to hearthis.
I said we don't need to saythat.
I say you're dead to me.
Um, actually, I'm working on acouple things, and he's like,
No, I can't do that.
I said, Are you sure?
How about you how about you godig a hole, jump in it, and put
the kids in.
So, so believe it or not, beforeI left today, I was uh talking

(36:45):
about AI and how it's helped usin our business.
I have three ladies who answerour phones, and they said, Are
we gonna lose our jobs?
Uh this was a week ago.
I said, No, but that fourth ladywe were gonna hire, um, she's
not gonna be here.
That's Tina.
I said, And you guys gotta lookto work with Tina.
I'm walking out today, and oneof the ladies goes, Believe it
or not, I just got a call from aguy who said, Hey, I'd like to

(37:06):
talk to Tina.

SPEAKER_05 (37:07):
I was you did not.

SPEAKER_07 (37:11):
It's good.
We've um it's styled in, it'sgood.
And so it it really is helping.
So um that's a little step for ahandyman company, right?
This was after hours, but nowbecause people say, Ah, you need
an after hour call center.
In fact, um, one of my otherbuddies swears by after hours
call center, and uh, we got intoit and knocked on dragon.
I'm like, no.
I said that call center's dead.

(37:32):
I said, because I'm answeringcalls overnight.
People call overnight in mybusiness and don't expect to get
anybody.
In fact, a lot of people rightnow don't want to talk to
anybody, they'd rather chat backand forth, right?

SPEAKER_03 (37:42):
They'd rather chat or because they don't want, you
know, no offense, but they don'twant to get someone offshore
that doesn't really speakEnglish well.
They would rather chat with theknowing that in the morning
you're gonna call them back withthe details and and carry on a
real conversation.

SPEAKER_06 (37:54):
That's an interesting turn.

SPEAKER_02 (37:55):
Yeah, so you I mean, here you actually, you guys, all
of you, Dennis, and you guys itin you know, in terms of like
what you were talking about, andand Alan, I know you were
concerned about job loss.
So let me give you an example.
I mean, in the in this goesexactly with what we're talking
about.
One of the big areas that I workwith is contact centers, right?
So we have a lot of the old callcenters and contact centers.

(38:17):
Today it's kind of shifted andmigrated because we call them
contact centers now, it'sbecause it's more than just
voice.
To your point, uh, especiallymillennials, they don't like to
talk to people.
They want to, they just want totext, they want to be able to
do, you know, just do everythingon the phone or through an app.
And so what we are, I don't knowif you were aware of this or
not, but um, call center agents,that's their the attrition rate

(38:37):
is 60% a year, right?
So you you if you have a hundredpeople in in your call center,
60 of them would be gone by theend of the year, and it just
keeps going over.
We had a client that theirattrition rate was 140% a year.

SPEAKER_03 (38:51):
Oh, good god.
It was it was so they'respending tons of money on
training and hiring and all thatstuff.

SPEAKER_07 (38:57):
That's I mean they're they're buying them
lunches and the the ungratefulingrate leaves the next day.
That's right.
Not not bad, but you know, givethem a great big tool and they
quit the next day.
Bastard.
Um I mean, uh hypothetically, ofcourse, right?
Sorry, didn't mean to bringHelen's issues in.
Oh, that was me.
Well, you know, what we'reseeing You are a great big tool.

SPEAKER_00 (39:19):
Well, it's the right profession.

SPEAKER_07 (39:22):
I am.
Thank you.
I am the right tool for thisindustry, I can promise you.

SPEAKER_02 (39:28):
If you have AI come in and take those those jobs,
like if like think about thiscall center that you would have,
and somebody who's answering thesame question literally 30 times
a day, what time are you guysopen to?
Does it come in blue?
Do you have this in stock?
Blah, blah, blah.
Whatever it happens to be.
Well, those are the type ofquestions that AI can easily and
eagerly answer, right?

(39:49):
So if you have a call centerthat has, let's call it 500 uh
agents working at any giventime, right?
And we know that as a certainpercentage of those calls are
gonna be the same repetitiouscalls every single time, right?
Then what you can do is you cancreate specialists.
And this is what we're doing, islike you have people who need to
have that final question.

