Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med
In this episode of The Veterinary Culture Lab, Andi and Josh explore a simple but powerful truth: teams do not feel your intentions — they feel your behaviors. Using a human healthcare study on manager caring and patient experience, they dig into how presence, visibility, and small supportive actions ripple outward to strengthen culture and elevate care.
You’ll hear:
- Why leaders often feel caring but struggle to show it in ways teams can experience
- What research reveals about the link between leader presence, team wellbeing, and client care
- How everyday micro-moves (#goinginwiththem) build trust and connection.
- The hidden barriers that keep leaders stuck in the office — and how to break through them
- Practical ways to demonstrate care, shield your team, and close communication loops
Whether you manage a whole hospital or support a busy shift, this episode offers grounded, usable strategies to show up for your team in the moments that matter most.
Resource Links:
Episode Article:
Title: The Relationship Between Staff Nurses’ Perceptions of Nursing Manager Caring Behaviors and Patient Experience: A Correlational Study
Authors:Kotich, Kelly
Find it: This article is a PhD dissertation submitted to UMKC in 2020. Unfortunately there is no current DOI. Please contact us with any questions.
Research surrounding 'Leader Rounds'
Florida Man This Week - Excavator
Flourish Academy Masterclass - Certificate in Cultivating Positive Team Communication
What Do You Think? Reach out to us and let us know at Info@flourish.vet
Your Hosts:
Andi Davison LVT, CAPP, APPC
Josh Vaisman MAPPCP, CCFP
At Flourish Veterinary Consulting we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.
Timestamps
00:00 Introduction: The Secret to Outstanding Patient Care
01:01 Casual Conversation: Taxes and Business Ventures
02:11 The Importance of Demonstrating Care in Leadership
04:03 Research Insights: Manager Behaviors and Patient Experience
04:53 Personal Experiences: Good and Bad Managers
09:26 Study Breakdown: Manager Caring and Visibility
14:09 Challenges in Veterinary Leadership
18:56 The Importance of Visibility in Leadership
19:47 Effective Communication and Supportive Behaviors
20:27 Implementing Culture Renovation Strategies
20:43 Micro Moves: Small Actions with Big Impact
26:11 Leader Rounds and Percentage Checks
28:09 Walk with Me Coaching Moments
31:38 Fast Shield Protocol and Closing the Loop
34:04 Conclusion and Florida Man Story
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