Unlocking CX - Insights for Leaders

Unlocking CX - Insights for Leaders

Superior customer experience drives business success, but few have unlocked the secret. In this podcast you’ll listen as industry leaders reveal the secret sauce to company-revolutionizing, customer-delighting results, with insights drawn from their personal work leading CX transformation.


August 2, 2021 25 min

Understanding the Customer Experience Journey from the perspective of ROI, analytics, Journey Intelligence, and tech.

This episode is an insightful and comprehensive introduction to the concept of CX explained by BryterCX's Director of Professional Services, Chesley Smith. 

What is the ROI of customer experience? Where should you begin and what can you expect from transitioning to a customer-centric approach? Tune in to learn mor...

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