(40:10):
Let's say an insurance companyclient of mine is an example,
they would have uh they would doeverything from uh reporting an
accident to, you know, I I justadded this uh car and I need
them put in there, I need it putinto my uh uh policy, right?
But what is what about thisstrange one here?
I I, you know, it is this uh isthis particular um windshield

(40:34):
going to be OEM and is this anapproved vendor?
Well, you need to talk to ahuman being for that.
I'd rather have a like insteadof having 500 agents, maybe you
have a hundred agents that arespecialists and are trained in
those segments.
And so they can have AI filterout all the garbage questions
because they're still gonna comein, whether it comes in from
text or if it's coming in voice,and then you have these

(40:54):
specialists.
Now you can build a careeraround that.
Sure, you're gonna have somepeople who are are it's it's
gonna be asking the ridiculousquestions and all that, but at
least you're not getting thosemonotonous, repetitious uh calls
all the time.
And in fact, with my client whohad that 140% turnover rate is
down to about 50%.
So it's still high in terms ofthe attrition rate.

SPEAKER_07 (41:15):
Yeah, but not in that industry.
You can't fire people who arenot there.
Well, yeah, but think aboutthis.
But now the people who are thereare feeling more valuable,
right?
These people are instead ofanswering that same anonymous
question, do you have this inblue?
Do you have the yeah, yeah,okay, yeah.
Well, they get paid more.
Well, no shit.
The blue is one, and they getpaid more, yeah, and then they
get the hard question and theyget the upsell opportunity, and
they get the opportunity for thecustomer to go, man, thank you

(41:37):
so much.
You've really helped me.
And you go, you know what?
I really did on this one, asopposed to no, thank you.
No, thank you.
Are you open yet?
No, that's why I'm talking toyou, you moron.

SPEAKER_06 (41:46):
Um, are we talking too much about AI?
Should we I don't I don't know.
Like I should we talk too much,Mike Nate?
I tell you what, I think whatyou want to show, dude.

SPEAKER_07 (41:55):
Let me tell you again.
Benny the Jet here has taken offbecause, dude, you all we did
was give him like this muchinformation.
We went nuts.
And Dennis is like, hey Benny,uh Benny, hold on, Dennis.
We'll get back to you.
Uh hold holster that sidearmthere, Hawaii.

SPEAKER_06 (42:10):
We're going back to Benny.
Dennis, I I I feel you becauseit's like being with Chris.
This one lets me talk.
Okay, that's enough.
I'm just Benny's sidekick.
Yeah, we're just we're justlittle moons in their orbit.

SPEAKER_02 (42:25):
It's it's funny.
Whenever I if I'm giving a talk,or if I'm you know on a podcast,
or if I'm even just talking, andand we eventually the the the
the conversation of evolves intoAI.
And without a doubt, it youknow, I was supposed to talk 10
minutes on this topic uh for atalk.
Uh, and I talked an hour and ahalf, and I said, You guys, we

(42:46):
can move on if you want.
No, no, no, we want to knowmore.
We we have some questions foryou.

SPEAKER_07 (42:49):
I would say that you're right.
Uh, I think all of this isgermane to the audience.
Uh, I would tell you that uh Ido hate it when people talk
about AI and get all scared likeAlan.
And next thing I know, I'mputting him in a blanket,
shivering things and giving himice cubes because his mouth is
starting to quiver.
So that's all right, Alan.
You'll be fine.
I do when you do that.
It is, it's part of theconversation.

(43:10):
A lot of people were allstruggling with it.
You guys said it.
I agree with you.
I think small businesses, yougot to adopt.
And here's the thing, and that'swhy I always ask, especially
when people kind of come oncondescendingly and say, Well,
I'm in the AI space.
I'm like, all right, tell me onething I can do to implement my
company right now.
And if you can't, then I don'tthink you really understand it.
And this is this is my SEO test.

(43:30):
I used to do that with SEO.
They always came in and said,Oh, SEO, SEO.
Well, what's the stand for?
Well, I can't tell you that.
You're like, Well, I do it.
So, how do you implement it?
Oh, I can't tell you thateither.
You just have to sign up withme.
I'm like, all right, man, if youcan't explain it to me where I
can understand it, I don't thinkyou really understand the
subject.

SPEAKER_06 (43:47):
They knew you were gonna steal steal it from them.

SPEAKER_07 (43:48):
Well, of course I am.
Yeah, well, that's the fact thatin my Benny, I mean, he hit you,
right?
He clearly understands how whatit's doing and how it's
impacting things.
Dennis uh gave us another onetalking about how he's
implementing it, and it's partof the conversation of everybody
he's changing processes for.
He's definitely taking the guyout looking for the cake in the
stapler, though.
He's gone.

