RLI Talks

RLI Talks

Retail & Leisure International are proud to be one of the industry’s most recognisable brands, the RLI name synonymous for connecting the world of retail and leisure. No matter who you speak to, it is a brand that evokes reaction and stimulates conversation. In today’s world, this is immensely powerful. Powerful because in a time when we are divided, communication is what we need the most. Over the past 15 years, we’ve become far more than a magazine and at times like this you have to forge ahead and make room for the future. So we’re turning our attention to achieving our mission in the most effective and impactful way we can: to continue connecting the world of retail and leisure across all our platforms. We hope that you enjoy our weekly interviews with retail leaders around the world sharing their insights and secrets to success.

Episodes

January 31, 2022 43 min
We are excited to announce the relaunch of our ‘RLI Talks’ Podcast and in the first episode of this new series, Jayne Rafter (Publisher of RLI) speaks to Giovanni Dolci, Global Chief Sales Officer, IMAX Corporation to discuss the challenges and opportunities that lie ahead for the ‘Future of Cinema’ and ‘immersive entertainment’ following a long and challenging journey over the course of the global Coronavirus pandemic. 

Where the...
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In this week's episode of RLI Talks, Jayne Rafter (Publisher of RLI) speaks to John Hoyle, the Founder and CEO of Sook, to take a look at how small businesses can make a success of pop-up shops in the post-COVID recovery. Sook offers brands the opportunity to create a physical pop up shop by providing them with adaptive retail spaces in a number of different locations across the country - at a time that suits them, for however ...
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In this episode of RLI Talks, Jayne Rafter (Publisher of RLI) speaks to Richard Hurd-Wood, CEO of Virgin Experience Days.

Of course, the last twelve months has presented its challenges to Richard and his team as most of the partners they work with have had to close their doors - however, it has also presented new opportunities and Richard talks about how the Virgin team have worked with their suppliers to establish new digital or ...
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May 10, 2021 37 min
In this episode of RLI Talks, Jayne Rafter (Publisher of RLI) speaks to Matt Turner, Founder and CEO of tastecard.

Matt founded tastecard (originally tastelondon) in 2006 with just £20,000 - fifteen years later it is now the UK's largest dining club with over 3 million members.   Of course, the last twelve months have proved challenging for tastecard as most of its partner restaurants have been closed and members asked to stay...
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In this episode of RLI Talks, Jayne Rafter (Publisher of RLI) speaks to Jace Tyrell, CEO of the New West End Company.

The New West End Company is a business partnership of 600 UK & international retailers, restaurateurs, hoteliers and property owners in the world's top shopping and leisure destination, anchored by Bond Street, Oxford Street and Regent Street. They work across 80 streets, representing 150,000 employees.

Ja...
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In this special episode of the RLI Talks Podcast, Jayne Rafter (Publisher of RLI) is joined by Brian Wilkinson (Head of Retail & Leisure) and Astley Shields (Air Care Expert) from phs Group, the hygiene specialists.
The last year has been difficult for everyone, but now we're all looking forward to the world reopening again. However, when it comes to the retail and leisure sectors, confidence will play a huge part in how ...
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December 21, 2020 30 min
In our final episode of ‘RLI Talks’ for 2020, I am joined by Connie Nam, Founder of the contemporary London-based jewellery brand Astrid & Miyu. 

Connie talks about how she founded the business with the mission to revolutionise the jewellery experience. Astrid & Miyu started as an e-commerce brand but has now expanded to four permanent stores in London and two concessions in Selfridges, one in London and one in Manchester ...
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November 30, 2020 34 min
In this episode of ‘RLI Talks’, Jayne speaks to Ali Rubinstein, the Co-CEO and Chief Creative Officer at Meow Wolf. Meow Wolf creates immersive experiences and art installations, and Ali discusses the new exhibitions opening in Las Vegas and Denver next year - their most ambitious to date. With a background of working at Disney in the Far East, Ali also talks about which markets excite her the most when it comes to further expansio...
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November 23, 2020 34 min
In this episode of ‘RLI Talks’, Jayne speaks to Facebook Director Vincent DeSantis, who heads up Facebook’s Retail vertical looking after large enterprises to help them solve their biggest challenges and to grow their businesses through the Facebook platform. 

