When The Call Hits Home | Episode 8: The Unsung Heroes

Hosts:

- Dr. Ashlee Gethner DSW, LCSW: Licensed Clinical Professional, child of a police officer

- Jennifer Woosley Saylor LPCC S: Licensed Clinical Professional, child of a police officer

Guest:

• Brittany Collins, Former 911 Dispatcher, Daughter of a Firefighter, Wife of a Firefighter, Mother of Five

Summary:

In this heartfelt episode of "When The Call Hits Home," Ashlee and Jennifer sit down with Brittany Collins, a dedicated former 911 dispatcher and a devoted mother of five, to discuss the unique challenges and rewards of growing up in a first responder family. Brittany shares touching anecdotes from her life, illustrating how her father's work has shaped her perspective and values.

Key Topics Discussed:

1. Brittany's Journey to Dispatch:

   • Brittany’s initial attraction to dispatching due to the opportunity to help people and forge stronger communication with her father.

   • The various dispatch roles she has worked in, including police, fire, medical, and hospital dispatching.

2. Challenges and Lifestyle:

   • The unique lifestyle and challenges that come with being part of a first responder family.

   • The adjustments required for family members of first responders.

3. Impact on Family Dynamics:

   • The additional emotional and practical impacts of a parent’s job on family and children.

   • Brittany's approach to preparedness, multitasking, and living with intention both in her professional role and as a mother.

   • Dealing with personal challenges such as her father’s passing and her husband’s absences.

4. Memorable Stories:

   • Humorous and heartfelt stories from Brittany’s childhood visits to the firehouse.

   • Brittany’s recollection of 9/11 and a poignant call regarding a suicide of someone her age.

   • The overwhelming support from her father’s colleagues upon his passing, showcasing his positive influence.

5. Life Lessons and Advice:

   • The importance of dependability and putting others’ needs first, drawn from Brittany’s family values.

   • The value of strong reputation and character in the fire service and life.

   • Viewing failure as a learning opportunity and the pressure to live up to parental expectations.

   • Brittany’s pride in the first responder environment and her gratitude for the dedication of her colleagues.

Gratitude and Reflection:

• Ashlee and Jennifer express deep gratitude to Brittany for sharing her experiences and insights, highlighting the often-underappreciated roles of dispatchers and first responder families.

• The hosts relate to Brittany’s stories, reflecting on their own upbringing with first responder parents and the shared experiences of their community.

Quotes:

• "Dispatchers are the unsung heroes, working behind the scenes to keep everyone safe."

• "Growing up in a first responder family teaches you to be strong and resilient, but also the importance of vulnerability and honesty."

• "Dependability and character are invaluable traits not just in the fire service, but in all aspects of life."