How to Lead with Evolving Customers, Workforce Expectations and Technology with Kosta Kantilaftis

When your people and your customers’ expectations keep changing, the way you lead must evolve if you want to keep up.

Kosta Kantilaftis is a second-generation technician, workshop owner and industry advocate with nearly two decades in the game. He started his first business at 19 and now leads Dulwich Hill Automotive and SMART Mechanic Sydney, and co-founded The Garage Network, a community of almost 6,000 technicians and workshop owners.

In this episode, we discuss:

• Managing new workplace expectations

• How to lead and develop the next generation

• Ways the industry can lift capability through training and community

• Building high-performing teams who take ownership

Chapters:

0:00 Meet Kosta Kantilaftis

2:53 Letting Go of Control for Freedom

4:15 Building Process to Empower Decisions

6:42 Creating Healthy Culture Around Mistakes

8:19 Leadership in The Garage Network

10:35 Mindset to Evolve with Industry & Workforce Changes

12:24 Building a Sellable Trade Business

14:15 Leading the Next Generation with Emotional Intelligence

17:33 Adapting for Different People

19:27 Creating Strong Team Culture

21:12 Understand Your Team’s Goals

22:41 Build Your Accountability

23:44 Wrap Up

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If you want to connect with Kosta, you can reach him via:

LinkedIn: https://www.linkedin.com/in/kosta-kantilaftis-bbb870204/

Website: https://dulwichhillautomotive.com.au/

The Garage Network: https://www.thegaragenetwork.com.au/