Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join us to share the Genesys approach to conversation design, knowledge management, agent assist and process automation.
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
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