WorkProud

According to Customer/Employee Experience expert, Jill Raff:

"There’s a simple mistake most companies make that leads to lost customers and lost profits. Most companies have one MAJOR misconception that leads to lower customer satisfaction, poor ratings, and ultimately going out of business. They think that a good customer experience starts with the customer...In reality, it starts with your employees!"

In this episode, we me...

Ready to take the gloves off of the Employee Experience conversation at your organization? Well, according to Human Capital thought-leader Jim Smith, "there are two types of Employee Engagement / Employee Experience (EE/EX) initiatives: the ones HR and the experts lead that make no difference whatsoever, and the ones CEOs lead that positively impacts both employees and investors."

In this episode, we deliver on the promise o...

Not capital, not innovation, not even products or services. Perhaps the single most important business lever any organization has, is engaged employees. Without them, nothing works. 

In this episode, we meet Jon Stemmle and Mark Dollins, co-authors of the book: 'Engaging Employees Through Strategic Communication.'

My Favorite Quotes from Jon and Mark in this episode, (paraphrased):

“Employee Engagement is NOT a boring academic...

In today's volatile business climate, it has become increasingly difficult to attract, retain, and engage valuable employees. As leaders scramble for solutions to improve company performance, they usually end up considering the thorny question of how to build an inspired workplace culture.

Thankfully, there are several answers for inspiring and engaging employees, and perhaps the most powerfully supported by research is the use ...

Arguably, it has become clear that in today's business landscape, the average company's 'customer experience' could use some improvement. Similarly, within companies, it can be argued that the 'employee experience' could also use some improvement. The common thread here lies in the word 'experience'. 

How do companies make customers and employees 'feel' as they interact with them over their bu...

Let's do a quick thought experiment. Call three of your colleagues and ask them for a definition of leadership. Here's my guess: you'll get more than three different answers back! This points to an interesting paradox. So many of us may have different ways of describing leadership, and yet, very few organizations have done the hard work of defining, identifying, and training the ranks of their employees to understand th...

After all that we've learned at work about technical skills, ability, intelligence, and even talent, it turns out that getting ahead still boils down to how well we can deal with PEOPLE ... doesn't it?

Well, within the 'people' context—especially in today's 'new normal'—workplaces are experiencing significant change and transition. The key question many of us have is this: how do we set ourselves up for ...

Do today’s Millenium and Generation ‘Z’ employees care only about getting a paycheck? Or do they require something more intangible to be fully motivated to achieve their very best? 

In this episode, we were delighted to have this question addressed in excellent detail by Josephine Monberg, Head of Culture and Communication, Global Industry and Value Advisory at SAP, one of the world’s largest enterprise software companies.

My Favorit...

Join WorkProud’s CEO, Michael Levy in a discussion with Philip Altschuler, Senior Vice President of HR, Gables Residential. 

In this interview, Philip Altschuler describes the importance of appreciating and recognizing employees consistently over time. He discusses the role of the pandemic and remote/flexible work arrangements in bringing more urgency to digital recognition and rewards systems. He also emphasizes the need to consist...

WorkProud’s CEO, Michael Levy, chats with Dr. Bob Nelson, best selling author and expert on effective and meaningful employee engagement and recognition.

Key Takeaways: