In this episode, Cody & Meagan tackle one of the trickiest parts of hospitality—upselling. When done poorly, upselling can feel pushy or “slimy” to guests, but when done right, it can enhance the guest experience and boost your revenue.
Cody & Meagan break down how to make upsells feel natural, helpful, and even welcome—so your guests feel cared for, not sold to.
🔹 Segment 1: What Makes an Upsell Feel Bad
Explore common pitfalls that turn upselling into an annoyance, and why guests reject offers that feel insincere or timed poorly.
🔹 Segment 2: The Helpful Human Approach
Learn how framing upsells as friendly recommendations can build trust and improve guest satisfaction.
🔹 Segment 3: Timing is Everything
Find out when to present upsell opportunities for the best response—from pre-arrival messaging to check-in and beyond.
🔹 Segment 4: How to Implement Today
Get actionable tips on setting up automated pre-arrival texts with curated offers, adding celebration packages, and personalizing recommendations without being “salesy.”
Upselling done right = more revenue + a better guest experience. Guests appreciate thoughtful suggestions—and you’ll love the boost to your bottom line!
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