SPEAKER_02 (44:09):
Though Alan, I I want to tell you that I think
that listen, it you're not theonly one that I've talked to
that is afraid of AI.
And and and and reallytruthfully, rightly so, right?
There you we've all seen themovies growing up.
You can go and uh you know seeabout the robots that attacked,
you know, you know, is far backbefore we were born, right?
But the but the whole idea aboutWorld of Worlds, Terminator,

(44:31):
yeah.

SPEAKER_06 (44:32):
Oh yeah, think about yeah, is this a movie podcast?

SPEAKER_00 (44:38):
I can't remember.

SPEAKER_07 (44:39):
Hey, does that bump us up in genre?
We let's go true crime.
True crime, we were niche sex acouple of weeks ago.

SPEAKER_06 (44:48):
We were yeah, uh for one episode we niched up high.
Well, Chris Chris turned off theheat because he had contractors
in his house, which I stilldon't understand why he did
that, but it didn't make me wantto take my quote.
Hey, you're working for LFA?
That's what happened.
All right, that's right.
You do the job, maybe I turn itdown a degree.

SPEAKER_07 (45:09):
It's incentives, guys.
Huh?
You know, there's carrots andsticks.
Welcome to my world, which isbad.
It's a fabulous employer of theyear, right here.
You know what?
I'm always in the running onit's usually I'm I got kicked
out of let's see, dad of theyear January 2nd, employer of
the year, uh probably usuallyJanuary 3rd.

SPEAKER_06 (45:32):
It's awards I'm not gonna get season best place to
work awards January 5th.
Shit.
I need more AI.

SPEAKER_00 (45:41):
Dennis, what'd you get me into?

SPEAKER_06 (45:45):
Dennis is like I'm glad I'm not saying it's the
worst podcast is everyone.

SPEAKER_07 (45:54):
Please is this podcast over here?
No, stay here, buddy.
You can't wait.
Dennis, hold on, I'm coming backto you.

SPEAKER_00 (46:02):
So so I'll let me just I'll just finish this for
you, Alan.

SPEAKER_02 (46:04):
Alan, so I think that just to kind of tie this up
for you.
I I think they sure we we needto approach AI carefully, right?
And and you know, the part thatwe can do, what we can control,
use it for your business, use itfor your personal life.
Anything from plan of vacationto uh you know helping you think
out what your next businessstrategy move should be.

(46:25):
Those are things that that areusable.
But for the the folks that outthere that are out there and
doing things that we can'tcontrol.
This we've always it's alwaysbeen that way, right?
There's always been somebodywho's a pulse away from pushing
the the nuclear button.
There's always been somebody outthere who could um, you know,
uh, you know, when when farmingequipment was uh was manual,

(46:47):
right?
And we came out with the uh themotorized tractor, that was
considered, uh we're not gonnado that.
Those are the type of thingsthat uh you you'll never replace
the human being.
The thing about it is is thatthere's opportunities in
everything that we do, and evenfor my son, yeah, I don't know
what exactly how it's gonna lookwhen he graduates, but I feel
confident that there's gonna bean opportunity out there that

(47:10):
that hopefully AI can actuallyleverage him into.
And so what I will say is thisis that um just a spoonful at a
time.
Right now, it's it is you knowwe say drinking from a fire
hose, it's Niagara Falls.
It isn't a fire hose, right?
So you can get overwhelmed andyou can go into the fetal
position and and crawl onunderneath your bed.

(47:30):
But I I I I feel that there's areally good opportunity out
there for it.
And I I think if you just kindof play around with a little
bit, you'll you'll be uh you'llbe all right.

SPEAKER_07 (47:40):
So good news is I'm not in my bed, but I am going
fetal and I usually go on mycouch.
Yeah.
So I'm halfway there.
Thank you, Benny.

SPEAKER_06 (47:47):
No, I I feel I feel like this is good therapy.
I think I think you got morenervous on this episode than you
have been before.

SPEAKER_07 (47:55):
No, actually, I'm getting more.
I'm uh he actually there's acouple things you guys have said
that you're right.
Uh, the more the futurecontinues, the more the past
shows itself.
Um, because you said something.
Um try to quote somebody.
No, uh-uh.
That's me, baby.
That's you.
That was deep.
That was deep.
Oh, you know what?
Cindy, mark that down.
Put that on there uh and see ifI can't quote it.

