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October 28, 2020 16 min

In this episode of the Zinnov Podcast, Nitika Goel, CMO, Zinnov is in conversation with Sumit Mitra, CEO of Tesco Global Business Services to understand how a retail behemoth like Tesco has modified its Retail DNA to become pandemic-proof. Sumit shares his perspective on the Retail industry and how it is evolving across technology and processes to cater to the rapidly changing customer needs, behaviours, and expectations.

“With Resilience, comes Responsibility” – says Sumit Mitra as he gives us a view of how a large organization finds a larger purpose that transcends business to serve society as well. Sumit also sheds light on how having a globally distributed model, more specifically a hub and a spoke model, played a crucial role in helping Tesco manage its operations and customers to help fuel a retail revolution in the face of this pandemic. Listen to this episode for first-hand insights.

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