How New Managers Accidentally Become Toxic at Work with Paul Leon

Manager Mistakes That Kill Team Trust with Paul Leon

New managers don’t usually set out to become toxic. They don’t wake up, sip their coffee, and say, “Today, I shall destroy team morale before lunch.” But it happens.

In this episode of Experience Leadership, Marc sits down with Paul Leon, host of The Manager’s Mic Podcast, to explore the accidental habits that kill rapport between managers and their teams.

This conversation is especially valuable for newer people managers in sales, customer service, operations, hospitality, retail, and other people-facing businesses where relationships drive results. Because here’s the expensive problem: many team members don’t leave because of the company logo on the building. They leave because of the person they report to.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com

About Paul

Paul Leon is the host of The Manager’s Mic Podcast, where he helps managers, leaders, and business owners improve the way they communicate, sell, lead, and build trust with their teams.

Having worked with more than 500 companies, Paul brings a practical, real-world perspective to the challenges people managers face every day — especially newer managers who were promoted because they were great at the job, but were never really trained to lead people.

His work focuses on helping managers build rapport, strengthen team relationships, improve sales conversations, and create healthier workplace cultures without burning themselves out in the process.

Paul’s own story adds another layer to his message. Once a college dropout, he is now completing his MBA in April 2026, proving that growth is not about where you start. It is about what you are willing to learn, apply, and improve.

Through The Manager’s Mic, Paul gives leaders practical tools, honest insights, and real strategies to help them become the kind of managers people want to follow.

Connect with Paul

https://www.themanagersmic.com/ 

LinkedIn -   / paulleon    YouTube -    / @managersmicpodcast    Facebook - https://www.facebook.com/share/14QTEM... 

----more----About Your Host, Marc Haine

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Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.

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