(48:16):
Let's do the future continuesthe more the past reveals
itself.
It does.
And I'll tell you, here's agreat example.
When I was in college uh goingto engineering school, very
proud of the fact that I nevertook one business class.
I took one business class, econ101.
Um, I took history oftechnology, and they talked
about as technology evolved,what they said was the advent of
the washing machine was going toeliminate washing jobs.

(48:38):
What do we do?
We started washing our clothesmore.
The advent of the dishwasher wasgoing to kill the dishwasher
jobs in uh in uh restaurants.
What do we do?
We wash more dishes, so it justleverages people, and it's so it
didn't kill, it actually hadpeople doing more work.
So the more we invented, moremom had to work.
Just for the record, I will saythis though.

(48:59):
My mom and dad bought adishwasher the day after I went
to college, and my youngerbrother is five years younger
than me, didn't wash a flippingdish and threw it in his entire
40 seconds.
You're not you're not bitterabout that.
I am definitely not bitter, butI know when I that history
lesson came back.
I came back with the book.
I'm doing this, I'm shaking upmy mom.
I'm like, Ma, huh?
How come I had to wash all theflipping dishes?

SPEAKER_06 (49:18):
Do I need to set another appointment with your
therapist?
Which is not AI.
I have mommy issues.
All right.

SPEAKER_07 (49:26):
We could probably train an AI to deal with you.
I don't, I don't know.
Maybe.
I don't know.
All right, Dennis, you weregonna say something.
I'm sorry I cut you off.

SPEAKER_03 (49:33):
No, no, no.
I'm I'm good.
I'm just listening.
This is fun.
This is awesome.

SPEAKER_07 (49:37):
It's like, no, no, please just get me out of here.
All right, all right, guys.
We'll grant you your wishes.
We'll get you guys going.
This honestly, I think this hasbeen awesome.
I'd say, you know, it's unlocksome things.
Benny, you said something.
If you've never tried AI today,just go sit there, go on a chat
GPT, get the free one, and trysomething for funsies just for

(49:57):
once, right?
If you're on Amazon shopping,I'm gonna go try that Rufus
thing and see what it does.
Just try it, see what it does.
Who knows, man?
And then you start dipping yourtoe in, and next thing you know,
it's taking over the world, andwe're trying to slit slit Al's
wrists with butter bikes.
Can I can I stitch him back up?

SPEAKER_06 (50:13):
Benny brought me back.
I go.
And I already I already slithim, but okay, good.
Well, he meant I ask a reallystupid question.
It's really too late in thepodcast to do this.
Yeah, what's the differencebetween me googling something
and then me asking chat GBT?

SPEAKER_00 (50:29):
So when if you think about the old days and you still
didn't I got a good question outof him, yes, okay.

SPEAKER_07 (50:35):
Late neck podcast, though.
Most people try as a Hail Mary.

SPEAKER_02 (50:38):
Man, if you if actually, if you this is
actually good, Alan.
If you go to Google today, it'sit's very different.

SPEAKER_06 (50:45):
Actually good.
No, it's it but if you do ittoday.
No, it's good.
I think you're just kind ofdumb, but I want to hear this
one.
Hey, good job, Alan.
Okay.

SPEAKER_02 (50:57):
Have you if you've uh Googled like you know what's
the weather forecast forAtlanta?
Or you know, in in the old daysit would be they're gonna take
you weather.com, and then youwould click on weather.com and
it would show you the actualwebsite and you look through
that.
Maybe you know, maybe that's abad one because they were
starting to put the weatherforecast itself.
Now AI is the very firstresponse that is actually on the

(51:19):
top of uh if you go to Googleand do it today, the first
generated response is AI, and itgives you the answer directly.
So if you want to say, what'sthe difference, what's the
distance between Barcelona andDetroit?
You know, I'm curious.
What is it?
What is it?
They would have had you going toa scientific calculator,
perhaps, and then you would putit in and you would have to

(51:41):
figure out the answer.
Now you go in, AI will give youthe answer, they'll give it.
Now, is that I is there a dangerto that?
I think there is, right?
When we when we were all kids,and this is uh uh this is
something I I heard from acomedian.
I can't remember I'd give thecomedian credit, so I I can't
take credit for this.
When we were all young and andsitting around, um, you know,

(52:03):
maybe campfire and having a goodtime, the question it would come
up, hey, was Tom Petty fromFlorida?
And we would sit there and go, Idon't know.
I think so.
And that was it, right?
That was all we had.

