Conflict is not a strange thing for people. Human beings experience it in their day-to-day lives. And when they happen, the idea is not to try to prevent them but rather to resolve and manage them in an effective manner. In this episode, host John Laurito shares five important elements to remember when handling conflict. Whether it’s communicating with the other person or changing your mindset about the issue, the best way to defuse a conflict is to take action toward resolution, signaling that you want to settle the conflict and repair any damage that may have been done.
Show notes:
[0:43] Here’s a riddle to fill your riddle cup
[1:15] Don’t assume it’s a win-loss
[4:48] People resort to text or email vs. talking and communicating
[7:24] Look at it from a different perspective
[9:01] Seek to understand; don’t assume something
[11:52] Take ownership to solve issues
[18:01] Outro
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For questions, suggestions, or speaker inquiries, contact me at john@lauritogroup.com
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