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March 30, 2021 58 min
Do you know what role a Long Term Care Ombudsman plays? CT State Long-Term Care Ombudsman Mairead Painter explains the role of Long-Term Care Ombudsman who they are, how you can find them and the reasons you may need to contact the Long-Term Care Ombudsman. Long-Term Care Ombudsman work to improve the quality of life and quality of care for nursing home residents, people residing in residential care homes and assisted living residences. The Ombudsman acts on behalf of, and at the direction of residents. Communication between residents, family members, legal guardians as applicable, and any other parties are strictly confidential They do this by responding to and investigating complaints brought to them by residents or any interested parties acting on their behalf. The Ombudsman also monitors state and federal laws and regulations, and makes recommendations for areas that need improvement. The program also recruits, trains, and supervises Volunteer Resident Advocates who assist residents in resolving concerns. All Ombudsman Services are free. The Long-Term Care Ombudsman operates according to these guiding principles: RECEIVE and looks into complaints, and assists residents in resolving problems. EDUCATE residents and families about their rights. EMPOWER and supports residents and families to discuss concerns with nursing home staff. PROVIDE information regarding long-term care programs and services. ADVOCATE improvements in state and federal laws and regulations. REPRESENT residents’ interests before governmental agencies. IDENTIFY and seeks to remedy gaps in facility, government, or community services. RESPECT the privacy and confidentiality of residents.
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