Rob Arnold from RCA Consulting, talks about customer service and business culture.
Rob is the founder and director of RCA Consulting in Cape Town. Rob started a business in 2010 that today has engaged with over 500 retail and hospitality brands in a research and training capacity. By learning from a multitude of different customer-facing environments, RCA Consulting have been able to reshape their clients' approach to their customers, enhance their value proposition and consequently create customer-centric cultures.
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