SPEAKER_05 (52:17):
Right.

SPEAKER_02 (52:18):
The environment today or changed actually with
the advent of the internet andcertainly smartphones, to say,
was Tom Petty from Florida.
And someone would pull it up,yeah, he was from Gainesville.
He was from Gainesville,Florida.
So now we know the answer rightthen and there.
AI has actually upped that gameone step farther, meaning now we

(52:39):
don't have to even we don't evenhave to go and and and do even
more research on more difficultquestions.
And the here's the difficulty,and this is where we can stand
ourselves out is that don't losethat passion for the research to
go that one step farther.
Don't rely on AI only.
You got to make sure that AI isjust a tool, AI is an assistant,

(53:02):
and you need to take it one stepfarther.
So keep that brain going.
AI is not gonna replace us.

SPEAKER_03 (53:08):
Well, and Alan give you uh kind of a firsthand
experience.
Biddy and I had a guest that wassupposed to be on our podcast.
Unfortunately, he had to cancel,you know, like 30 minutes before
the podcast was coming up.
So we went to AI, AI, and said,Hey, you know, here's a couple
topics, do an outline for us.
And literally in five minutes,it had the outline put together.

(53:29):
It had, hey, we said, hey, giveit some pictures because we do
video as well.
And so it all put it together,and then we used that as a
talking point.
Now, as we looked at it, therewere like 20 recommendations.
There were five or six in therethat we said, we're not talking
about that.
So we just took them out and hadthat presentation ready to go,
and then we had uh had ourpodcast pulled together, and

(53:50):
then we brought it to life withthe relationships and the human
features of it, but it put ittogether that we didn't have to
sit there and do all thatresearch about.
I think it's the one thatactually our podcast that came
out today where we were talkingabout tariffs and inflation and
what do you do with all that forfrom a business standpoint?
That was AI putting somerecommendations together, and

(54:11):
Benny and I putting our spin andour experiences and talking
about it.
And that that was a fun one thatwe that we weren't planning to
do that podcast, but we wereforced to.

SPEAKER_06 (54:20):
So you so you actually prepare for your
podcast?

SPEAKER_07 (54:25):
I uh Alan, that's overrated.
Let me just say this again.
Um, I'm gonna get a littlecutout with Alan, and I'm gonna
say, Hey, Alan, what do youthink of that?
And I'm gonna push the button,and AI's gonna go, hey, and he's
gonna say your voice is soundjust like you.
Hey, Chris, you thanks forletting me talk.
I don't want to shut up, Alan.
It's gonna stop, and I'm gonnago.
That's how I'm gonna use AI.

(54:46):
Guys, uh, this has beenphenomenal.
That is a great one that youguys just talked about.
Um, so uh Dennis, why don't youtell us your your company name
and then we'll head over withBenny?

SPEAKER_03 (54:55):
Yeah, uh my company it's Work Solutions and it's
Work Solution.
It's W Rxsolution.com.
Benny.

SPEAKER_02 (55:03):
Yeah, and you can uh yeah, my company name is called
the Velocity Technology Group.
That's velocitechnology.group,and you can find both Dennis and
me on LinkedIn.
So reach us out there and thepodcast.

SPEAKER_03 (55:13):
You gotta talk about it.
WFH with two guys, and that oneyou can find on LinkedIn or
Google it.
WFH.
WFH with two guys.

SPEAKER_06 (55:22):
We know what that stands for.
I can workshop that.
It's not working from home.
No, it's not for not for thisguy.

SPEAKER_07 (55:28):
All right, guys.
Actually, thanks for coming on.
This has been a blast.
Thanks for hanging with me.
I just this has been awesome.
This has been great.
But before we do this, as thegreat Tom Petty said, I will not
back down from using AI.
Go out there, make it a greatday.
Get up that mountain and let'sgo make some money.

SPEAKER_06 (55:43):
Cheers, everybody.
Cheers.

SPEAKER_07 (55:45):
Love it.
Thank you for listening to thisepisode of the Small Business
Department.
Remember, your positive attitudewill help you achieve that
higher altitude you're lookingfor in the wild world of small
business ownership.
Until next time, make it a greatday.

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