2020 has of course been a difficult year for many retailers, but the holiday period now offers them a good opportunity to make up for potential losses, especially with event...
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November 9, 2020 49 min
In this episode of RLI Talks Jayne speaks to João Cepeda, the Founder, President & Creative Director of Time Out Market. 

João describes himself as a journalist and it was whilst he was Editor of ‘Time Out Magazine’ in Portugal that he created the ‘Time Out Market’: a food hall concept based in one of Lisbon's beautiful landmarks, the Mercado da Ribiera. 

João talks about how the Market concept grew from the events that t...
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November 2, 2020 32 min
In this episode of RLI Talks Jayne speaks to Colm McLoughlin, Executive Vice Chairman & CEO of Dubai Duty Free. 

Colm started Dubai Duty Free nearly forty years ago, and has grown it in to one of the largest airport retailers in the world. But it's not just about turnover - Colm also talks about the DDF Foundation Fund which is helping people in need across the globe. 

Colm, of course, discusses the huge impact that COVID...
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In this episode of RLI Talks Jayne speaks to Peter Wilhelm, CEO of Wilhelm & Co and Chairman of ESCP, the newly launched European Council of Shopping Places and Joost Koomen, Secretary General, ESCP. 

Peter and Joost discuss the impacts COVID-19 has had on the industry from the viewpoint of Europe as a whole, and how they believe the shopping experience has now changed forever. Things on the ground aren't necessarily as ba...
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October 19, 2020 49 min
In this episode of RLI Talks Jayne speaks to Mario Bauer, the Co-Owner and CEO of restaurant brand Vapiano.

With restaurants across the globe, Mario talks about just how quickly the business is having to respond to challenges presented by COVID-19, not just due to different rules in different areas but because of how regulations vary from country to country. Mario suggests ways in which restaurateurs should look at the future, inc...
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October 5, 2020 41 min
In this episode of RLI Talks Jayne speaks to Bernardine Wu, the Founder and CEO of FitForCommerce, an ecommerce and omnichannel consultancy.

Bernardine talks about just how quickly the digital landscape is changing for retailers as a result of the pandemic, and how it is now essential (rather than preferable) for brands to adopt new ways of connecting with - but also serving - their customers. She also refers to a recent report th...
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September 28, 2020 43 min
In this episode of RLI Talks Jayne speaks to Xavier López Ancona, Founder, President & CEO of Kidzania.

Xavier gives a fascinating insight into the concept of Kidzania, from the jobs that children can try their hand at to how the Kidzania economy works from transactions to taxes. He also talks about how they innovate and stay relevant at Kidzania and what their plans for the future are with a brand new wellness concept for sho...
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September 21, 2020 26 min
In this episode of RLI Talks Jayne speaks to David Sylvester, Executive Vice President of Global Retail for the Las Vegas Sands Corp. 

David discusses the success of the group's properties in Singapore and Macao. He also talks about their latest project in the region, The Londoner, which will feature landmarks from the UK's capital, a wide food and beverage offering including a restaurant by Gordon Ramsay and how the style...
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September 14, 2020 43 min
In this episode of RLI Talks Jayne speaks to the CEO and Founder of Boxpark, Roger Wade.

Roger talks about his journey from launching retail brand Boxfresh to founding the iconic Boxpark concept and his vision behind it. He speaks passionately about where he feels the Government should step in to help the hospitality industry in regards to rising rents. He also offers his thoughts on the future of the food and beverage industry an...
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August 31, 2020 42 min
In this episode of RLI Talks Jayne speaks to the CEO of Majid Al Futtaim Retail, Hani Weiss.

Hani discusses how the business adapted to COVID-19 by redeploying its workforce to essential areas in order to carry on serving the changing needs of its customers, and also discusses in detail their strategy of being an international business with not just a local focus but truly local operations.
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In this episode of RLI Talks Jayne speaks to the former President and CEO of Godiva, Mohamed Elsarky, to talk about the future of retail and in particular the challenges behind acquiring brands during a pandemic.

Mohamed gives an insight in to what he looks for when acquiring a brand and how there isn't necessarily a checklist to follow; failing businesses present opportunities for investors but successful brands can be just a...
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In this episode of RLI Talks, Jayne talks to Author, Retail Guru and Founder of Envirosell, Paco Underhill.

Speaking from his New York office, Paco talks about the five issues that all businesses faced before the pandemic and how some of these have been accelerated as a result of COVID-19. He also discusses the book he's currently working on called The Future of Eating and Drinking. 
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